El edificio y sus vistas

Para ser un hotel de cinco estrellas, hubo varias cosas que no estaban a la altura: el wifi funcionaba muy mal, aún despuès de reclamar. El frigobar no funcionaba, todas las bebidas calientes! La tv era antigua y se veía muy mal. No era smart tv, algo raro en un 5 estrellas. Lo peor, la piscina. Lis bordes sucios, mugre flotando, paredes chorreteadas, pintura descascarada.

Scam scam scam. Price on booking.com was not honored on arrival. Receptionist tried to justify that foreigners should be charged a higher currency conversion and that this was standard practice - despite this not being the case at any other hotels we stayed at in the area. So many other, nicer options in El Calafate with much better customer service.

bella struttura posizionata un po’ fuori dal centro ma con una navetta gratuita ogni ora sia per andare che per tornare

la climatizzazione della camera non era gestibile. molto caldo.

Nada

Personal desatento y no responde consultas

We had a very relaxing stay in a great room with a fabulous bathroom that included a jacuzzi bath , walk in power shower an adjoining living room and fantastic views. I had an amazing massage - back and neck and the swimming pool was lovely after a day visiting the glacier and national park . The staff were all very professional and helpful.

has on-site spa services available. the lady on reception was so friendly and personable free parking good views from the restaurant overlooking the lake. recommend paying in pesos to qualify for the tourist (blue) rate, we used visa and received the blue rate automatically when doing so.

There was problems with the heating when we stayed the first night it was too hot and couldn’t be turned down / off. spa hotel but no steam room the road leading into the hotel is gravel and the car would struggle to climb up without skidding hot water wasn’t amazing

location, room.

lack of staff, late start to breakfast. cold food at breakfast. spa treatment cancelled at last minute. poor housekeeping,

This is not a 5star hotel (any more), perhaps due to the pandemic the hotel is really lacking some maintenance and has lost many of its services and ammanities. The location has nice views, but most rooms dont. The beds are good and you can control the temperature in your room. There is in indoor heated pool (37Celcius), good enough for a short dip.

The hotel is just screeming need of some good management and maintenance. Housekeeping is sloppy and forgets soaps on arrival and removed all our towels after the first day without replacing them. The room facilities are a 5/10 at best. Just a tea kettle, no tea cups or tea bags. The shower does not keep temperature and the drain is clogged (and remains so even after we asked maintenance to check it out) There are not bathropes and pool towels in the room, you need to get them at reception. The the Spa, we had one great spa massage, there is one therapist present between 15-21h, but no specials hamam etc available. the saunas are really small and feel a bit funny. The pool is in need of a new paint job many stains and a lot of lose tiles and broken lamps. the restaurant is not worth your while, the food is oke tough. but the atmosphere is not