Friendly staff Clean rooms and hotel reception

El personal es excelente el señor que te recibe un placer, John nos asesoro en todo momento igual que la recepcionista. Un hotel grande pero muy familiar y comodo.

Great location 5 minute walk from Royal Albert merseyside restaurants and 10 min walk from shopping center and town center, in quieter area with two bars/restarants by the water. Club Room provided happy hour 5-7, food ok but not great.

Bed was a little soft. Room very warm.

Convenient and beautiful location. Lovely staff. Great breakfast. Nice and clean.

Parking is expensive and should be free for guests, not just substituted.

Snídaně dobrá, ale v prostorách kde byla podávána byla zima

Malé postele, chybějící nebo nefunkční odvětrání koupelny, nefungující USB zásuvky na pokoji u postele. Noční stolek jen na jedné straně postele, na pokoji nebyl minibar ani lednička, bazén pro děti jen do 19:00 bezu informace předem

Everything about the hotel was excellent.

I booked through Booking.com and wasn`t able to pre book breakfast, which I wanted to do, As a result I had to book breakfast on arrival.

Frühstück war OK. Personal in Sachen House Keeping super. Das Hotel war mal bestimmt richtig gut, kommt in die Jahre, aber OK. Die Lage ist Super!

Wenn man weiss, dass Liverpool FC spielt, sollte man mehr Personal an die Bar stellen, vor allem, wenn man Liverpool FC Hospitality ist. Man muss auch mit der Rückkehr der Fans rechnen.

Everything!

Parking charge a little high

Location was lovely. Perfect for a few nights into the city. With a single exception, the staff was excellent and the stay was fairly pleasant.

The air conditioner in the room had only one setting - the sun. And because the windows were locked, it was quite clammy. Not a major complaint but a fun breaker regardless. Similarly, the steam room was out of order, on all of the days during our stay. On the last day just before leaving my partner was a bit unwell, we rang the reception to see if we could extend our stay by an extra night, she immediately and without checking have answered saying they were all booked out, and hung up as soon as possible. A bit weird considering we were able to see rooms available on booking com and other partner sites, which left us feeling a bit unwelcome . When we got down to check out, the receptionist was on the phone clearly chatting with a friend, so no surprise there about the quality of service. Over all the stay would've been easily 8/10, even considering the air conditioning issues. However due to the receptionist's behaviour I feel like we probably won't be coming back anytime soon.

Very lucky we got a room with a view over the river excellent

Couldn’t find anything to complain about

Staff were super friendly. We had a king room, was so clean and great view. We had club lounge access which is definitely worth doing.

Nothing

Clean room. Comfy bed. Excellent swimming pool, sauna and steam room. Very friendly and helpful staff.

Nothing. All to my liking.

De bedden waren comfortabel

Het zwembad was niet zo netjes en veel regeltjes niet zo leuk voor kinderen

Very well situated by the waterfront, clean, friendly and comfortable. The breakfast was excellent.

Online it says there are massages and beauty treatments available but they no longer do them.

Breakfast was great. Some of the staff were really rude and put us off going back in to the car for the rest of our stay! Our bedroom was like a furnace and had to tell 3 different people plus an ignored email before we were given a fan. And all the tiles in the bath room eye level and above were covered in mould.

Bathroom could have been cleaner. Didn’t say happy birthday or make a reference to it not even on the welcome to hotel note they leave in your room despite being informed that was the reason for staying. Personally I’d move the rude staff so they were not front of house on the bar!

Location superb 👌 All the staff were all so friendly and helpful 🫶 Breakfast buffet was delicious 😋 Bedroom was great, really clean, a good size, and really comfortable 😀

My only little quip is that the bedroom window didn't open, even a little to let fresh air in.

Room was like a Premier Inn family room really. It was decent enough. Brekkie was ok, veggie sausage was rank

Nothing really

Good location. Car park on site.

More menu choice in restaurant would be good.

