Great location.

Sorry to say -Non existent communication with ourselves and staff. Due to a wedding I tried to forewarn the hotel of our and our friends of our very late check in but it appeared that despite my 2 emails, a telephone call and talking to a young member of staff during the early suitcase drop off no one were instructed of our late arrival.Despite the door being unlocked and our cases appearing to have been left by the entrance all day we and the staff had been instructed of our late arrival After major panics a very helpful staff member in the nearby restaurant came to our rescue who eventually managed to provide us with keys.

Good room friendly staff. Food good

We had a room on the ground floor it was ideal for us as husband has health issues the staff were very friendly and helpful . We were staying as our son was getting married on the Saturday .

The choice of food we would of preferred more pub classics I’m sure food was lovely but just wasn’t for us .

Great value, spacious cottage

The area immediately outside could be spruced up a little bit

Friendly staff. Lovely drinks in the bar. Cozy and warm room.

Nothing to note.

Great location

Limited parking available on a first come first serve basis, although advertised as parking available. Very frustrating when you've just travelled for so many hours. Where breakfast is advertised, your actually given a £6 voucher towards breakfast to use in the restaurant next door. When we went for breakfast the guy politely greeted us, then said he would be with us as soon as he could as he was the only one on, 10 minutes later both us and others were still waiting to be acknowledged so we left. Television remote did not work. Outside the reception door by the side entrance across from where you go for breakfast there was fresh dog poo which people were just walking past (stepping over). No one around in the morning to hand the key back to, a young girl was on her phone in the laundry so I handed her the key. The outside drainpipe was continually dripping keeping us awake. It would of been nice to have a bottle of water in the room. Also there was some bulbs out too. £115 for the night I don't feel it was value for money and on top of that we had to pay for parking on arrival, then my husband had to return to the carpark at 8am Sunday morning to pay parking again.

Love llangollen good food 9

Welcoming staff, felt part of the community, lovely breakfast and wine bar. Clean rooms. Really nice feel to the place

Heating stuck on so rooms very hot. Some updating needed but property was clean New lock needed on courtyard house

perfect location friendly staff

perhaps a little updating needed

Lovely old building in a fabulous location

Decor was a little tiered but clean and comfortable

Lovely staff and perfect location. We both enjoyed our stay definitely be stopping again.

The room was spacious full of character and comfortable. Comfortable bed.

Breakfast was available at the restaurant next door with a voucher. The menu was good if you had the time and wanted brunch but standard cereal ,fruit and yoghurt not available. Although not over priced the price did not meet the price bookings had quoted. Parking a nightmare.

All the staff where friendly and helpful especially the two ladies Thursday night who were very kind .Giving us a bottle of water to take to our room and glasses .

Nothing.

A fabulous place to stay in the heart of Llangollen, with great food, great wine and best of all, really friendly and helpful staff.

the length of time I was staying - wish it were longer

A good variety of food available. Mine was healthy fruit nuts yoghurt and coffee. Excellent. My room was changed from top floor to first because of hip problems.

Toilet seat was broken.

Lovely room

Nothing

Food and wine was good.

I stayed in Room 3 right at the top of the property in a room which slept up to 4 people. It was very cold, and the bathroom was very small with a poor layout, and not really adequate for a family room.

Just that the bathroom needs updateing

As above

Room was fine … but couldn’t get the TV to work (not the end of the world though). A couple of glasses could have been provided.

See above .. the two members staff at breakfast worked exceptionally well but could have had more help. Our wait to give order was a touch too long.

Great location, pretty quiet and nicely decorated. Lots of tea and coffee.

Bathroom was quite small and a bit tired. Nothing really to complain about - it all worked.

Great Staff, Food both evening and breakfast, room clean with comfy bed tea n Coffee etc. TV...

Very low flow from Shower.... thats all👍

Excellent location. The food is fantastic and reasonably priced. Staff are brilliant.

Nothing