Breakfast was great. The pool was pretty. The view from the room was nice. Alpacas were fun to take pictures with.

The drinks we had weren't great. The hotel is a little deep in the road so having your own vehicle is necessary.

A good buffet was provided

Very little not to like, there were a few little niggles but overall good to very good.

birds roam around and leave their traces around the dining area and on the room balcony.

lovely premises with very helpful English speaking staff!

the pool could be cleaner especially the pool side chairs.

beautiful concept and design. super comfortable bed and pillows. very good blackout curtains. polite staff who gave quick service when asked. lovely breakfast spread. beautiful surroundings and beautiful views

before we arrived I had a lot of questions about how to arrive, whether I’d need to hire a car and these were not answered (although I sent 4 chaser emails) until I’d called the hotel and made a fuss. the showers in the bedrooms and the chairs in the dining room were quite grubby and need renovation or at least a very good cleaning. we were there for New Year’s Eve and the hotel closed all facilities and expected us to attend a themed costume party at an expensive price which did not include drinks. We were not keen to be at a party on new year’s Eve (been there, done that and we wanted something different and quieter) and had to end up getting some food from room service and staying in our room, overwhelmed by the party music. whilst I can understand that the hotel had to have a party, there should have been another option for guests apart from staying in their rooms. having said that we had a fun evening between us. I didn’t see them but my adult children went to see the animals and said that the enclosures were very small.

Location, rooms

lack of staff, room ready at 5 p.m. (!), poor service in general

wonderful staff

food is so-so

with natural

natural

Very nice view. Generous garden.

Pool not well cleaned, a lot of leaves. Hardly any shadow at the pool.

Nice mountain view and lovely pool.