No one was at the front desk for check in. Handwritten note said "be back in 5 minutes". She drove up 20 minutes later. 2 other couples were waiting as well. 1 couple was waiting to change rooms because of multiple problems with their room. We had reserved a room for 3 with a pull out sofa bed. They didn't have bedding for it. I asked at the front desk for a blanket and she said they didn't have any. Breakfast is a joke. The covered hot plate doesn't have anything in it. The waffle maker is present but no batter. Juice dispenser was empty but someone did refill it. If you like fruit loops and toast, you're golden. A good shower could have redeemed everything for me but the water pressure is poor. It's a convenient stop right off the highway so there's that.

No one was at the front desk for check in. Handwritten note said "be back in 5 minutes". She drove up 20 minutes later. 2 other couples were waiting as well. 1 couple was waiting to change rooms because of multiple problems with their room. We had reserved a room for 3 with a pull out sofa bed. They didn't have bedding for it. I asked at the front desk for a blanket and she said they didn't have any. Breakfast is a joke. The covered hot plate doesn't have anything in it. The waffle maker is present but no batter. Juice dispenser was empty but someone did refill it. If you like fruit loops and toast, you're golden. A good shower could have redeemed everything for me but the water pressure is poor. It's a convenient stop right off the highway so there's that.

Honestly, I have no idea how this hotel is besides the fact you can not reach anyone on the phone whatsoever. We had booked a room for 9/27, on 9/24 for an unplanned event. Hurricane Helene hit the night of 9/26 and we could not reach anyone at this hotel. There was so many down power lines and trees we were not even able to get out of the city we live in to travel to the hotel. Despite trying to reach the hotel multiple times with no luck I was still charged for my room and am being refused a refund even though a natural disaster hit.

Honestly, I have no idea how this hotel is besides the fact you can not reach anyone on the phone whatsoever. We had booked a room for 9/27, on 9/24 for an unplanned event. Hurricane Helene hit the night of 9/26 and we could not reach anyone at this hotel. There was so many down power lines and trees we were not even able to get out of the city we live in to travel to the hotel. Despite trying to reach the hotel multiple times with no luck I was still charged for my room and am being refused a refund even though a natural disaster hit.

No clean towels, bad service

We stayed for 3 nights, got there late on a Thursday and was woken up by housekeeping banging on the door at 9:00 even though we put out the do not disturb tag Got woken up on Saturday morning the same way (annoying) checkout is at 11:00 so why not wait. Smoke alarms kept going off from housekeeping spraying aerosols so they said anyway. We stayed here last August with no issues but it looks like they have been bought out since. Next August I think we will look elsewhere.

We stayed for 3 nights, got there late on a Thursday and was woken up by housekeeping banging on the door at 9:00 even though we put out the do not disturb tag Got woken up on Saturday morning the same way (annoying) checkout is at 11:00 so why not wait. Smoke alarms kept going off from housekeeping spraying aerosols so they said anyway. We stayed here last August with no issues but it looks like they have been bought out since. Next August I think we will look elsewhere.

Literally the worst I’ve ever seen

Literally the worst I’ve ever seen

First, the hotel was open during a tropical storm, so I appreciate that. The front desk staff was kind and attentive. The beds were clean as far as I could tell and comfortable, and there was a small indoor pool/hot tub that my kid enjoyed. After that, the hotel was average to poor- the room was not clean. It needed a good Clorox wipe on all surfaces- including the tv which was streaked with an unknown substance. There were holes in the towels from wear and tear, the toilet needed to be flushed multiple times to clear it, and it needed to be run through with a good vacuum. The AC leaked all over the carpet in front of it. The continental breakfast had no juice, no waffles, and no hot options. So to drink there was a carafe of milk for coffee and coffee. To eat there were two different types of cereal, a handful of yogurts, and some “pastries”.

First, the hotel was open during a tropical storm, so I appreciate that. The front desk staff was kind and attentive. The beds were clean as far as I could tell and comfortable, and there was a small indoor pool/hot tub that my kid enjoyed. After that, the hotel was average to poor- the room was not clean. It needed a good Clorox wipe on all surfaces- including the tv which was streaked with an unknown substance. There were holes in the towels from wear and tear, the toilet needed to be flushed multiple times to clear it, and it needed to be run through with a good vacuum. The AC leaked all over the carpet in front of it. The continental breakfast had no juice, no waffles, and no hot options. So to drink there was a carafe of milk for coffee and coffee. To eat there were two different types of cereal, a handful of yogurts, and some “pastries”.

