First of all - 1. Property outlines there is a free on site off site parking. In reality hotel is located at the end of short street with only 14 parking spaces available. For a hotel with 5 times at least this capacity After I contacted Expedia regarding this issue hotel offered a parking that is 5£ a night in secured parking area 2. Hotel is advertising itself as a 4 star hotel - however in the room not even a water bottle was provided. Kettle was provided upon request on second day , no tea or coffee. 3. Gym facility is extremely outdated and poor. Equipment is very old , type of equipment that is bought for the house - cheap and old. Limited amount of weights - 10kg is a heaviest dumbbell. 4. Generally as you arrive hotel appears very old - paint is peeling off , windows are old, Street in front of hotel is bad condition. The only refurbishment took place in dining area , reception and rooms. 5. Location - uphill 25min from town centre 6. Access cards - literally every morning card was no longer working , had to go to reception to reactivate. On a third day after complaining I was given a card that worked for more that 1 day Overall this is not a 4 star hotel , far from it. 3 star Breakfast is ok

First of all - 1. Property outlines there is a free on site off site parking. In reality hotel is located at the end of short street with only 14 parking spaces available. For a hotel with 5 times at least this capacity After I contacted Expedia regarding this issue hotel offered a parking that is 5£ a night in secured parking area 2. Hotel is advertising itself as a 4 star hotel - however in the room not even a water bottle was provided. Kettle was provided upon request on second day , no tea or coffee. 3. Gym facility is extremely outdated and poor. Equipment is very old , type of equipment that is bought for the house - cheap and old. Limited amount of weights - 10kg is a heaviest dumbbell. 4. Generally as you arrive hotel appears very old - paint is peeling off , windows are old, Street in front of hotel is bad condition. The only refurbishment took place in dining area , reception and rooms. 5. Location - uphill 25min from town centre 6. Access cards - literally every morning card was no longer working , had to go to reception to reactivate. On a third day after complaining I was given a card that worked for more that 1 day Overall this is not a 4 star hotel , far from it. 3 star Breakfast is ok

excellent staff

excellent staff

The place was nice and offered daily bus services to the city centre. However I feel like it lacked vegetarian options, there wasn’t much for people that are vegetarian. Overall, a lovely hotel and good staff members.

The place was nice and offered daily bus services to the city centre. However I feel like it lacked vegetarian options, there wasn’t much for people that are vegetarian. Overall, a lovely hotel and good staff members.

Members of staff were friendly to each other and to guests. They made everything possible to make our stay great. Great location - in the park, within walking distance from the city center.

Members of staff were friendly to each other and to guests. They made everything possible to make our stay great. Great location - in the park, within walking distance from the city center.

Food quality and variety huge let down, definitely not to 4 star standard. Restaurant terribly unorganised and very stressful experience. Utter lack of management, attention to details and customer focus. High inconsistency among service levels throughout. Room amenities practically non-existent: again, nowhere near 4 star standards. Beds though very comfortable, rooms of good size and quiet. Lovely swimming pool area and well kept gardens, but music way too loud at pool bar and more seating in garden would be nice. Overall good standards of cleanliness, but definitely not well organised with timigs eg. Starting cleaning hall and lifts with thus wet and slippery floor when breakfast starts (7.30 rather late by the way) and guests move around. Too few hotel shuttle buses to town-not ideal timings and not at the weekend. Overall it could all be much better with some effort.

Food quality and variety huge let down, definitely not to 4 star standard. Restaurant terribly unorganised and very stressful experience. Utter lack of management, attention to details and customer focus. High inconsistency among service levels throughout. Room amenities practically non-existent: again, nowhere near 4 star standards. Beds though very comfortable, rooms of good size and quiet. Lovely swimming pool area and well kept gardens, but music way too loud at pool bar and more seating in garden would be nice. Overall good standards of cleanliness, but definitely not well organised with timigs eg. Starting cleaning hall and lifts with thus wet and slippery floor when breakfast starts (7.30 rather late by the way) and guests move around. Too few hotel shuttle buses to town-not ideal timings and not at the weekend. Overall it could all be much better with some effort.

I think this hotel has the best quiet location in Puerto de la Cruz, being just next to Tauro Park. A great pool, too, which would be even better if it were heated. There’s a bit of inside noise in the rooms especially from cleaners and upstairs neighbors, but overall this is one of the best hotels in Puerto de la Cruz. Air conditioning was off in winter time, but one could keep the window open without problem. No proper grocery stores nearby, but there’s a relatively short walk downhill to the city center, and you can take taxi back for c. 4 euros.

