The Stay was good but the check in was terrible. The hotel policy was 3pm check in and I went to check in at 5pm. The room was not ready and took 29 min for the process.

The Stay was good but the check in was terrible. The hotel policy was 3pm check in and I went to check in at 5pm. The room was not ready and took 29 min for the process.

Very nice place, close to the beach and very quiet. Has a nice bar and pool area.

Very nice place, close to the beach and very quiet. Has a nice bar and pool area.

Checking was excellent and the staff was very welcome and very fast in processing but checking out was the worst in my life. Also of you call them to clean the room they’ll never come

Checking was excellent and the staff was very welcome and very fast in processing but checking out was the worst in my life. Also of you call them to clean the room they’ll never come

A day of relaxation with friends at Al Hamra village went excellent. We were given an early check in and a great location of the room. Service was excellent and great comfort.

A day of relaxation with friends at Al Hamra village went excellent. We were given an early check in and a great location of the room. Service was excellent and great comfort.

We enjoyed a quick weekend getaway here. Haven't been since before covid. Really nice staff and good options for dining. Property is currently being renovated, so some of the areas are in construction. Spacious rooms and beach is close by - loved the Frisky Fox and evening entertainment. Shame to see the Belgian Beer cafe is no longer nearby but everything else good

We enjoyed a quick weekend getaway here. Haven't been since before covid. Really nice staff and good options for dining. Property is currently being renovated, so some of the areas are in construction. Spacious rooms and beach is close by - loved the Frisky Fox and evening entertainment. Shame to see the Belgian Beer cafe is no longer nearby but everything else good

I hate when a hotel doesn’t have a bathroom bidet especially when you are in the UAE

I hate when a hotel doesn’t have a bathroom bidet especially when you are in the UAE

Our expectations were low due to the score of 7. No need for such a low score. It was fine. Good value for money for an overnight stay.

Our expectations were low due to the score of 7. No need for such a low score. It was fine. Good value for money for an overnight stay.

Very nice hotel in good location. Room service food was good and affordable. Nice view of pool from room. Not far from al hamra mall and supermarket. Only mishap is false advertising. If you book standard room thy put you in a village about 300 meters from main resort which has the beach and more activities.

Very nice hotel in good location. Room service food was good and affordable. Nice view of pool from room. Not far from al hamra mall and supermarket. Only mishap is false advertising. If you book standard room thy put you in a village about 300 meters from main resort which has the beach and more activities.

small - disappointing amenities, not more than 3 star accommodation.

small - disappointing amenities, not more than 3 star accommodation.

its amazing! rooms are huge and very comfortable...the place is awesome...but one thing was very disappointing is that NO FREE WIFI inside the rooms, you have to pay to connect!

its amazing! rooms are huge and very comfortable...the place is awesome...but one thing was very disappointing is that NO FREE WIFI inside the rooms, you have to pay to connect!

I got a room upgrade . Nice, big beautiful room. Very friendly staff

I got a room upgrade . Nice, big beautiful room. Very friendly staff

My trip seems like two different trips. The first part was not nice and i did not feel welcomed. Then a miracle happened and the latter part of my trip exceeded all expectations. My friend was having a general discussion one day at the reception and was asked if he is pleased. He expressed his dissatisfaction on a couple of key points. What happened then shows the importance of having the right people in the right place. Accidentally the person asking the questions happened to be the hotel manager and he went in big time to make the latter part of our trip a success. First of all we were moved from the village to the residence which gave us an easier access to all the services. Secondly he upgraded us from 2 separate rooms into one big room with two separate bedrooms so we could spend time together in an easier way. On top of all this he helped me get access to premium wifi which was very important for me. What a gamechanger. Thank you so much!

My trip seems like two different trips. The first part was not nice and i did not feel welcomed. Then a miracle happened and the latter part of my trip exceeded all expectations. My friend was having a general discussion one day at the reception and was asked if he is pleased. He expressed his dissatisfaction on a couple of key points. What happened then shows the importance of having the right people in the right place. Accidentally the person asking the questions happened to be the hotel manager and he went in big time to make the latter part of our trip a success. First of all we were moved from the village to the residence which gave us an easier access to all the services. Secondly he upgraded us from 2 separate rooms into one big room with two separate bedrooms so we could spend time together in an easier way. On top of all this he helped me get access to premium wifi which was very important for me. What a gamechanger. Thank you so much!

Room was nice cleaned every day, fresh towels each day. Great choice for breakfast.

Room was nice cleaned every day, fresh towels each day. Great choice for breakfast.

Website showed a beautiful one building concept but i was surprised to find out that my room was i a separate village area. Send 4 emails to the hotel prior to my trip - not a single response.

Website showed a beautiful one building concept but i was surprised to find out that my room was i a separate village area. Send 4 emails to the hotel prior to my trip - not a single response.

Room / food was not at 5 star hotel levels although advertised as such

Room / food was not at 5 star hotel levels although advertised as such

Usually my favorite choice when in RAK, good facilities such as restaurants, Bar, good gym, professional spa. I'm here every year with the same points to adress every year. They should put a chair in the room. This would perfectly match the existing desk. They take almost 20€ per day for in room wifi. That's a deal breaker and next time I will most likely stay somewhere else in rak.

We had a great weekend, many activities can be done by kids & teens. Love the place & the breakfast. Advisable for family & friends weekend.