The room is clean, modern, spacious, and comfortable.

The room is clean, modern, spacious, and comfortable.

Location of hotel was great. Beds were not very comfy. Neighbors were very noisy. Front desk staff on Saturday morning was very rude. Other than that, great place.

Location of hotel was great. Beds were not very comfy. Neighbors were very noisy. Front desk staff on Saturday morning was very rude. Other than that, great place.

Clean nice size rooms. Excellent choice for a convention.

Clean nice size rooms. Excellent choice for a convention.

I was double charged for my hotel stay and they won’t give me my money back. I’m extremely disappointed with Hilton. They want a full credit card statement. Hotels.com changed my card when I booked the hotel and then the hotel charged again when I stayed. No one will help me. They give me the run around.

I was double charged for my hotel stay and they won’t give me my money back. I’m extremely disappointed with Hilton. They want a full credit card statement. Hotels.com changed my card when I booked the hotel and then the hotel charged again when I stayed. No one will help me. They give me the run around.

Great, clean hotel - breakfast was more than adequate.

Great, clean hotel - breakfast was more than adequate.

I stayed at the Sheraton Charlotte because htls.com relocated me as the original hotel couldn't accommodate me. The bed was uncomfortable & the shower floor needed updating of tiles as it appeared dirty in half of the shower. The pools were not operational & I was upset because the pools were the reason I chose this hotel. The hotel staff gave me vouchers for their restaurants. But I went swimming at the aquatic center across the street & paid for a day pass. I suggested to the hotel service mgrs that they shud have vouchers for the aquatic center if their indoor pool was not heated. I hope in future that they consider that as a customer service.

I stayed at the Sheraton Charlotte because htls.com relocated me as the original hotel couldn't accommodate me. The bed was uncomfortable & the shower floor needed updating of tiles as it appeared dirty in half of the shower. The pools were not operational & I was upset because the pools were the reason I chose this hotel. The hotel staff gave me vouchers for their restaurants. But I went swimming at the aquatic center across the street & paid for a day pass. I suggested to the hotel service mgrs that they shud have vouchers for the aquatic center if their indoor pool was not heated. I hope in future that they consider that as a customer service.

Booked with hotels.com for Thursday through Sunday. Figured out we couldn’t go until Saturday, but since their rates had inflated (gouged) 300% because of an event in the area we decided to remain booked for 3 nights at the lower rate rather than 1 at the giuging rate. One of the employees called me on Thursday night to see if we were still coming. We discussed the above and I told him we weren’t coming until Saturday. He never told me that the reservation would automatically be canceled if we didn’t show up by the second day. So, my family of 4 showed up Saturday to find our reservation had been canceled, they had no availability. The manager was very polite and professional, he did refund me the charge for the one night so we didn’t lose any money. You could imagine a family of 4 crashing with our friends (a family of 3) in their room, that also wasn’t the room the reserved and checked into. The staff had tried to tell them “their reservation wasn’t good and they would have to pay the new inflated rate. They stood their ground and were successful. Bottom line is apparently it’s not advisable to book through 3rd party services and you need to know the fine print about checking in deadlines.

Booked with hotels.com for Thursday through Sunday. Figured out we couldn’t go until Saturday, but since their rates had inflated (gouged) 300% because of an event in the area we decided to remain booked for 3 nights at the lower rate rather than 1 at the giuging rate. One of the employees called me on Thursday night to see if we were still coming. We discussed the above and I told him we weren’t coming until Saturday. He never told me that the reservation would automatically be canceled if we didn’t show up by the second day. So, my family of 4 showed up Saturday to find our reservation had been canceled, they had no availability. The manager was very polite and professional, he did refund me the charge for the one night so we didn’t lose any money. You could imagine a family of 4 crashing with our friends (a family of 3) in their room, that also wasn’t the room the reserved and checked into. The staff had tried to tell them “their reservation wasn’t good and they would have to pay the new inflated rate. They stood their ground and were successful. Bottom line is apparently it’s not advisable to book through 3rd party services and you need to know the fine print about checking in deadlines.

There was a dog in the room next door. The dog whined the whole afternoon. I am allergic to dogs and cats. I have to get shots every week. The dog making the noise was the most annoying

There was a dog in the room next door. The dog whined the whole afternoon. I am allergic to dogs and cats. I have to get shots every week. The dog making the noise was the most annoying

Great hotel that is walking distance to Bank Of America stadium!

Great hotel that is walking distance to Bank Of America stadium!

We enjoyed our stay, close to everything. The room and hotel were very clean. Friendly staff and great parking! We will be returning.

We enjoyed our stay, close to everything. The room and hotel were very clean. Friendly staff and great parking! We will be returning.

Great service and great breakfast

Great service and great breakfast

The associate at the desk 9/22/24 10:00am. Young lady was pretty rude about my check out. She argued with me about how many nights I stayed when I was showing her the documents. She also wanted to charge me extra for parking. When she finally seen it she stated you’re right without an apology. Other than that incident it wasn’t bad, but bad service can ruin a great business.

The associate at the desk 9/22/24 10:00am. Young lady was pretty rude about my check out. She argued with me about how many nights I stayed when I was showing her the documents. She also wanted to charge me extra for parking. When she finally seen it she stated you’re right without an apology. Other than that incident it wasn’t bad, but bad service can ruin a great business.

Don't let yourself being mislead by the poor parking reviews. IT IS NOT TRUE, IT IS EASY, just follow instructions. The area is great, next to Whole Foods and another great variety of good restaurants. Room is spacious and very clean. Good kitchen area.

Terrence at check in was very helpful. Breakfast was a great bonus

Made a trip with elderly parents to visit NASCAR Hall of Fame (right next door). Easy walking/access to venue from hotel, easy in/out parking garage. Excellent service, staff, complimentary and hotel comps parking! Rooms were spacious and met every need. Easily accessible showers for disabled/elderly. Must stay location if you are in downtown Charlotte!

Staff is excellent. Hotel is perfect.

Staff is excellent. Hotel is perfect.

Your breakfast was the worst. Sorry I expected more. If I come to stay there and it says breakfast included I expect scrambled eggs your sausage was terrible your bacon was terrible. I spent 80 dollars at other restaurants that I should’ve not had to do.

Your breakfast was the worst. Sorry I expected more. If I come to stay there and it says breakfast included I expect scrambled eggs your sausage was terrible your bacon was terrible. I spent 80 dollars at other restaurants that I should’ve not had to do.

We loved the area and easy to get to Bank of America Stadium plus good breakfast and service