I think this hotel has the best quiet location in Puerto de la Cruz, being just next to Tauro Park. A great pool, too, which would be even better if it were heated. There’s a bit of inside noise in the rooms especially from cleaners and upstairs neighbors, but overall this is one of the best hotels in Puerto de la Cruz. Air conditioning was off in winter time, but one could keep the window open without problem. No proper grocery stores nearby, but there’s a relatively short walk downhill to the city center, and you can take taxi back for c. 4 euros.

Really nice hotel in the center of the city. View to the ocean, great accommodation. The only things is that is not a “only adult” hotel as when I was there there was families and new born baby.

Really nice hotel in the center of the city. View to the ocean, great accommodation. The only things is that is not a “only adult” hotel as when I was there there was families and new born baby.

Staff service was terrific, the hotel grounds were well kept

Staff service was terrific, the hotel grounds were well kept

Great hotel in beautiful, peaceful location. Good size, comfortable room, excellent food and very friendly and helpful staff. Ideal for a relaxing holiday but not the place to stay if you like night life.

Great hotel in beautiful, peaceful location. Good size, comfortable room, excellent food and very friendly and helpful staff. Ideal for a relaxing holiday but not the place to stay if you like night life.

good pool, quiet location near nice park.Easy access to town but lots of steps.

lovely hotel in a great location, grounds and surroundings were lovely. all the staff were very friendly and attentive, some of the rooms are a little tired and not the 4 star standard expected, but we're comfortable and kept clean. The restaurant had a reasonable choice of food although sometimes a little odd (sprouts for breakfast?!)but you can eat well. Most of the hotel is of excellent standard, would recommend

lovely hotel in a great location, grounds and surroundings were lovely. all the staff were very friendly and attentive, some of the rooms are a little tired and not the 4 star standard expected, but we're comfortable and kept clean. The restaurant had a reasonable choice of food although sometimes a little odd (sprouts for breakfast?!)but you can eat well. Most of the hotel is of excellent standard, would recommend

Hotel was + clean +the food was simple and good + rooms were spacious + friendly staff + Garden/pool area was cozy, allthough the water was quite cold (understandable in November). + Free parking, but... - the parking spaces were way too narrow. It was hard to get out without denting other cars. Every day there was on one car parked on the lines and took two spaces. If you take one space away and make the slots wider, all the cars would probably fit between the lines and no-one would have to double-park. I'm guessing everyone parking has a rental car, so making it wider would be decent.

Hotel was + clean +the food was simple and good + rooms were spacious + friendly staff + Garden/pool area was cozy, allthough the water was quite cold (understandable in November). + Free parking, but... - the parking spaces were way too narrow. It was hard to get out without denting other cars. Every day there was on one car parked on the lines and took two spaces. If you take one space away and make the slots wider, all the cars would probably fit between the lines and no-one would have to double-park. I'm guessing everyone parking has a rental car, so making it wider would be decent.

We had a lovely 1 week stay at the hotel. The staff were excellent, particularly Ivan M (reception), Elizabeth and Sergio (restaurant staff) who looked after us very well. We will surely be back!

We had a lovely 1 week stay at the hotel. The staff were excellent, particularly Ivan M (reception), Elizabeth and Sergio (restaurant staff) who looked after us very well. We will surely be back!

Just OK. Food wasn't that good, stayed half board and wasn't impressed with the quality and variety. Also for a 4 star hotel, I don't expect to be asked to come downstairs to collect an iron from the reception and drop a 20euro refundable deposit for the iron!! Definitely won't return there.

Just OK. Food wasn't that good, stayed half board and wasn't impressed with the quality and variety. Also for a 4 star hotel, I don't expect to be asked to come downstairs to collect an iron from the reception and drop a 20euro refundable deposit for the iron!! Definitely won't return there.

altogether a very good hotel for the price; nice walk through gardens to sea but need good fitness on way back

altogether a very good hotel for the price; nice walk through gardens to sea but need good fitness on way back

This was for our honeymoon. It was a beautiful hotel!

This was for our honeymoon. It was a beautiful hotel!

Great staff who were all very helpful. Plenty of choices at meal times and lovely fresh salads. 15 minute walk into town is all downhill which means a climb on the return unless you get a cab. 249 steps up but ok and you can reward yourself with a drink in the very nice bar at the top of the garden :) There is a free shuttle service that runs several times a day, except Sunday's, to the shopping centre in town and back. Limited parking at the hotel with VERY narrow spaces but plenty of space at the free carpark which is a pleasant two minute walk through the gardens. Free wifi is very good. My only complaint would be that you have to pay 17 Euros to use the room safe for a week and you also have to hire a kettle if you want one in your room, surely these should be included in the room charge.