staff were friendly, beach ,pool , aqua park

..

good spacious rooms

could of been cleaner

The food was great quality and variety, staff friendly and the hotel not too big. The local alcoholic drinks included were very good. The beach is nice and the pools great. Very child-friendly and also accessible.

It needs a bit more trees. The animation team was sometimes too pushy.

The hotel is magnificent. Everything is in line as advertised. Clean & green territory. Helpful and mega friendly stuff. Delicious food, the variety is astonishing. Amazing entertainment team. Clean and sandy beach. Fully equipped gym. That is a real place to stay for a retreat, alone or in family. Especially, the room cleaning personnel is wonderful. I had a chance to have Emad as a cleaning guy. He was very friendly, helpful and always ready for any assistance. Room was always clean, arranged & comfort for staying in.

However, my staying was a bit stressed by being overcharged by the hotel reception, without any clear explanation. The reception made a mistake and charged me twice for staying, without talking to me, they tried to correct the mistake and made a refund. Fortunately, I am always checking my online banking, and could see the transactions. Even though the refund was made, the money charged, as told, “by mistake” were not fully refund. The discrepancy is about 165 euros. The reception was not helpful, as for them the deal was closed as the refund is done (no matter the refund was lower). Rashad, presented to me as a Transaction Manager, listened carefully but was not helpful neither. The only one explanation he was able to suppose was that the finally received refund was lower due to my bank commission (even though I consider it to be high as a bank commission). My point was that I would not have been charged by "this commission" if the reception had not done the mistake. The promise to find out the solution was never kept. Nobody came back to me. No apologies. Nothing. Booking.com was not assisting at all, as for them the fact to have a refund closes the case. Such a shame! My strong recommendation to the guests of the hotel is to consider twice before submitting bank card details to the hotel as the reception could do “mistakes”. And while staying and after – to check the bank online for miscellaneous & suspicious transactions connected with hotel. Besides that, as mentioned above, the hotel is a very nice place to stay in.

It was an exceptional experience. From the moment I arrived, the staff was incredibly welcoming and friendly. The hotel itself is beautiful, with a picturesque garden and lovely pool area beside the aqua Park The rooms were spacious, clean, and comfortable, with all the amenities you could need for a comfortable stay. The food at the hotel was delicious and varied, with a wide range of options to suit all tastes. I particularly enjoyed the breakfast buffet, which offered a great selection of fresh fruits, pastries, and hot dishes. The hotel's location is also fantastic. The staff was always on hand to offer suggestions and help with any queries, making my stay all the more enjoyable. Overall, I would highly recommend the hotell to anyone looking for a relaxing and enjoyable stay in Hurghada. The hotel's stunning location, excellent facilities, and friendly staff make it the perfect choice for a memorable vacation.

old noisy air condition, no sound isolation between rooms, you can hear the neighbour very much

everything

👍

This is my favorite hotel fabulous place. I have stayed at this hotel several times and always had a wonderful time

There is nothing I didn't like

excellent service and food I recommend to everyone everything was by high class

My stay was awesome. I really enjoyed my stay in the hotel very much and I would like to thank Mr. Mohammed Ali very much the front office manager assistant for his welcoming and caring also he has offered us a nice cake for our birthday. Thank you very much Mr. Mohammed and we will come back soon

Nothing

The hotel is very nice and really my stay was awesome everything is perfect especially Mr. Mohammed ali the front office manager assistant he helped us alot also he surprised us with a nice birthday I would like to thank him and thank all the staff of sunrise garden Beach . Thanks again

Nothing

My wife was the only one in the whole resort with a hijab

All of things

Christmas party was fabulous with a very long buffet has every kind of food and great taste..the show was spectacular and music and dance all night

Great place...heated pool is amazing...beach has lovely view..new night shows and live singer all night...food with lots of varieties and great taste

Everything is wonderful

Cleaning

It was excellent vacation.everytging was perfect.

I really liked the stay so much, starting from the warm welcoming by the entrance and handling our check-in quickly and softly by Mohamed at the reception. We started our stay by the snaks at Gamela restaurant and it was absolutely enjoyable especially with the smiling face of Remon. On the second day we met Mr. Khalid the guest experience manager by the lobby and he was extremely helpful and professional he arranged for us the anniversary room setup and the anniversary cake in the Mongolian restaurant, it was unforgettable dinner where we got hosted in the same restaurant by Mahmoud Yousef and Mr. Mohamed they arranged a nice table for us and made us really feel exceptional 😀 The follow up of the stay by Mr. Rashad the FO assistant manager was really appreciated and considered as a high level of professionalism.

Only the communication between the Front Office and the Housekeeping needs some improvement, I'm saying this due the background I have as FO supervisor in one of the most iconic 5* hotels in the world. Also something not related to my stay but, I noticed that some of the staff are attending the breakfast, lunch and dinner operations and that looks so tiring to finish the dinner by 10 PM and when we go to the breakfast 730 AM some crew are there.

I liked everything

nothing

AC was so weak in loppy and not well good in room Food is below expectations and not satisfying Snacks were good Staff is amazing and cheerful and cooperative Especially receptinist zeina ❤ I love her smile so much .. ❤

everything is fine

nothing

Good with a lot of varieties

Housekeeping and cleanliness should be reviewed