property was nice

Robbed in room - Thieves!!! Staff went through all about bags and stole $200 in cash and a Credit card charging $2600 with a hour of the theft. Front Manager (Rosy) did nothing to help us .. filed official report and security when through all our bags. security found employee from room access log .. but said they ask him and said he didn't do it . Ask if they searched his locker they didn't .. Aslo found out that 2 other guest rooms were robbed that week and Management and security did nothing . Being a long time Marriott reward member surprised that they are affiliated with just a poor organization that cares so little for guest safety.

All good

All good 👍

It was great for Grandkids with lots of activities

Trying to get in a la carte restaurants was a ridiculous system or no system

the staff was very helpful especially our Butler Edwin. the private poolside cabana was good and the beach day beds.

the check in process was horrible and we had the Diamond Club upgrade. when we first checked into our room we saw a cockroach and it took them about 2-3 days to clean our room.

The staff was amazing and its a beautiful resort

Some of the quality of the food.

where do I start? i literally enjoyed everything about the Royalton.

i loved the property, but part of me wish it was adult only lol. the ride from downtown isn’t too bad, but if you want to be closer to that area, the Royalton is a little bit out the way.

There were various food and restaurant options, plenty of things to do, gorgeous pools, great entertainment, they junior luxury suite was so spacious and we loved the double rain shower and open tub as well. We also really loved the spa massage and would totally get the spa week package if we visit again. What made our whole trip worthwhile though was the exceptional staff. Everyone was incredibly friendly, always greeted us kindly with a smile, made us feel welcome, and were very accommodating.

The quality of the food could be improved. Although it is a 5-star resort, the food was always a hit or miss. Over a day or two, we started understanding what was worth to get from the buffet and what wasn’t. The options at the various restaurants were equally a hit or miss in terms of quality and taste. Also, majority of the drinks (alcoholic and non-alcoholic? were watered down, even before they ‘melted in the heat with the ice’. Even the juices, i.e., orange juice from the bar or restaurants/buffet were watered down. Especially the alcoholic drinks, which just tasted like sweet slushy ice with a hint of liquor.

many food choices -Clean and location of beach

no benches for walking from one end the beach to the main Lobby area -Elderly need to rest and disabled persons

the beach, the food, the night show and the pools are perfect.

The property is beautiful and the staff is super friendly

The elevator in one of the buildings were out, not a lot of options for rooms service.

This is a really nice hotel, with most of the facilities you'd expect. It's smart and clean. Friendly staff. The sun shines, the beach is clean, white sand and the sea is crystal clear. There's a gentle breeze from the sea and you can relax in comfort or engage on some of the organised activities. We took an excursion to Starfish island and it was paradise.

The staff are very friendly, but service is haphazard. Daytime is great and with a small tip here and there (a couple of $), you'll get some extra help to reserve sunbeds for your family in a good position, either on the beach or poolside. The evenings are frustrating as it's not possible to book a restaurant (except the Japanese) unless you're in the Diamond club. It means waiting in line to book at the restaurant reception on the evening and waiting until a slot is available. That's a lot of queuing and waiting when you should be holidaying. The other option is the main buffet, which is fine but a bit frenzied. The lack of spoons became one of the funny things we didn't understand. Despite the wide availability of cereals, soups, puddings, ice cream etc., there were no spoons unless you asked for one. I ended up just using a fork to eat fruit and yoghurt. When you do get a table, the service is patchy. Don't get me wrong; the staff are mainly cheerful and lovely (except the grumpy coffee shop), but the attention to detail is lacking. You'll compete for attention, service will be slow and not everything you order will arrive when it should (or at all). E.g., with main courses, your dish may arrive and sides turn up later. An order of more than there drinks may be mixed up and one or more may not arrive, necessitating another wait while they get you what you wanted. The rooms are nice and clean, quite well laid out and serviced every day. As we were with other families, we could compare what we had in each room and noticed some differences. We had a coffee machine in our room that came with no coffee and only one cup, until day 5. One of our friends had a pair of slippers but no dressing gowns. They did have snacks replenished each day in their room, which we didn't. Check in/ check out is overly bureaucratic and takes ages.

food

2 staff members. 1 from the desk and 1 from a bar

poor comunication,i had to ask so many times for things needed in the room, not always were attended, not good staff treatment they were antipahic almost all that attended me, the food was awful

it was terrible. no water first day all day . we went for my friend’s wedding so they room wedding. after no electricity. AND WHOLE MY FAMILY AND FRIENDS GOT SICK

nothing. to eat you have to walk 1 ml if u order transportation it takes forever. so we walk from room to main lobby with our luggages

The beach, pools, and common areas are fantastic, always clean and not overcrowded. The lazy river was tons of fun with its in-pool bar. The buffet food is ok, the restaurants were really good. The staff is extremely professional and excellent, one of their best assets is definitely the staff, we got a free room upgrade to one with private pool area and it was amazing, would get the suite with the pool if I ever return.

The room had a slight funky smell when we first got in and there was no explanation at checkin, had to figure things out on my own by asking staff and other visitors. additionally I ordered to have a birthday sign put up but it never was, not a big issue though since we managed to celebrate at the restaurant.