Really nice hotel with a lovely entrance foyer with a nice cafe that does decent coffee & pastries, lovely outdoor shady garden pool area, spacious comfortable rooms, very comfortable mattresses, good shower, free airport shuttle.

Shower leaked a bit but a minor complaint.

Closed to the airport

The receptionist were very impolite, they obliged us to book a second room when they knew we were four and I have asked in advance two beds for the kids. We arrived at 10pm and they were completely un emphatic.

Location swimming pool

Room advertised as having extra large beds but In fact was one extra large bed and a roll up bed.

Booked this property due to the location, and the brand recognition. The morning shuttle back to BKK Airport was great, the driver super helpful and friendly.

This property is SUPER tired and in need of a refurbishment. Our room was a long (long) way from the elevator - when you arrive super late and leaving early the next morning, the extra-long journey to the room was not ideal. As a couple, we were given a twin room, but given the time it took to get into the room, there was no point trying to change. Room was incredibly hot and stuffy when we arrived - like it hadn't been used in a very very long time. Took a while for the aircon to cool the room down. Overall, not what I would equate to a Novotel property.

Has a resort feel to it despite its proximity to the airport. Spa was great. The several restaurants were al good and having breakfast available at 3:00 am was a big plus for catching an early flight

It’s located at the airport and if you have to get into the city it’s a haul

Good location for a transit hotel

Rooms dated and in need of update room smelt of cigarette smoke upon entry

Service en afstand naar airport

Prachtig hotel net naast de luchthaven Am is een schitterende en super vriendelijke kok In het buffet restaurant

De prijs is duur

Schönes, großes Zimmer das Bett war top und das Personal alle freundlich👍 sehr schöner Pool 😘

Da gab es leider nichts🙈

Great location and services, van to airport terminals always available. One could also walk underground .I was asked if I wanted a wake up call . I did not have to request it. Many many restaurants. Copious bottles of water given . Decorated for Christmas. Very attractive interior design.

Perhaps a bit too pricey especially the restaurants. But that is the only thing. I would stay again

Die Lage zum Flughafen ist super, auch der Shuttle-Dienst ist hervorragend.

Die letzte Renovierung ist schon etwas her, die Zimmer sind schon etwas abgenutzt, das entspricht nicht dem Preis, der aufgerufen wird :(

Zimmerausstattung gut, Die Lage ist super, Suttel-Bus

Restaurant-Personal inkompetent,Zimmerpreise sind viel zu teuer

Locatie en kwaliteit Shuttle service Dicht bij metro

het is echt prachtige lobby super mooi, En de kamer zijn fantastisch dat ze uitkijken in de lobby zelf. Geweldige survice met de auto naar de luchthaven gratis;) En ook fantastisch dat er borden in de gang hangen waarop je de laatste info over de vlucht kan zien, zodat je echt last minute weg kan,

Kamers zelf zijn wat verouderd en de gangen boven, het avond eten is mega duur voor Thaise begrippen. We moesten 90,- afrekenen voor 3 personen. Incl 1 drankje. het was echt het vieste van heel Thailand wat we ooit gegeten hadden. dus doe dat vooral niet, Zonde geld. (Thaise restaurant in hotel)

Facilities, room and location

nothing

Obviously the closeness to the airport is great, although signs were not clear on how to get there by walking. We didn't use the shuttle. The bed was comfortable.

Old, musty smell in the common areas. In our room it was present too. For those more sensitive, it could be a dealbreaker. The place has areas that had not flowing air, and as a result created this old smell. The place needs a full renovation and upgrade. Wont be staying here again despite the convenience. Would rather stay somewhere that has a free airport shuttle next time.

Hotel muy cómodo y lujoso cerca del aeropuerto para estancias cortas. Habitación amplia. Personal muy amable.

la proximité de l'aéroport, la navette gratuite

Very comfortable and close to the airport.

Complementary transfer

Close to the airport, free airport shuttle, comfortable bed.

Restaurant buffet wasn’t good. No vending machines.

very convenient to airport, efficient and frequent shuttle, exceptionally helpful and pleasant staff, large well appointed room, excellent in room food choice and service, very good dining options and most pleasant pool.

Airconditioner temperature difficult to adjusted

Proximité et navette de l’aéroport! Room service très bien.

Near the Airport, it is very convenient for transit.

The price room should include breakfast.

The service was so efficient and professional. They really went out of their way to help.

I did not figure out how to turn off the light in the room

The pool was great - especially to

Beautiful, big hotel. Great underground airport connection and shuttle service.

The price

Thought having 24 hrs to stay from check in time was great and really helped with trip planning.

Had difficulty find the off switch for some of the room lights, would be nice if porter mentioned location of light switches.