Love the environment

The WiFi was really, really terrible! That alone will prevent me from staying here again. Other than that, love the location and the staff were absolutely superb. A huge thank you to them all! Some gardeners were smoking while working, which is not allowed. Why can’t Malaysians follow simply rules? No hope for the country if this carries on.

The room is not in a very good condition. I have booked 2 rooms. 1 room have problem to enter using the keycard. Then later it does not have any power. Need to change room then after change to another room, the room intermittent power "trip". Need to change room again. My room initial seems ok. Then out of sudden, there is water dripping from the toilet ceiling. Need to change room. No fridge and there is not enough space to have a mini table.

The room is not in a very good condition. I have booked 2 rooms. 1 room have problem to enter using the keycard. Then later it does not have any power. Need to change room then after change to another room, the room intermittent power "trip". Need to change room again. My room initial seems ok. Then out of sudden, there is water dripping from the toilet ceiling. Need to change room. No fridge and there is not enough space to have a mini table.

Poorly maintained.

Poorly maintained.

No water, old linens and towels no toiletries

No water, old linens and towels no toiletries

The heritage building was in an excellent location - very hip and happening with lots of bars, quaint cafe's and eateries. The venue however was a little run down - not as well maintained as I hoped it would be. My bedroom with fresh linen had traces of hair - of different length on it. The bathroom was clean but the water heater wasn't working so well. As I was on the ground floor, I can hear people moving around above my room.

The heritage building was in an excellent location - very hip and happening with lots of bars, quaint cafe's and eateries. The venue however was a little run down - not as well maintained as I hoped it would be. My bedroom with fresh linen had traces of hair - of different length on it. The bathroom was clean but the water heater wasn't working so well. As I was on the ground floor, I can hear people moving around above my room.

the room upgrade, good experience!

the room upgrade, good experience!

Old building with new painting and modern toilet. Used common toilet but no issues as they have a few for everybody. Slept well got tv and aircon. Downside, better bring your own drinking water and personal toiletries.

Old building with new painting and modern toilet. Used common toilet but no issues as they have a few for everybody. Slept well got tv and aircon. Downside, better bring your own drinking water and personal toiletries.

Great location. Good food nearby.

Great location. Good food nearby.

Good hotel in a great location would use again.

Good hotel in a great location would use again.

Simple and clean. Nearby to many attractions. Check-in was prompt and staff was very helpful and friendly.

Simple and clean. Nearby to many attractions. Check-in was prompt and staff was very helpful and friendly.

Do not expect car parking even if you book, I advised I require car parking on arrival as I was driving 600KM from Thailand and this was essential to my stay. When I arrived one of the security/ car park attendants / maffia woman told very rudely the car park was full move my car now and I should of got there earlier and “the Malaysians” beat you to it and laughed. I said can I just stay 5 minutes and check in first and leave my bag in the room and she said no go and pay for parking elsewhere! I stay in up to 50 hotels a year and also own a hotel, this was one of the most disgusting receptions I have ever encountered at any hotel anywhere in the world and ended Ed up parking almost 2km away! Room was fine, terrible WiFi speeds however this is common in Malaysia. I stayed 2 times in 3 days as part of a business trip and left my car where I parked on the first night, when I returned 2 days later she laughed at me saying where is your car?

Do not expect car parking even if you book, I advised I require car parking on arrival as I was driving 600KM from Thailand and this was essential to my stay. When I arrived one of the security/ car park attendants / maffia woman told very rudely the car park was full move my car now and I should of got there earlier and “the Malaysians” beat you to it and laughed. I said can I just stay 5 minutes and check in first and leave my bag in the room and she said no go and pay for parking elsewhere! I stay in up to 50 hotels a year and also own a hotel, this was one of the most disgusting receptions I have ever encountered at any hotel anywhere in the world and ended Ed up parking almost 2km away! Room was fine, terrible WiFi speeds however this is common in Malaysia. I stayed 2 times in 3 days as part of a business trip and left my car where I parked on the first night, when I returned 2 days later she laughed at me saying where is your car?

Share toilet

Share toilet

There should emphasize on the voice that is too loud at the hallway that it's disturbing our sleep and when the customer walks too and fro while talking on his or her mobile phone that I think you should fix the wifi at the ground floor or lobby only can gets the wifi

There should emphasize on the voice that is too loud at the hallway that it's disturbing our sleep and when the customer walks too and fro while talking on his or her mobile phone that I think you should fix the wifi at the ground floor or lobby only can gets the wifi

Furniture and furnishing are very ordinary. Location is great but it's too expensive for what you get.

Furniture and furnishing are very ordinary. Location is great but it's too expensive for what you get.

The pillow covers were uncleaned due to the presence of stains and the toilet seat was also stained which probably suggests that it was washed not thoroughly. More could be done to the cleanliness of the room. Also the door can be better maintained. I was slightly disappointed to see the state of the room because my friend recommended this hotel years ago. On hindsight, probably because it was new back then.

The pillow covers were uncleaned due to the presence of stains and the toilet seat was also stained which probably suggests that it was washed not thoroughly. More could be done to the cleanliness of the room. Also the door can be better maintained. I was slightly disappointed to see the state of the room because my friend recommended this hotel years ago. On hindsight, probably because it was new back then.

3rd time staying in this hotel. My preferred hotel as its comfort, clean and convenient. Front desk personnel very friendly.

3rd time staying in this hotel. My preferred hotel as its comfort, clean and convenient. Front desk personnel very friendly.