When the kitchen and restaurant closed for holiday.

Staying for 9 days and no room service, fresh towels etc. EVER

Location

Too small rooms an broken toilet seat no spear Toilet tissues nobody their to ans you no body was their at check in or checkout no worth of wat we paid for

The staff was welcoming although there was a language barrier at first, they even allowed us to order dinner (obviously not for free haha) in the residence/hotel restaurant. Although my travel companion hated the pizza, it was OK (6/10) to me but it was very expensive seen that the place is located in the countryside, around12 km from Luzern. The building has been just refurbished and it is definitely tangible as a characteristic

The price was way too expensive, especially as the photos show you a sort of flat when we have been given for the price we paid, 130 francs. The room was very tiny, the double bed was a sort of futon, with a very low hanging bed frame almost on the floor rather than having a half metre distance between the floor and the bed. The food we ordered was basic but very expensive but we could not go anywhere else as the place is in the middle of nowhere. A glass shattered in the middle of the night seen how short (10 cm) the window sill is where I left the glass for a second, I could have seriously hurt myself and my travel companion. No breakfast was included for the price but a mediocre chain bakery is there.

It is located outside Lucern in a quietand nice village and very convinient, only if you have a car. Suer market just next to the room. Room for two persons is big and bed and pillows were very convinient.

The room was not very clean, ( they should use anti calc products, cause showers doors were extremely dump ). The room had a smell of smoke.

Location nearby Luzern Price Easy check in/checkout (in case of payment in advance)

Lot of dust on the floor and hair from previous guests Not well equiped kitchen in the studio apartment At the noisy/busy street

the price in comparison with other locations in the Luzern area

No one to be seen. Keys after a phone call with someone who spoke barely English. Kitchen poorly equiped. Room at sub terrain level. Lots of flies. Bad Wifi connection.

It was very close to the city and had free parking.

It was very dirty in the bathroom. Hair everywhere. It was also very loud and hot in the room. But that was due to the location and the weather.

Quality of room

Nothing

Nothing

Very rude and unprofessional property. Denied our fully paid booking on arrival. Threatened to call police if we don't leave right away and Locked their doors, when we were trying to get alternative booking and asked us to wait outside. And all this when we were travelling with 2 young kids and had reached after travelling for the whole day. Shameful act. Unreliable and insensitive owners. We had booked this property 4 months in advance and they even confirmed the booking when we checked 15 days before. They simply gave our booking to someone else at a higher price. Such greedy people. Please stay away and stay safe.

Room was cleaned and location was easily accessible with public transport. Had a bus stop in front of the property. There was a small terrace as well to had dinner or drink while enjoying the sunset.

No staff. No reception, though they mention a 24hr reception. Called one of the property number but the guy couldn't understand English.

One of the positives was the hotel's location, situated opposite a charming church. On a Sunday, I had the opportunity to witness a procession of people heading to the church, which added a cultural touch to my stay. Additionally, the hotel managed to maintain a peaceful ambiance, with minimal noise disturbance from other guests, allowing for a relatively tranquil environment.

There were a couple of aspects that left me less satisfied. The first issue was the absence of floor drainage in the bathroom. This posed an inconvenience as any water spilled during face washing or other activities would accumulate on the floor, creating an uncomfortable and potentially hazardous situation. It would have been more convenient to have proper floor drainage to avoid such concerns. Another drawback was the slow drainage in the shower. It took a considerable amount of time for the water to fully drain, which led to an accumulation of water in the shower area. This extended waiting time was somewhat inconvenient and diminished the overall experience of using the facilities.

Great rooms and a bar and restaurant below and the food was excellent

nothing

1.room was in basement which was not mentioned on booking. 2.inside of dishwasher was not clean and partly rotten.. 3 after shower, you will have the bathroom floor full of water 4.a fly kept bothering all day.

Good accommodation

Bad restaurant

Customer service and care

The location was good and few minutes drive from the Lucerne attraction spots. - free parking onsite - the host was friendly - you have the basic stuff in the room - decent size room with attached bathroom - clean However you need to take your own shampoo, body wash, tooth paste. its a self checkin room, so you would need to take the keys from the key box. The keys are named in German so if the hosts sends a message with the key name and be careful because bookings.com will translate this into English and you may have confusions, so better to read the original versions. overall value for money!

Nothing as such.

Lovely host, simple and clean.

hygiene and most necessary utensils were available

there is nothing to dislike about this property.