very nice location and very quiet!

linens were a little scratchy but other then that everything was great.

location

no breakfast

location, standard

nothing

Location, pets allowed

Had to pay for self park. Pet fee was charged by the day. $30 first 3 days, $10 thereafter. Stay was 4 nights so fee was higher than I usually pay, which is usually a flat fee. Smells from restaurant came up to 2nd floor room. View from room was of next building- not so nice

Great Location and room size.

Nice room.

The keypad for access to the underground parking does not have a light. Could NOT see the keypad!!! Almost ran into gate as my car was not holding well while I tried to figure it out Daytime was fine. It was at night!!!

The Empress Hotel is in an ideal location. Once you park your car, you can walk everywhere! The staff is friendly and accommodating and the rooms are attractive and comfortable.

Our room, Room 207, was over a part of the on-site restaurant's kitchen that was extremely noisy until around 10:20PM. We called the front desk who said that they couldn't do anything about it because the restaurant was a leased space and that the noise had been an issue in that room before. We felt that we should have been forewarned so that we could have made our own decision about accepting that room or it should have been discounted somewhat from the $400 a night fee.

Room was filthy carpets and bedding also so gross Beds were just horrible ! My back and neck are still hurting . Changed rooms to the 5th floor. Air conditioning didn’t cool room . Our beds were not made up when housekeeping came in to tidy up. Very disappointed as I stayed at the Empress for many years and even sent family and friends there when I lived on Eads. Definitely changed and not for the better.

Filthy carpets dirty linens and beds were horrible need firm mattress not sunken in ones Pillows also just dirty Just horrible and my daughter woke up with a bubble under her eye from the dirty linens.

Everything was clean and staff helpful