The hotel is very comfortable, very big room, with separated toilets, shower and sink. The bed is huge and very comfortable. The breakfast was very good, with a lot of options.

The SPA is a bit small, and the reservation thing is a little annoying. Also, the towel rack on our room did not work. The closet space is so small for the room size.

Breakfast was great. Serving and Hotel staff were top notch.

1st room was just above the outdoor patio and the noise level was far too high, especially if you go to bed early. Fortunately, the staff quickly responded and moved us to a quite room. Unfortunately, that room had hot water problems requiring 3 visits from the maintenance staff. I would have rated the hotel much lower, but the staff (especially Sara and Juan) were superb, giving our issues top attention and concern. On check out they offered compensation, which we accepted.

Beautiful Hotel, so many facilities

staff super friendly great sized room good spa

room was super-noisy from traffic all day and all night!

beautiful hotel in great location, stunning rooms

hot water in bathroom takes more than 5 minutes to come in shower or wash basin after opening the taps. despite double glazing quite boosting from the street at night and earthly morning.

Absolutely fabulous location and great customer service.

stunning hotel, very friendly and helpful staff

great location. well redesigned.

room 44 while stunning due to its tower position has steps down to the bathroom. not great at night.

Absolutely amazing central location, super close to main arteries for shopping, walking distance all sorts of tapas bars - alhambra area is further away (25mns walk, and steep)

nothing - staff absolutely great, friendly and attentive

sea view priceless worth

none

the building, helpful staff staff

could not open the window

The room was very nice and the staff were very friendly and helpful but sometimes a little serious. The location was perfect. It was well within walking distance of everything we wanted to see they were very helpful in pre-booking restaurants and flamenco for us which made a great difference.

The Xmas Eve meal was, unfortunately, a disappointment. On paper it looked interesting but it was not to our taste. The atmosphere was nothing special. We appreciate the effort that was put in but the food was just not to the standard we had hoped and we didn't feel it was a 'special' evening. It was quite expensive at 95 Euros each.

The hotel is a wonderful building that has been beautifully renovated. All personnel are friendly and helpful and we enjoyed eating both lunch and dinner in the restaurant in addition to a pleasant breakfast.

We had use their valet service for parking. Our luggage had been stored while we went sightseeing after checkout. I wanted our luggage so I could add a personal item to the luggage. We also had a bag with liquid refreshments which we would’ve preferred to carry to the car ourselves but were not given our luggage in advance. Their valet took everything out and loaded it. Sadly, when we got to our destination, one of the bottles had broken and had spilled everywhere. That could only have happened if the valet had not handled the bag with care. What a mess!

It was comfortable and the room was ok. The staff were friendly and helpful.

The hotel had the facade of a 5 star hotel but I don’t think it was more than a 4 star for quality. on arrival you are not met at the door and have to carry luggage up a number of steps to the reception. the room was large but had a very small amount of space to hang clothes with no hooks anywhere. The breakfast was quite basic and again definitely not 5 star. Fried eggs were swimming in oil!

location

it’s not stroller friendly. we had to carry our stroller in our hands since there were stairs to our room