Nice 3 star hotel within 1 block from Plaza de Armas. Building is old and breakfast could improve, but considering price this is an excellent option in Puno.

Nice 3 star hotel within 1 block from Plaza de Armas. Building is old and breakfast could improve, but considering price this is an excellent option in Puno.

Very cute hotel in a middle of downtown close to many interesting historic trademarks and restaurants.

Best location

Very cute hotel in a middle of downtown close to many interesting historic trademarks and restaurants.

Clean facilities renovated and for what you pay it’s worth it . Better choice of breakfast .

Clean facilities renovated and for what you pay it’s worth it . Better choice of breakfast .

Good location, nice staff

Good location, nice staff

The Hacienda Puno Hotel is a gem in Puno. The service is very friendly, the condition is very good, the location is perfect, and is a real value for the cost. The breakfast is plentiful and included but the cost of the food in the restaurant is a bit expensive.

The Hacienda Puno Hotel is a gem in Puno. The service is very friendly, the condition is very good, the location is perfect, and is a real value for the cost. The breakfast is plentiful and included but the cost of the food in the restaurant is a bit expensive.

Extremely friendly staff. I arrived late and left early so I did not get to use all of the facilities. The staff prepared a nice boxed breakfast without me asking. Loved having an elevator and the room was larger than average. It took a while for the electric wall heater to warm the room but there were plenty of warm blankets already on the bed. My room had a bay window complete with desk. The street noise did not bother me but if you are a light sleeper ask for a room away from the street.

Extremely friendly staff. I arrived late and left early so I did not get to use all of the facilities. The staff prepared a nice boxed breakfast without me asking. Loved having an elevator and the room was larger than average. It took a while for the electric wall heater to warm the room but there were plenty of warm blankets already on the bed. My room had a bay window complete with desk. The street noise did not bother me but if you are a light sleeper ask for a room away from the street.

The hotel is in easy walking distance to the plaza and other points of interest in Puno. Out room was a bit spartan, but very clean with comfortable beds. Fine for a twelve hour stay.

The hotel is in easy walking distance to the plaza and other points of interest in Puno. Out room was a bit spartan, but very clean with comfortable beds. Fine for a twelve hour stay.

Nice hotel near Puno downtown and only 5 minutes in car to the port

Nice hotel near Puno downtown and only 5 minutes in car to the port

Changed their prices on us. Charged us 35 soles more for the tour we were on with other people and then the other folks all had lunch included in their tours but not us. Nope our hotel didn’t book us lunches. Lastly, the place smells like cigarettes really bad. They get large tour groups that check in at all hours and just smoke in the lobby and their rooms, within minutes your room will smell like an ash tray.

Changed their prices on us. Charged us 35 soles more for the tour we were on with other people and then the other folks all had lunch included in their tours but not us. Nope our hotel didn’t book us lunches. Lastly, the place smells like cigarettes really bad. They get large tour groups that check in at all hours and just smoke in the lobby and their rooms, within minutes your room will smell like an ash tray.

A fast moving hail storm hit the city, while we were out. We caught a taxi back to our hotel but it let us out across the street. There was a river running down the street. The hotel doorman brought us boots to put on and helped us cross the street. The water was knee high. Now that's customer service!!!!!

A fast moving hail storm hit the city, while we were out. We caught a taxi back to our hotel but it let us out across the street. There was a river running down the street. The hotel doorman brought us boots to put on and helped us cross the street. The water was knee high. Now that's customer service!!!!!

Breakfast was nice, a bit of everything. Location was great, walkable distance to main square and shops. Rooms big and clean. Hot water pressure good. Overall it was good experience.

Breakfast was nice, a bit of everything. Location was great, walkable distance to main square and shops. Rooms big and clean. Hot water pressure good. Overall it was good experience.

Safe clean friendly view and f main square xxxxxxxxxxxxxxxx

Safe clean friendly view and f main square xxxxxxxxxxxxxxxx

Nicely decorated hotel, close to Plaza de Armas. Kind staff, helpful.

The hotel is really in the center of Puno. You can get to restaurants, supermarket and the plaza by walk. Although it's next to the street, it's not noisy at night. The hotel staff is very friendly and the buffet breakfast is decent, too. From the sixth floor, you can see Lake Titicaca.

The location is central, but the city has very little to offer. Primarily it is a stopping point for those visiting Lake Titicaca and the floating islands. That said, the hotel is a nice little oasis in an otherwise bland neighborhood. The rooms and bathrooms were spacious and the breakfast was good.

The location is central, but the city has very little to offer. Primarily it is a stopping point for those visiting Lake Titicaca and the floating islands. That said, the hotel is a nice little oasis in an otherwise bland neighborhood. The rooms and bathrooms were spacious and the breakfast was good.

前台職員好聰明，由於lan airline要online check in ,而手機又print不到，要借用酒店電腦來上網。 早餐一早已準備好，晚餐亦非常美味，餐廳服務員非常有禮貌！ 床辱舒適，比較硬，睡得非常好！ Wifi好強勁！價錢又便宜！

前台職員好聰明，由於lan airline要online check in ,而手機又print不到，要借用酒店電腦來上網。 早餐一早已準備好，晚餐亦非常美味，餐廳服務員非常有禮貌！ 床辱舒適，比較硬，睡得非常好！ Wifi好強勁！價錢又便宜！

We reserved Hacienda Puno because they claim to have self-parking. They don't. We arrived late and had to park illegally on the street because all the parking garages in the neighborhood were closed. That meant we had to wake up at 6am to repark in a nearby garage. We would have NEVER paid so much for a Puno hotel if we'd have known that they do not, indeed, have a self-parking lot. Also, a 9am check-out is beyond ridiculous... especially when you arrive late and had to repark your car at 6am. The only good thing I can say is that they allowed us to leave at 10am instead of 9am, but didn't tell us until the morning that it'd be ok. The WIFI was not good. The shower had good, hot water. In the morning, there was a nice guy at the front desk who helped me find the underground parking at Hotel Royal for my next night's stay in the Uros.