The so area

N/A

Great check in - friendly receptionist bar area nice car park on site Organised a taxi for us as required

Heating/air conditioning loud

Brekky was amazing 🤩

Pool area wasn’t that clean

Location and access to pool , also very clean

Very stuffy rooms as windows do not open so no fresh air.

Great comfy bed. Good bathroom with a bath. Brilliant breakfast. Good pool/gym.

No twin rooms/twin room us basically a double bed. So in order to not share a bed with my adult daughter I had to book a family room which was 2 double beds and cost a crazy amount

1. На ресепшені дівчина Юля була дуже уважною, у всьому намагалася допомогти і відповідала на всі наші запитання, говорила українською і російскою мовами. 2. Обслуговування у барі. Уважний та люб'язний персонал. 3. Розташування готелю прекрасне.

1. У моїй кімнаті перші два дні не працювало опалення. Я щодня звертався на ресепшин із цим питанням, але мені казали "Вибачте, але на жаль це питання ми вирішити не можемо, готель переповнений". Я сплатив заздалегідь всю суму за проживання через систему https://booking.com/ і розраховував на те, що сервіс готелю буде відповідати заявленим 4-м зіркам, але це виявилося не так і моїй родині довелося спати перші дві ночі у вуличних куртках шапках (фото додаю). Я був із дружиною та двома дітьми і мені навіть не надали ні обігрівача ні іншої допомоги. Я написав письмову скаргу в booking.com та готелю з вимогою надати мені інший, теплий номер і повернути гроші за проживання тих ночей, які були жахливі. Я також попросив контакт головного менеджера готелю або його власника, тому що ніхто не міг вирішити моє питання. Я також попросив надати мені контакти контролюючих організацій та організацій захисту прав споживача Великобританії щоб написати скаргу на готель. На наступний день (третій день проживання) ресепшн запропонував мені інший номер і пообіцяв повернути 50 відсотків вартості проживання за ті жахливі ночі. Я Виселився з родиною 5 грудня 2023 року але до сих пір не отримав жодної коспенсації. 2. Постійно в коридорі готелю на підлозі стояв брудний посуд з їжею і стакани, що навіть іноді треба було їх обходити, щоб пройти до свого номеру. 3. В СПА не дуже чисто. Присутня пліснява і бруд. Також СПА працює не тільки для мешканців готелю, а відкритий для інших відвідувачів, тому там багато людей. 4. Ванна кімната в готелі була з тріснутою плиткою на підлозі. Особливо здивував душ, що був у вигляді маленької лійчки під яку треба було підлізти, щоб помитись. Люди з великими габаритами і середньої комплекції будуть відчувати себе дуже не зручно у процесі прийняття душу, якщо взагалі зможуть це зробити. 5. Ми виселялись 5.12.2023 року о 6.30 ранку, взяли сніданок з собою, фрукти були пропавшими, скисли.

Location was great and the reception team including the door men where exceptional day and night.. always smiling and helpful

Nothing

We enjoyed a lovely evening meal with a bottle of wine which was excellent value! Breakfast was also exceptional with a fantastic choice croissants fruit and full English fruit juice and coffee In both cases staff very polite and helpful!

Nothing!!!

We went here for a Christmas party night, booked a few rooms too. We had a great time, the staff were friendly and helpful, they looked after us so well and really made the stay and the party fun for everyone.

You know what you’re getting with Crowne Plaza, it’s great value and a great end product, it never fails to deliver, especially for business travel.

In the last 3 visit to the Hotel we’ve had a bad experience mainly the beds were very uncomfortable we had to change 3 rooms to get a decent bed. I don’t think I will be visiting crown any more also went for breay@9:30am and they said there out of most of the food which was unexceptable

Parking

The hotel was beautiful. The room was perfect. Staff were amazing.

I was supposed to be charged £36 for the car park but £360 was charged instead. This is no slur on the hotel as the mistake was rectified straight away and the staff were very apologetic. It’s not a dislike, merely a statement of fact. A complimentary breakfast was given as an apology, which was very thoughtful.

All round a very good end to end experience

Great location.

Road noise (room at front of hotel) was annoying, for the price I would have expected much better sound insulation.