room was really good, happy with size and space facilities were excellent

alot went wrong, first they didnt have our booking, then we had to pay for another room, then they found our booking with our persistence that we had booked a room, we then got charge an extra $60. when we booked breakfast was included, at time of check in it was confirmed that breakfast was included, on check out we had to pay for breakfast, they could not give a breakdown of what we had for breakfast or room service, very poor, lack of staff concern

Location Artwork , decor

Staff were not helpful or friendly Most days room not cleaned - when it was , they made bed only . Room was not cleaned

Location, food options, facilities

When showering the the water went all over the bathroom floor even with the door shut and as there was no drain for it go down outside the shower we had to try and mop up the water

Nice clean room, and nicely sized as well. All facilities were well taken care of and great location :)

Had a beautiful relaxing bath

The space and location

Location was good for the theatres but 15 minutes from most of the restaurants I visited.

Room was good but too dark. Smaller room was very small and just felt a little dated. Not many good food options near the hotel. For a similar price, the Intercontinental was better value and service

The front desk, concierge and on call /after hours maintenance staff were really helpful. My Air conditioning unit was faulty - pumping out freezing cold air, I was given extra blankets but when I asked management for some sort of refund or acknowledgement of the poor quality experience with room- nothing was offered.

I arrived into wellington in the evening. I was in Wellington for a very important meeting/presentation the following morning. On arrival to my room the air conditioning unit was blasting freezing cold air out. The room was really cold. I tried to adjust the fan and temp but the air con unit was faulty. The maintenance on call came to assist as best she could but there was some lock on the system that could not be fixed by the oncall. I asked for a room change but was informed that the hotel was at full capacity. The staff were really helpful but the situation and proposed solution was below standard. I hardly slept due to the cold air and fan blowing on my head all night. I was offered extra blankets that night but did not sleep well at all. If I come to stay at a hotel and pay money for a comfortable nights sleep, this is not the sort of issue you should have to deal with. The next day the usual maintenance person was able to fix the issue, needless to say I was really not in the best shape for my meeting. I have found that my stays at this hotel over the past 2 years have been a bit hit and miss. (tired dated decor in apartment wing and minimal items for tea or coffee) I am reasonable and understand the options to address this issue on the night were limited but what most disappointed me was the lack of recognition of this imposition from the manager whom I spoke with about this. I had expected some sort of refund or something to reflect the lack of quality this room offered on the first night. To date I have not heard back from the hotel. I had left several messages prior to departure.

Location. Efficient valet parking. Very lovely staff.

This is the 3rd time we stayed in 10 days (see previous posts) as we have been attending the NZ Comedy Festival. Previously, we wondered why similar rooms (2nd and 4th floors) had vastly different prices on this day of the week. This time, we had no doubt why this room (3rd floor) was cheaper. We could hear every word the people next door said. It was impossible to shower without flooding the bathroom.

breakfast

beautiful rooms. feel like you are staying in a work of art. large comfortable bed. close to everything we needed.

wanted to stay longer!

love the art everywhere. reception staff was really friendly and helpful.

the app to order room service didn’t work. and when we called to book breakfast for the next morning it wasn’t delivered.

The size of the executive suite is quite big but the kitchen cabinet is bit old and the fridge is quite noisy during the night time which shall consider replacement.

The stuff named Ally worked around 4/5pm on Thursday 16 March was really mean and rude. I’ve been told by another colleague upon check in about 4pm to wait for between 15-30mins for room cleaning due to late booking the same day. I checked again with this receptionist named Ally around 4:30pm and she told me to be patient and the room shall be ready soon which normally it takes about 20mins to clean a room. She didn’t update anything by noticing me waiting at the sofa area, then I checked the third time around 5:15pm when it’s been almost an hour and half since I first tried to check in at QT Wellington. Ally keeps telling me to be patient and repeating the room takes about 20mins to clean. I’ve told her this makes no sense for a house keep to do a room for 1.5hrs and she sounds like I don’t understand my late booking take longer time to wait. I’ve tried to ask her full name but she refused to give her last name, I’ve told her I will file a proper complaint about her attitude. One of her colleagues seems like concierge whom tried to offer a free drink. During that time, Ally sounded very tough cold tone said “the room just been released then I can check you in. Do you want to check in now?” I’m like the reason I’ve been very unpleasant is all about this delayed check in. She was there all the time and should know that’s all I need is to check in to my room. This is so not acceptable for a QT standard and this person definitely needs a proper training to understand how to serve a customer and handle customer complaints or issue instead of being mean and rude to customers. Very disappointed about QT!!! Hope someone from front office department can look into this and resolve this for anyone else might suffer the same from this receptionist!!!

great location. love the decor and character - not bland.

overpriced, poor service and terrible breakfast. staff seemed over-worked and under-trained (and occasionally just surly). It was a very busy weekend though.

the location was great the common areas were nice loved the art collection

The room we paid a premium for was very old and tired, it had been cheeply dressed up with large mirrors everywhere it was all just a bit trashy.

Everything was clean and tidy. Modern facilities and easy access to local bars, restaurants and attractions.

QT had an app as their information guide. I really like the initiative; however, I would have preferred a hard copy on the bedside table - with menus, room service instructions, etc.

Excellent bed... Frontdesk manager Liz was very helpful . Eclectic art.

Lack of staff in bar on main floor

The staff, the public areas of artworks.

The first room was so small and had asked for a disabled room, 4 days booked in a room where bags were to be on the floor, no. 2nd room was bigger but no where to put bags , no chairs to sit on except wire chair at desk, but soft and rolled into middle. main areas of hotel aircon was up so high, very warm. Heard many customers complain on how dirty their rooms were and demanding changes or room being deep cleaned, poor staff.

Comfort ,cleanliness ,artwork. Ease of travel around the city.

Previous stay I had a lovely bathroom with a nice bath which made such a difference after a long journey . Not so this time. Small bathroom and no bath.

great staff

We were congratulating ourselves on getting on the right road after coming off the ferry, but we then drove straight past the hotel. It's a big grey building - get in the righthand lane and look for the hippo! The entrance for cars isn't hugely obvious. Anyway, once round the block was all it took. We dropped the car at the hotel for the valet parking. Rather than wait for our room to be ready, we went straight over the road to the museum. For us, that made it the perfect location. The room itself was lovely: good value too.