The young lady at front feet was less than friendly. We were not greeted at all. She never asked for our name but simply stared at us waiting for us to speak first. She took our payment and never told us a thing about the hotel…like where the elevators were located. We were left to figure it out. I’m sure sites a lovely person but sure truly needs some training to be a front desk worker. The front desk sets the tone for the stay.

This hotel was far enough away from downtown that I didn’t hear any crowd noise but close enough for a short drive for shopping and dining.

This hotel was far enough away from downtown that I didn’t hear any crowd noise but close enough for a short drive for shopping and dining.

Lacks knowledge on how to print a receipt. Could not print me an official receipt for my business stay there on August 20th.

Lacks knowledge on how to print a receipt. Could not print me an official receipt for my business stay there on August 20th.

Replacing the carpet for a laminated floor would make the rooms cleaner an more modern.

Replacing the carpet for a laminated floor would make the rooms cleaner an more modern.

Good People…

Good People…

During our first night at the hotel, the dining area was closed, which was disappointing. We had to shower and get dressed to go out to eat, despite being very exhausted. We had no plans to leave the hotel that night. The restroom fixtures were very rusty, and the lack of a restroom extractor made it very humid. The AC never turned off, even though we had it on auto. As a result, my baby woke up with a cough. The pool had a very strong smell of chlorine, and after being in there for 30 minutes, my son's eyes started burning. We were under the impression that breakfast was included, like at Holiday Inn, but we found out that was not the case. Overall, I regretted my stay. We decided to leave on Saturday at 6:00 pm and did not stay until the next morning because we were not comfortable staying another night. When I tried to give the key card to the front desk while informing them that we were checking out, the staff member said they didn't need it. Overall, I am very disappointed and don't think I can recommend this hotel at all.

During our first night at the hotel, the dining area was closed, which was disappointing. We had to shower and get dressed to go out to eat, despite being very exhausted. We had no plans to leave the hotel that night. The restroom fixtures were very rusty, and the lack of a restroom extractor made it very humid. The AC never turned off, even though we had it on auto. As a result, my baby woke up with a cough. The pool had a very strong smell of chlorine, and after being in there for 30 minutes, my son's eyes started burning. We were under the impression that breakfast was included, like at Holiday Inn, but we found out that was not the case. Overall, I regretted my stay. We decided to leave on Saturday at 6:00 pm and did not stay until the next morning because we were not comfortable staying another night. When I tried to give the key card to the front desk while informing them that we were checking out, the staff member said they didn't need it. Overall, I am very disappointed and don't think I can recommend this hotel at all.

It was write off the highway and yet quiet and family friendly.

It was write off the highway and yet quiet and family friendly.

Nice and clean

The stay was wonderful. Spacious and clean rooms. Brittany at the front desk had great customer service. Brittany was nice, pleasant and kind. Way to go.

The stay was wonderful. Spacious and clean rooms. Brittany at the front desk had great customer service. Brittany was nice, pleasant and kind. Way to go.

Nice and clean

Always asking for money for incidentals and never get refunded for it.? Charged for breakfast and should have been included. No hair dryer in room. Asked twice for it never got it.?

Always asking for money for incidentals and never get refunded for it.? Charged for breakfast and should have been included. No hair dryer in room. Asked twice for it never got it.?

The carpet in the room was disgusting. Housekeeping knocked on our door and woke us up prior to 8:00 am to see if we were there. 5 minutes later another housekeeper knocked on the door to see if we were there. Housekeeping knocked a third time just before 11:00 am. We had to navigate around all the dirty linens in the hall when we finally left. First time staying here, and the last.

The carpet in the room was disgusting. Housekeeping knocked on our door and woke us up prior to 8:00 am to see if we were there. 5 minutes later another housekeeper knocked on the door to see if we were there. Housekeeping knocked a third time just before 11:00 am. We had to navigate around all the dirty linens in the hall when we finally left. First time staying here, and the last.

One blind in room didn’t work. Staff not out goingly friendly.

Ocatilla needed some care outside, but the grounds and indoors were lovely. Brittany was a joy to work with.

Ocatilla needed some care outside, but the grounds and indoors were lovely. Brittany was a joy to work with.

One blind in room didn’t work. Staff not out goingly friendly.

Our place to stay when going to airport early next day.

Our place to stay when going to airport early next day.

I had supper on the patio on Monday evening, 6/24, and each day I noticed my plate, glass, and floss pick were still there. Today is Friday, 6/28, and my dinner plate, glass, and floss pick are still on the table from 6/24.

I had supper on the patio on Monday evening, 6/24, and each day I noticed my plate, glass, and floss pick were still there. Today is Friday, 6/28, and my dinner plate, glass, and floss pick are still on the table from 6/24.

Nice place

Nice place

System hiccup that property was easily managing to keep the flow of customers moving quickly along.