Great food and comfortable room but noisy due to high street traffic

Noise levels from the street and access from the car park. My husband has a stiff leg and found the teams down the steps a hit difficult

Comfortable bed and well appointed room. Friendly staff.

No face cloths in bathroom. Also no shower cap, bath robes or individual soaps.

very clean and food was excellent

warm friendly and comfortable

bit of a drag to get luggage from the car park

apartment was so nice , bathroom n shower room was good , bed mattress was just perfect

I think is was nice

the staff are incredibly hard working and make you feel very welcome

tripping over a door stop and badly bruising/ breaking my 2 small toes.

always brilliant. comfortable bed, lovely shower room, locally produced toiletries, best bacon for breakfast. in centre of town with parking. Room was next to main road but was lovely and quiet. Historical Georgian building- stunning. excellent staff.

having to leave.

Very nice rooms. Parking welcome.

Playing the loud 80's soft rock in the restaurant was baffling! The Darkness guitar riffs were drowning out any chance of conversation. We rushed our meal and left ASAP.

All the meals were excellent and a good portion. The staff were very kind and friendly.

Would have liked more comfy chairs in our room.

The property obviously has an ongoing issue which needs addressing . The stench of sewage permeated the hotel and rooms. on the Tuesday I had to escape my room as the stench was so bad that I needed fresh air only to return to be told that I couldn’t enter as the hotel was closed! I explained that I was staying at the property and was told I was able to retire to my room, the room I had just escaped from which was engulfed in the aroma of sewage ! I am also a disabled person there was no lift and I had to struggle with my suitcase on arrival and departure on both occasions. I shan’t return the problem here seriously needs addressing and I would like a refund!

Beautiful rooms, lovely breakfast and staff went above and beyond throughout.

Nothing

the ambience of this hotel has the perfect balance of understated elegance. A blend of character, provenance with modern and comfortable touches. I loved everything about this stay. the staff were exceptional. the bar man at front of house ( who had given such a warm friendly welcome when we had stopped for coffee and snack that we booked a few weeks later). the chef produces plentiful and exceptional food. the bar and restaurant are great rooms for dining but our room was exceptional. I can’t thank the team enough.

there was nothing that I could find fault with, from the easy and plentiful parking, quirky layout, approachable staff, well appointed rooms.

Stayed here before. It's getting tired now and lost its vavavoom. Noisey at night overpriced for what you get.

The room was modernized but maintained the old charm of the hotel. Breakfast in the morning was very good. We had dinner on our last night and the food was excellent. We would definitely stay in the hotel again.

Getting from the car park and into the rooms was a little difficult, having to go down flights of stairs and then up flights of stairs. The threshold of the door needs to be modified to eliminate the light from the hall in the room.