I have been here before but the quality of service has definitely downgraded. I was very disappointed to see the staff do not impose any covid measures (only 3 people were wearing face masks in the entire hotel and the receptionist did not ask the person cheking in just before me and who was not wearing a mask for her green certificate) So.. non-existing covid measures at this hotel. The breakfast was another disaster with people piling up to get food and no social distancing. But I can not blame the staff in this case as the quality of people visiting has also downgraded. Breakfast was not extremely offering especially for vegetarians like us. The only good thing about the hotel is its stunning views from the balconies. Will not come back here next time I'm in the area. The rate was higher than in a Dubai 4* hotel in December. The only consolation is that I paid using my rewards night.

I have been here before but the quality of service has definitely downgraded. I was very disappointed to see the staff do not impose any covid measures (only 3 people were wearing face masks in the entire hotel and the receptionist did not ask the person cheking in just before me and who was not wearing a mask for her green certificate) So.. non-existing covid measures at this hotel. The breakfast was another disaster with people piling up to get food and no social distancing. But I can not blame the staff in this case as the quality of people visiting has also downgraded. Breakfast was not extremely offering especially for vegetarians like us. The only good thing about the hotel is its stunning views from the balconies. Will not come back here next time I'm in the area. The rate was higher than in a Dubai 4* hotel in December. The only consolation is that I paid using my rewards night.

no toilet brush at the rooö no shower handle mounting on the shower wall hot water was blocked and flowing like in hostels... staff were great and helpful breakfast was very good

no toilet brush at the rooö no shower handle mounting on the shower wall hot water was blocked and flowing like in hostels... staff were great and helpful breakfast was very good

A great place to stay, the only downside that I found is the parking that is not covered.

A great place to stay, the only downside that I found is the parking that is not covered.

Pros: - the room was big - walkable distance from the hotel to the gondola. Cons: - the breakfast area was very crowded and most of the people were not wearing masks (apparently the staff didn’t have a problem since they were allowed to walk through the hotel without mask) - big issues with dinner serving. Some people waited 3h for their food, we ate toasted bread with tea; - the bathroom was not very clean.

Pros: - the room was big - walkable distance from the hotel to the gondola. Cons: - the breakfast area was very crowded and most of the people were not wearing masks (apparently the staff didn’t have a problem since they were allowed to walk through the hotel without mask) - big issues with dinner serving. Some people waited 3h for their food, we ate toasted bread with tea; - the bathroom was not very clean.

Clean, warm and nice. Not modern but more than decent.

Clean, warm and nice. Not modern but more than decent.

The rooms are dated, but clean, the stuff is friendly, the breakfast is a little bit simplistic - juice machine is horrible :), but works to start your day.

The rooms are dated, but clean, the stuff is friendly, the breakfast is a little bit simplistic - juice machine is horrible :), but works to start your day.

I am going there for at least ten years now. it used to be better, now is Ok. I don't like you forcing me to write when I don't want to.

I am going there for at least ten years now. it used to be better, now is Ok. I don't like you forcing me to write when I don't want to.

Excellent customer service . Very professional front desk staff. Good breakfast.awsome pool

Excellent customer service . Very professional front desk staff. Good breakfast.awsome pool

Nice hotel, clean, tidy good facilities. I had a great view from my room. Bar closed at 10 is the only downside.

Nice hotel, clean, tidy good facilities. I had a great view from my room. Bar closed at 10 is the only downside.

This is the best place in the region. The view from the room is adorable, siting in the morning at the balcony and see the forest and the mountains gives the filling that "you are in top of the world". The room are very large, and well arranged. All the furniture are wooden, but soft and rich. Amazing and lovely staff and great restaurant, with a real masterchef! Really is worth the money!

This is the best place in the region. The view from the room is adorable, siting in the morning at the balcony and see the forest and the mountains gives the filling that "you are in top of the world". The room are very large, and well arranged. All the furniture are wooden, but soft and rich. Amazing and lovely staff and great restaurant, with a real masterchef! Really is worth the money!

Ski facilities not as advertised. Requests from booking not met.

Ski facilities not as advertised. Requests from booking not met.

Very bad conditions,for such a big price; was a big dissapointment starting with from the reception staff and continue with the room facilities, dirty toilet, broken shower, unfunctional TV, smelly room,SPA facilities not availlable ,poorly breakfast but all these for a huge price per night.

Very bad conditions,for such a big price; was a big dissapointment starting with from the reception staff and continue with the room facilities, dirty toilet, broken shower, unfunctional TV, smelly room,SPA facilities not availlable ,poorly breakfast but all these for a huge price per night.

In spite of best efforts of hotel staff I must say that this is not a 4 stars hotel. But they do offer enough for the price. I guess the 4-stars rating raises your expectations when it would be fairer to say the hotel is 3 stars. It would still be worth the price. The views are spectacular indeed. The local atmosphere (people, facilities) is, however, rather that of ostentatious pretence. If you don't mind that, it's definitely worth a try.

In spite of best efforts of hotel staff I must say that this is not a 4 stars hotel. But they do offer enough for the price. I guess the 4-stars rating raises your expectations when it would be fairer to say the hotel is 3 stars. It would still be worth the price. The views are spectacular indeed. The local atmosphere (people, facilities) is, however, rather that of ostentatious pretence. If you don't mind that, it's definitely worth a try.

. The hotel reception were not nice at all! the hotel is ok

We enjoyed our stay. The staff is very good. The rooms are not so clean.

We enjoyed our stay. The staff is very good. The rooms are not so clean.