cleaniness

no parking on site

Breakfast was ok cutlery & plates dirty

Bathroom smelt like drains , understaffed

The staff were friendly and the bed was comfortable

The room wasn’t clean, things were dusty, the shower had black stuff all over it - of which I have photos. There was paint peeling off the ceiling, the door frame to the bathroom was chipped and broken. The breakfast was absolutely awful. Truly disgusting. The hashbrowns tasted like they’d been in a freezer for far too long. The eggs and beans were lukewarm at best. The juices were so sugary they were vile. I always stay in a Hilton for work and this has by far been the worst

The breakfast was good and plentiful. Staff very helpful. Clean rooms. Comfy bed and pillows. Close to the centre. Parking close by which was £6.00 for 24 hrs. Would definitely recommend and would stay again. Great value for money. Thank you

Choice of eggs. Only scrambled eggs.

Great location in terms of transport! The metro to take you into Birmingham city is right on the doorstep. The hotel was really friendly and welcoming. It was clean and a really good breakfast!

Breakfast was a bit chaotic, it didnt appear like enough staff were asigned to cover the volume of people. But it was a good breakfast with plenty of options

The one thing I would say I didnt like was that there was no ability to open a window to let fresh air in, the window was completely sealed and the AC wasn’t powerful. If the window could be opend (with the necessary securty locks to avoid access) then I have rated higher.

Lovely inside, very clean and aesthetically pleasing. Staff very friendly and helpful.

One thing that let it down was the breakfast we had included in the price. Hardly and food left before 9am and when hot food eventually refilled it was not the best. No coffee mugs, only being brought out a mug at a time. The waffle makes did not work properly and resulted in crumbs not waffles

Location

The bed very uncomfortable

Friendly staff

So near tram stop

Very convenient right next to an tram station. Walk distance to central Birmingham. The street does not seem very safe at night, but the neighborhood seems fine. Did not have problems with noise. Helpful staff.

There could be more options of breakfast, but was ok. Little bit more attention in the cleaning area.

Perfect location for us, right in the Jewelry quarter, the staff were excellent, friendly and courteous, the room comfortable and clean, a great choice of complimentary breakfast (which is very unusual nowadays) check out time of Midday! and the price was very reasonable.

nothing

The welcoming we got from Sheena on Sunday 19th may in the morning around 10nish very helpful and polite same with the lady called Faye. Also there is a young boy who was around the breakfast area and clearing plates from the tables he was lovely and chatty and smiling. We stayed in room 005. Enjoyed our stay breakfast was amazing specially the waffle maker

There was nothing not to like everything was spot on

Staff

Facilities average, location awful

Rooms were clean and staff were friendly (especially Sheena at reception).

The hotel was good and met expectations so no negative comments!

large room and bed and bathroom

Clean and smart,lovely staff

Nothing

Good location

Clean good breakfast

Hotel clean and tidy,staff very friendly and helpful, smartly dressed, room was comfortable and a good size, definitely recommend and stay again

Nothing to add

The room was very cozy with good air conditioning that was easy to adjust for the perfect temperature level. Big comfortable bed and all the amenities were good. There was also a great breakfast buffet in the morning, which I fully enjoyed. The hotel was in a convenient location close to the city centre.

The view was not great from the room, not the best for longer stays and people who like spending longer daytime hours in the hotel. But I arrived quite late in the evening and had to leave early in the morning so it was a short stay and the view did not bother me.

Clean overnight accommodation. This what we booked and expected. That is what we got.

Survey after survey question after question about our stay

The room was really nice and clean

Breakfast finishes too early

Room was great 👍 shower lovely & big …. ed really comfy

Breakfast wasn’t brilliant .. poor choice of fruit .. no bread for toast … no cutlery

Staff were pleasant and with the breakfast included in the price it was great value for money!

Location was not brilliant and no parking facilities.

Breakfast was fantastic, room very comfortable

Bar prices were very expensive

Very comfortable room and bed. Easy quick check in. Friendly staff. Good breakfast. Great location. Later check out than usual (12 noon)

Air con not great so woke up warm and couldn't cool the room down. Hairdryer didn't work Ran out of eggs by 9.15am (breakfast finishes at 9.30)

N/A

Drugs in the room, Damaged, dangerous sofa bed, Poor customer service.

Thankyou stay was fab staff were friendly even with any issue that popped up my son loved it

A couple of issues but spoke to the staff quick, fast and friendly thankyou

Good breakfast

Rates could have been less

For the price I cannot argue. It was a comfortable stay and I have no complaints. Located right by St Pauls tram stop, and a stones throw away from St Pauls Cathedral where you can find nice bars and restaurants, all made it a delightful stay. We did not intend to stay in the hotel much so we wanted to find somewhere cheap and clean. The Hampton was exactly that. The time we did spend in the hotel, we enjoyed and felt comfortable

Everything was great, if I had to find a fault - there wasnt a great variety of pastries at breakfast, but there was plenty of other stuff to choose from which made up for it (cooked meats, eggs, and hashbrowns, fruits, and even waffles).

Everything

Nothing

Unsafe car parking nearby, breakfast was horrendous on each of the 3 days we were there, quality of food was awful, they were obviously not geared up to provide breakfast when busy and never had sufficient available.

The hotel is always clean and the staff are always helpful and the room is comfortable and read