We were very satisfied with our stay..clean..friendly and helpful stay

We were very satisfied with our stay..clean..friendly and helpful stay

Close to the Simmons Bank Arena where we were seeing a concert.

Close to the Simmons Bank Arena where we were seeing a concert.

There for just overnight to go to Simmons Arena for a concert. Perfect value for that purpose...staff was pleasant, easy/comfortable walk even at night, since there was a lot of concert activity and protection. Had a great time.

There for just overnight to go to Simmons Arena for a concert. Perfect value for that purpose...staff was pleasant, easy/comfortable walk even at night, since there was a lot of concert activity and protection. Had a great time.

It is a beautiful location near the attractions I wanted. It is just off the highway and easy to find. I really enjoyed the beautiful room also.

It is a beautiful location near the attractions I wanted. It is just off the highway and easy to find. I really enjoyed the beautiful room also.

This was a horrible experience all around. Property not in the condition pictured. Arrived with my senior mother and epileptic dog, after 10 hrs on the road. After checking in I entered room, and was immediately hit with a terrible odor. Upon further inspection found the room to be filthy, with torn and stained bed spreads, fluid splatters on the walls, a dirty tub, toilet with grout torn out, and broken seat. The table was literally falling apart. I walked back out to wait to speak with my Mom who was finishing an emergency call. Took my dog to end of property to relieve himself, where my Mom and I started discussing what to do, as the sun was setting, in what appeared to be an unsafe area. During this time we were harassed multiple times by a Male guest. We returned to the room to see if any other hotels were available in the area. While standing in room for 5 minutes (avoiding the harassing male guest outside) we found a place to go. I returned to the desk to say that we would not be staying. The front desk attendent offered another room, however we cited that our safety was also a issue. He seemed ready to refund us, then looked at the time and said he could not because we were already staying in the room, and refused a refund. We tried to explain that we really had not been in the room for more than 5-10 min total, had not touched a thing (it was too gross to touch anything), and had not even unloaded things from our car. He was very rude to us, and we left.

This was a horrible experience all around. Property not in the condition pictured. Arrived with my senior mother and epileptic dog, after 10 hrs on the road. After checking in I entered room, and was immediately hit with a terrible odor. Upon further inspection found the room to be filthy, with torn and stained bed spreads, fluid splatters on the walls, a dirty tub, toilet with grout torn out, and broken seat. The table was literally falling apart. I walked back out to wait to speak with my Mom who was finishing an emergency call. Took my dog to end of property to relieve himself, where my Mom and I started discussing what to do, as the sun was setting, in what appeared to be an unsafe area. During this time we were harassed multiple times by a Male guest. We returned to the room to see if any other hotels were available in the area. While standing in room for 5 minutes (avoiding the harassing male guest outside) we found a place to go. I returned to the desk to say that we would not be staying. The front desk attendent offered another room, however we cited that our safety was also a issue. He seemed ready to refund us, then looked at the time and said he could not because we were already staying in the room, and refused a refund. We tried to explain that we really had not been in the room for more than 5-10 min total, had not touched a thing (it was too gross to touch anything), and had not even unloaded things from our car. He was very rude to us, and we left.

Nice

Nice

Easy access to the highway

Easy access to the highway

Booked the room at 11:15 pm. Showed up and staff was rude and said since the reservation was after 11:00 pm they wouldn’t allow us to enter

Booked the room at 11:15 pm. Showed up and staff was rude and said since the reservation was after 11:00 pm they wouldn’t allow us to enter

All good

All good

The chikd safety locks on the doors do not work. Nasty rooms. Workers very rude.

The chikd safety locks on the doors do not work. Nasty rooms. Workers very rude.

They didnt offer the continental that is listed on this site

They didnt offer the continental that is listed on this site

Staff unattentive. Groups playing in the parking area. Limited parking.

Staff unattentive. Groups playing in the parking area. Limited parking.

Check-in was quick, front dest clerk was friendly, room was as shown on the website, and price was reasonable. They do, however, need to update their website to reflect that they do not serve breakfast - only coffee and juice.

Check-in was quick, front dest clerk was friendly, room was as shown on the website, and price was reasonable. They do, however, need to update their website to reflect that they do not serve breakfast - only coffee and juice.

It was clean, staff was polite. It was within walking distance of Simmons Bank Arena. Wish they had more TV channels and more snacks in vending machines. Would have been nice to have had a Continental breakfast at least. But would stay again.

It was clean, staff was polite. It was within walking distance of Simmons Bank Arena. Wish they had more TV channels and more snacks in vending machines. Would have been nice to have had a Continental breakfast at least. But would stay again.

its ok

its ok

Old- beat up- dirty. Nice guy behind the window( lobby door locked).

Old- beat up- dirty. Nice guy behind the window( lobby door locked).