Excellent

Vannie from reception could be thoughful when giving information to their guests. I am particular with the use of words and facial appearance since I am a frontliner and deal with people all day. I booked 3 rooms in Citadines thru Hotels.com around 1pm and arrived in the building between 4:30- 5pm on the same day. Me: Hello, we are here to check-in. Vannie (reception): Welcome. Ah since it’s a last minute booking the rooms are not yet ready. Actually (looking on her monitor), two rooms are ready but the third room is still being cleaned. Me: It’s okay. Can we check in now and get some rest while waiting for the other room? Just give us a call when it’s ready. And the conversation continued until we were checked in. I could not help but not to be pleasant with her during the time. I was annoyed right away when she used the words “because it was a last minute booking…” Does it matter if it was booked on the same day? Vannie could be nicer with her words. My impression was we were being blamed that it was a last minute booking. Their check-out policy is 12noon or latest 1pm. They had plenty of time to clean before we arrived. My point is how she said things. Not a single word to apologise for the delay with the third room. Her facial expression could not hide her thoughts. She was all smile but ironic with her words. And yes, during our check-out the following day she was at the reception again. Quite a sarcasm with her facial expression.

Vannie from reception could be thoughful when giving information to their guests. I am particular with the use of words and facial appearance since I am a frontliner and deal with people all day. I booked 3 rooms in Citadines thru Hotels.com around 1pm and arrived in the building between 4:30- 5pm on the same day. Me: Hello, we are here to check-in. Vannie (reception): Welcome. Ah since it’s a last minute booking the rooms are not yet ready. Actually (looking on her monitor), two rooms are ready but the third room is still being cleaned. Me: It’s okay. Can we check in now and get some rest while waiting for the other room? Just give us a call when it’s ready. And the conversation continued until we were checked in. I could not help but not to be pleasant with her during the time. I was annoyed right away when she used the words “because it was a last minute booking…” Does it matter if it was booked on the same day? Vannie could be nicer with her words. My impression was we were being blamed that it was a last minute booking. Their check-out policy is 12noon or latest 1pm. They had plenty of time to clean before we arrived. My point is how she said things. Not a single word to apologise for the delay with the third room. Her facial expression could not hide her thoughts. She was all smile but ironic with her words. And yes, during our check-out the following day she was at the reception again. Quite a sarcasm with her facial expression.

Property was well kept. Room was clean and comfy. Although, abit disappointed as we requested for airport pickup and even sent our flight details but no one was around to pick us up. Not as responsive as Somerset Alabang team where I stayed previously.

Property was well kept. Room was clean and comfy. Although, abit disappointed as we requested for airport pickup and even sent our flight details but no one was around to pick us up. Not as responsive as Somerset Alabang team where I stayed previously.

I didnt like the lack of communication, performance, and efficiency, food was okay but not to the standard I think the hotel would like to be at

I didnt like the lack of communication, performance, and efficiency, food was okay but not to the standard I think the hotel would like to be at

Great hotel and location. Big clean rooms, affordable prices