Did not have a bad stay. The first day though we woke up for breakfast and someone called out so we didn’t get it. The pool also had been shut down and couldn’t use it which is one of the main reasons why we booked to stay here. So that was disappointing! The air conditioning was also weird. I would set it at 68 and it would feel so humid like it was just a fan going. But overall felt very safe, the staff was friendly, and the room was nice. It fit all 6 of us!

Did not have a bad stay. The first day though we woke up for breakfast and someone called out so we didn’t get it. The pool also had been shut down and couldn’t use it which is one of the main reasons why we booked to stay here. So that was disappointing! The air conditioning was also weird. I would set it at 68 and it would feel so humid like it was just a fan going. But overall felt very safe, the staff was friendly, and the room was nice. It fit all 6 of us!

Customer service is terrible and the hotel smelled like mold.

Customer service is terrible and the hotel smelled like mold.

Very nice staff and clean rooms my family favorite hotel went we out town

Arrived fairly late and received amazing customer service upon check in. Room was more than spacious enough for the 6 of us

Arrived fairly late and received amazing customer service upon check in. Room was more than spacious enough for the 6 of us

Very nice staff and clean rooms my family favorite hotel went we out town

Liked: Easy check in, hearty breakfast, snacks, large room, friendly staff easy parking, plenty of rolling carts. Didn't like: There was a baddish smell throughout hotel, elevator, room. The few families that were there were all crowded into a group of rooms near each other. Next door to us (in what could have been an adjoining room) was a man coughing badly for hours, a crying baby, a mother hollering obscenities at her children. Kids were running up and down the halls. Not sure why they didn't put rooms between us. Ice was not available on our floor.

Liked: Easy check in, hearty breakfast, snacks, large room, friendly staff easy parking, plenty of rolling carts. Didn't like: There was a baddish smell throughout hotel, elevator, room. The few families that were there were all crowded into a group of rooms near each other. Next door to us (in what could have been an adjoining room) was a man coughing badly for hours, a crying baby, a mother hollering obscenities at her children. Kids were running up and down the halls. Not sure why they didn't put rooms between us. Ice was not available on our floor.

Just dirty all around. Location was sketch, pool is nasty, elevator broken, everything felt so dirty

Just dirty all around. Location was sketch, pool is nasty, elevator broken, everything felt so dirty

It was very obvious the sheets on bed were not clean. Was told swim time was over at 10 and yet 11:00pm people were still swimming. I’ve stayed in worse but I’ve also stayed in better.

It was very obvious the sheets on bed were not clean. Was told swim time was over at 10 and yet 11:00pm people were still swimming. I’ve stayed in worse but I’ve also stayed in better.

Perfect room for 3 travelers. Nice large bathroom.

Perfect room for 3 travelers. Nice large bathroom.

I love staying at this hotel, for the most part. The staff is great, but their cleaning staff is terrible. We have stayed there twice now, within a couple weeks of each other. We had 12 PM checkout, and BOTH times the cleaning staff knocked on the door at 9 AM, and when we didn’t answer BECAUSE we were SLEEPING, they tried coming in, anyway, causing us to wake up. We go back to sleep, and it happens AGAIN at 10, then AGAIN at 11, and AGAIN at 11:30!!! The first time I thought it was a fluke, but 2 times within a 3 week period?! The second time, my husband asked for a 1 PM checkout, due to us being RUDELY awoken and rushed, to which the front desk had to “call the owner to get permission” and said the latest we could get would be 12:30, and they would have to charge us for an extra day any minute after that. The cleaning staff needs to be retrained!!! I have TWO YOUNG daughters. What if they were changing and naked when the staff decides to just open the door?!

Didn't like it

Didn't like it

1. I had to go ask for 2 more towels because there was only 2 which I don’t understand because if there is 4 people listed to stay then the room there should be 4 towels. 2. Then realized there was only a fitted sheet and 1 pillow and no pillow case for the couch bed. So I had go ask for a pillow case and a blanket. 3. The comforter on the king bed had a dry blood spot and there was a blood spot on one of the pillows. At the point I was fed up and just went and bought our own bedding. I didn’t bother going for a 3rd time to complain. I do have a photo of the comforter though. Obviously the bedding didn’t get washed. Very nasty!!!

1. I had to go ask for 2 more towels because there was only 2 which I don’t understand because if there is 4 people listed to stay then the room there should be 4 towels. 2. Then realized there was only a fitted sheet and 1 pillow and no pillow case for the couch bed. So I had go ask for a pillow case and a blanket. 3. The comforter on the king bed had a dry blood spot and there was a blood spot on one of the pillows. At the point I was fed up and just went and bought our own bedding. I didn’t bother going for a 3rd time to complain. I do have a photo of the comforter though. Obviously the bedding didn’t get washed. Very nasty!!!