Clean and comfortable

Unable to have a swim before 10 am

Great location, very peaceful surroundings. Staff friendly and helpful

Shower cubicle was a bit small

The hotel is situated in a fantastic location. it looks like a lovely traditional built from the outside, however, dated 90s decore internally. the spa looks lovely and pleasant. Breakfast was good and recommended..

Our room was cold!! it was the end of the corridor room with two walls to the outside. the heating is one radiator and to save money it's not working 24/7. so the minute the radiator is off the room gets cold and quickly becomes unpleasant. the radiator works in the morning and afternoon only, not during midday and not ain the evening and night. with 2 degrees temperature outside, it was cold in the room during the night. i did inform reception and all I got was "Oh Well..". No proper WiFi ! WiFi APs (access points) are on the ceiling in the corridors and as we had the end of the corridor room, it was as far as it could get from the AP and had no cover in our room!! of course, there is nothing that reception can do about that... Access to the SPA required additional payment! we just spent £286 on two nights in this hotel and further booked £140 of treatments at the SPA, yet, to actually get access to the spa pool, we were further charged £10 per hour, per person?? the whole gimmick about this Hotel is the SPA, so why are the hotel residents charged to get access to the SPA, they could have booked a stay anywhere else for less money and arrived at the SPA as day users and paid exactly the same.. When I asked about that I was told that if i had booked with them directly, i would have been given a one-off 1 hour access to the SPA.. so there is something to know. As I had booked via Booking .com this is not a courtesy extended to me. I have been to other SPA hotels, this is the fist one that i came across as charging the residents for access ti the only pool/spa facilities available Also, it feels like everything is about money in that hotel. from booking to arrival I had 6 emails suggesting to upgrade my visit, all at my cost of course, then, at the SPA there is a cost for robe hire and towel hire.

Perfect location lovely spa

Clean good staff

Great locations

Food in the pub at hotel was very average.

It was pleasant. The garden area was lovely.

The television didn’t work in our room. A member of staff got it working in the evening but the next day it was impossible to switch on. This feels like a basic facility that should be working. It was also impossible to turn the shower on. It was attached to the bath and the converter was stiff and tap began to wobble alarmingly when lightish pressure was applied to try to turn it on. Had to use the bath which was not ideal, particularly as toiletries were placed high on the wall for shower use.

Location, garden view, comfortable bed, free parking, hydrotherapy pool.

Set 2 course menu for Sunday meal when only wanted light supper. Thought that servicing room meant no cleaning and towel change but would have expected top ups of tea tray as standard.

Location was good, free 1 hour spa access was good too. Only stayed one night so didn’t eat at the hotel/restaurant at all. Staff seemed very nice and friendly!

Wi-Fi signal awful in room 216, needed to use it for work but every time I connected it then lost connection as not strong enough, had to use mobile data instead for my work laptop due to this. Beds also not very comfy! Very hard but only stayed one night so we managed with it.