Nothing really

Room was tired, furniture was badly damaged, bed was not comfortable and the lifts were out of order.

Stayed here many times previously so very familiar with the hotel

Was very saddened to see the hotel has dramatically fallen in standards since the take over by Muthu hotels. Lifts not working, staff apathy, dining room closed, awful and expensive food, pool closed. It feels like it's on a slow death to closure . Please please Muthu Hotels invest in the place and halt it's demise. I, and friends, have been using the hotel for almost 20 years of motorcycle trips to Scotland and have enjoyed every stay except this last one.

Staff were helpful - but did not seem to be well trained (barman was not aware of where he might find a beer glass)

Access to the pool and gym was a key feature in booking this hotel. It was then frustrating to learn on arrival that both are only open from 9am to 5pm - which is of no use for a business traveller. The hotel is clearly going through refurbishment. I am sure it will be nice when the refurb is completed, but plan to stay away until then

Out of the 4 rooms booked 3 were lovely.

Out of the 4 rooms booked 1 was not exceptable, The fan in the room was broken, the drawer unit was broken and had tape round it, the bath was stained, the room door looked like it had been broken open and not safe and the bottle of water provided was already opened!!

Good location and easy to get to with lots of parking

No one in reception when we arrived and no bell to get anyone’s attention. Had to go into bar to look for staff. Had booked a triple but they only had us booked in for a double. There were enough beds for three in the room but very cramped for space . Windows didn’t open. Kettle smelt as though overheating. Breakfast was over cooked and ‘crispy’ under the hot lamps. No attention from any staff during breakfast. No milk left for cereal and poor choice. Tea/ coffee had been sitting in hot urns for a long time and very strong.Very few plugs in room. Renovation work started early on a Saturday morning. No lifts for guests due to renovation work .

331 decent room and quiter at rear of hotel

Key card often didnt work

very little!!! very tired. renovations due to start this week so 3 floors closed off.

they didn’t tell us about the lack of rooms - we booked 2 but only one was available on arrival! no email beforehand to give us options to look elsewhere. fortunately a twin room was found vs the double offered initially.

Location, low price, comfy bed

Avoid room 306, noise from pool pump all night, key card didnt work every evening and hallway was swamped with drains burst. No offer of a room change.

Location perfect as always

Pool closed for renovations (not a critisism) but 1st room wasnt what i paid for bath not in best condition and dated etc but the staff was more than happy to move me to a better room...so all though its something i didnt like i would like to point out that the lady helped alot

Staff were what you expected courteous and polite, room was OK for the money.

Breakfast was cold, had to ask for it to be warmed up. The gardens and areas outside could do with weeds shifting. There was an underlying smell that I couldn't trace, down in reception.

We still waiting for full refund we didn’t like any bit of experience

Bar has a good selection location for airport brilliant Brilliant room with a large comtable bed

The bath was disgusting Breakfast could be better with decaffeinated heable tea bags Lamp in room wasn't working

Nice hotel, we were in a renovated room, which was very nice. Evening meal was nice and breakfast was excellent. Lovely walks and views from the hotel.

Menu the same on both nights.

Room was amazing standard and very clean even with hotel renovations ongoing there was no disruptions

Unorganised breakfast ordering

Mattress on bed

Everything

Nothing

Rundown needs major improvement in all areas. Especially decor - grubby. Dated throughout.

Bar staff one in particular very rude

Location nice staff

ColdWait for dinner breakfast cold as well as tea and coffee