I loved the historic part of the hotel, it has some really beautiful features. The location is perfect, and great convenient parking. Our stay was comfortable. We also used the spa facilities which were amazing, all booked for us to have massages by Geraldine who was lovely and helpful.

When we first arrived the reception staff were a little rude, I felt like I was difficult to understand or they adding want to make me feel welcome. When we arrived in our room the hot water didn’t work and after calling the reception multiple times we had to wait two hours to be helped and then to be transferred to another room before I could shower. I will say the girl who came to the room to help us was lovely. But then the AC in the new room didn’t work. The facilities in the part of the building where the majority of the rooms are located, are very dated. Single pane windows that you have to fight to close. Painted sliding wardrobes that are awkward to slide open and closed. Wonky lamps that don’t work. Dates bathrooms that don’t match the pictures they have on booking.com and are stained. One of our “fresh” towels had blood on it!

We asked for an upgrade thinking - all we got was a room above the bar - and a little sitting room and single bedroom. No required - and not what we asked for

The noise coming from the bar below but the hotel did compensate - also the floors very uneven which is understandable considering the age of the Hotel. But more importantly we had to take our large suitcases up two flights of stairs - and go down some to get to our room. Very dangerous

Location - close to river and attractions Parking - large car park Room - large comfy bed, plenty of space, tv etc Bathroom - toiletries, good size, bath and shower Breakfast - Buffett style, plenty of choice Grounds - beautiful gardens Hotel Bars - didn’t use them as only there for one night but looked nice Pool - large pool and saunas

Was unable to get early check in but probs my due to busy time

Naomi in the restaurant offered outstanding service and was very welcoming

Dogs barking while in the bar for pre dinner drinks.

The property looks lovely from the outside but the rooms are nothing like what you would imagine.

The double bed was two beds pushed together which was really annoying and we had to sleep on just the one, the room stank of paint, bath leaked onto the bathroom floor, you could only get really hot or really cold water from the sink tap, dusty and lacks attention to detail. Not worth it for the price

Lovely building and great location.

Service at breakfast was awful because I had my dog we were placed in a separate room quiet a distance from the main building. Trying to get ur buffet style breakfast back to the room we were placed in was a nightmare considering the amount the breakfast cost £24 each should of been waitress service.

Central to the town

Pay parking Breakfast service appalling Uncomfortable

Location

Facilities-spa was closed Restaurant was cold and food disappointing