I recently had a very disappointing experience during my 3-day stay at Tru Hilton in Troy, MI. Unfortunately, it was one of the worst hotel stays I've ever encountered. Throughout my entire visit, not once did housekeeping clean my room. I was left with dirty towels for the duration of my stay, and the garbage was never emptied. I reached out to the front desk on all three days, but unfortunately, they took no action to address these issues. In an effort to resolve the situation, Hotels.com even reached out to management on my behalf, but there was no response from them either. I also requested a refund for my stay, but once again, I was met with silence. Overall, it was a horrendous experience, and I would not recommend this hotel to anyone. Save yourself the hassle and look elsewhere!

I recently had a very disappointing experience during my 3-day stay at Tru Hilton in Troy, MI. Unfortunately, it was one of the worst hotel stays I've ever encountered. Throughout my entire visit, not once did housekeeping clean my room. I was left with dirty towels for the duration of my stay, and the garbage was never emptied. I reached out to the front desk on all three days, but unfortunately, they took no action to address these issues. In an effort to resolve the situation, Hotels.com even reached out to management on my behalf, but there was no response from them either. I also requested a refund for my stay, but once again, I was met with silence. Overall, it was a horrendous experience, and I would not recommend this hotel to anyone. Save yourself the hassle and look elsewhere!

The free breakfast was great!!

Great stay, staff were very friendly

The hotel staff was friendly and prompt. The rooms were clean and the beds were very comfortable.

The hotel staff was friendly and prompt. The rooms were clean and the beds were very comfortable.

They room is very nice, although there are opportunities to improve the service. A lacking of organization on the break fast and for cleaning the room.

My 3 days stay I requested room service multiple times on 2nd day but it wasn’t done. Finally manager Ricky says staff shortage. I recommend room service needs to improve to have management properly schedule employee on holidays and weekend.

This was a great place! I will say that I wish the room floor and shower were a bit cleaner but overall it was a great experience. Good breakfast, nice gym, and a really good environment.

This was a great place! I will say that I wish the room floor and shower were a bit cleaner but overall it was a great experience. Good breakfast, nice gym, and a really good environment.

Nice stay with a great price

Nice stay with a great price

Solid

Great pool and pools table anf love the patio

Solid

Great pool and pools table anf love the patio

Nice staff and helpful. Clean rooms and very clean throughout the hotel. The breakfast was ok, but could be better.

Nice staff and helpful. Clean rooms and very clean throughout the hotel. The breakfast was ok, but could be better.

Not so clean

Not so clean

Good hotel

Good hotel

Would love to stay again

Would love to stay again

I've stayed at other Tru by Hilton locations and this one was average. The shower didn't appear the cleanest and a few pieces of linen on one of the beds was dirty. I requested new linen and never received it. Breakfast was decent, they serve it from 6am-10am I believe, the hot food was gone around 8:30ish and they never restocked for the late sleepers. Would I go back? Yes, but not to that specific location.

I've stayed at other Tru by Hilton locations and this one was average. The shower didn't appear the cleanest and a few pieces of linen on one of the beds was dirty. I requested new linen and never received it. Breakfast was decent, they serve it from 6am-10am I believe, the hot food was gone around 8:30ish and they never restocked for the late sleepers. Would I go back? Yes, but not to that specific location.

We stayed for 2 nights but no house keeper showed up although I asked the receptionist otherwise room was cleaned, breakfast was average but enjoyed gym and. Pool,Elevator was working and fast

We stayed for 2 nights but no house keeper showed up although I asked the receptionist otherwise room was cleaned, breakfast was average but enjoyed gym and. Pool,Elevator was working and fast

Friendly and helpful staff. Breakfast was good. Good location. We would stay here again.

Friendly and helpful staff. Breakfast was good. Good location. We would stay here again.

The service from the staff was fantastic and helpful. The property was well kept. The room was big and bright and surprisingly quiet considering the hardwood floors and how it was a bit echoey at first. You couldnt hear anything in the hallways. The breakfast selection was great and everything was fresh and delicious. We had a very nice stay and will stay again if were back in the area!

The service from the staff was fantastic and helpful. The property was well kept. The room was big and bright and surprisingly quiet considering the hardwood floors and how it was a bit echoey at first. You couldnt hear anything in the hallways. The breakfast selection was great and everything was fresh and delicious. We had a very nice stay and will stay again if were back in the area!