Staff accommodation was amazing. Rooms and facilities were clean and well kept. Great location right in the middle of downtown Chicago. Anytime we needed help, from linens to directions the staff were quick to help. We were greeted with smiles everytime.

Only one elevator worked for most of our stay, which was understandable since it was a holiday weekend. Our room faced an ally which wasn't very pleasant but we were put on a higher floor so we still got a nice view of the city.

A beautiful environment, extremely peaceful & the view of downtown Chicago was perfect ✨️

I have not one complaint!

Its so nice and theres a gaming area while waiting and staff is really friendly

Nothing

Location was good, and the room was overall clean.

The lobby is shared with the Beatrix restaurant which was often crowded, so the lobby was very loud. There was only one functioning elevator, only at the end of our stay they repaired the other one.

Atmosphere

N/A

Location was good..rooms nice…

Over priced, 3 elevators & 2 were broke whole stay….requested room to be clean it wasn’t… had to demand housekeeping come after hours….

The room was great. Clean, comfortable, well equipped and with a great view. The staff were really helpful, especially one young man. The Beatrix restaurant attached was really good.

2 big gripes. 1) Only one elevator working, sure more were available in the Hyatt but that wasn’t convenient with luggage. 2) my card was preauthorised for $334.60 on arrival and then periodically an additional $75. I have a US account I use for trips which doesn’t hold a lot of money. So the transactions were often declined. The final invoice was for $309.95. However, I still have a preauthorised amount of $409.60 on my card. This means $100 I can’t access or earn interest on. This is really annoying and seems totally unnecessary. As the original preauthorised amount was slightly more than the final amount why keep requesting $75 and when will the amount be corrected?

Breakfast restaurant was great! Facilities were good. Location was great for downtown.

Communication at checkin on hotel deposits, early checkin fees could be better.