the air conditioner doesn’t work. I don’t know if this is the case since it’s always cold but during my stay it was really warm.

the cooling system

Not worth the value, too expensive..

It was nice and close to downtown so we could just walk everywhere.

The balcony needs an upgrade.

Close to town friendly

Nothing. To find something wrong would be an injustice

Location was amazing. Very central to everything. Free parking underground was great. It is what it is for the price.

Only provided 1 coffee for a 3 night stay. No water facilities apart from a tap. Did not keep car parking allocation so we were unable to park on day 2. Pillows were so horrific I couldn't really sleep and the room was very hot even after turning the temp down.

its a good location, close to everything. just walking distance going to the main shopping area and restaurants. the beds are comfy.

the rooms are old with old furnitures and tv too.

We were there for 12 days so they gave us the largest room with beautiful view.

After we checked out, the hotel billed me over £257 in additional charges. This money was our spending money for the following few days in Edmonton. I tried to sort it out with them whilst in Canada. Unfortunately, this didn't happen. There was no one in the hotel able to reimburse me the money or could explain why this had happened. Subsequently, i had to borrow money from a friend who was accompanying myself and my wife. The hotel blamed Booking.com for the error, even though on check-in, it showed that we had fully paid for the accommodation. I had to contact my bank, and they advised me to cancel my bank card, this would stop the hotel from taking any more money from the account. Which I did. It was only on our return that the hotel sorted it out and returned our money. This whole experience practically ruined the last few days of our holiday.

Parking

great location! parking and pool available in the sister hotel right beside the hotel.

perfect location, wonderful staff

Nice location.

Bed was like sleeping on a sheet of plywood. terribly uncomfortable.

The location was great.

I was rather annoyed by the fact that I was asked to pay a 200 dollar security deposit upon arrival. This was not information listed on booking.com. This amount was more than half of what the total cost of my. stay was. In addition to the total cost of my stay being reserved through booking.com when I arrived, the hotel's booking system was also charging me daily per night that I was there. This was incredibly frustrating as these unexpected transactions were eating into my budget which affected my stay in Banff. The staff appeared unable to assist and just assured me that the money would return to my account once I checked out. My reservation also said I'd have a mountain view but instead I ended up with a street view.