Location, great staff and super clean

Clean and functional with really helpful friendly staff. Great shower!

The bed wasn’t the most uncomfortable and it was a little bit expensive.

staff were very polite and helpful.

basement room with no windows, bedroom fan was on all night, green light in the room light fitting was on constantly and was really bright. Draught beer pumps weren't working.

Very cosy + clean room. Nice soft clean carpet , the lounge , very good bathroom , good TV , full shade curtains so one could sleep without outside light , close to the park .

10 am check out time for such a nice hotel is a bit Scrooge . Because of the cold nights the heating should have been on just for a couple of hours at night.

The location for me is excellent. Buses and underground close by gets you into central London quickly. Plenty of walks parks , primrose hill and regents park a short Walk from hotel.

I was happy with everything.

Nothing.

Regardless of the refurbishment the standard is terrible, the falsely advertised car park was closed come Friday yet when arriving Monday the were fine with “put it where you can fit it” then it becomes an issue, only reason I booked this hotel is for the car park facilitates for it to be my problem to find a different car park locally and having a tall van this becomes and issue with London. Following up from this, after multiple complaints I’ve had no hot water from the moment I’ve arrived and for nothing to be done about this. Finally I know a common issue with key cards being near a phone is an issue however knowing this I’m strict in keeping completely away from my phone with doing this I’ve still had to get a new key card every time I exit my room, be it to do a full day at work or pop to the shop it made no odds but have to get a new one each time which I’ve found ridiculous. For every issue I’ve had, there’s been no solution, which being here for work purposes I’ve put up with it, but I’d be mortified if this was holiday with my family. Truly poor establishment.

Noooooooo

The staff were helpful and diligent I arrived early, tired and itching to put my bags down, have a bath and relax... I could see that they were moving guests around so that I could have a room ready and able for an early check-in ...that's customer service at its best. I am also totally in love with pet friendly policy as it is as it say pet friendly and every person that I came across that worked there at some position or another made the effort to stroke my dog which put her at some ease in a different environment that she was used to for that I give top marks.

It is not exactly a dislike... more a disappointment... I wanted to extend my stay a couple of extra night but only managed three I had chosen the wrong extended weekend... they were fully booked for upto 4 wks...which I suppose is a good thing but a let down for myself.