We really enjoyed this hotel, and it was our second time staying here. The first time was actually 15 years ago, and it is even better now. The entire hotel is upscale, the service is excellent, and the rooms are modern and well appointed There are at least two more things worth mentioning about this hotel: 1) It is directly linked to the Namba Nankai railway station, which makes it tremendously convenient. You can follow the signs right out the train station to the hotel entry and 2) there is a fitness area with a large lap pool. So, if you enjoy swimming laps like we do, this is a great hotel choice. Overall, I would highly recommend this hotel if you are interesting in staying in the Namba area of Osaka. It is just convenient to everything.

My overall rating is good. The location of the hotel is exceptional, very convenient.

Our stay here was overall enjoyable, with a few standout moments and minor drawbacks. The customer service was exceptional, with multilingual agents who made everything so much easier. They also had a computer available for use, which was a lifesaver for me during the trip. Breakfast was fantastic, offering a mix of Western and Japanese selections. Our son especially loved the ice cream station—a fun and unexpected treat! The view from the dining area was stunning, particularly at sunset, adding a lovely touch to the mornings. The room itself was a bit of a letdown—small and outdated—but the hotel’s location more than made up for it. Being close to Dotonbori and plenty of shopping spots made exploring Osaka a breeze. We’d likely return, but next time, we’d definitely opt for a better room to make the experience even more enjoyable. For the location, service, and breakfast alone, it’s worth considering!

Great location, amazing views from the hotel, the rooms are decently sized, there is however a bit of musty smell of old smoke.. but still a great option in an unbeatable location

Heat central location just above Namba station which made it very easy to travel around the city. The room was clean, modern, and the bed and linens were comfortable. The bathroom was clean and modern. Breakfast was buffet style with a huge variety of both western and Japanese offerings. The highlight was the sauna, Japanese bath, and cold plunge. The gym was also well equipped. The lobby is wide open with plenty of seating and drink options (maybe food too). Staff was attentive and friendly. We thoroughly enjoyed our stay here.

We chose Swissotel to celebrate our anniversary in Osaka. Location: We chose the location based on our research because it's minutes from the Namba Station with access to the metro and Express train to the airport. However, it wasn't as convenient for our day trips to Hiroshima, Kyoto, Hemiji Castle, Kobe etc. because we still had to travel to the Shin Osaka station across the river to make connections. We also weren't quite prepared for the crush of people in in the Namba Station outside the hotel and just about every shopping area surrounding the building. It was overwhelming at times. Service: Excellent. Everyone was very helpful, especially Meg (Takeuchi) at the concierge desk who was extremely friendly and knowledgeable. Kilm(?) in the Bar 26/Restaurant was also so welcoming, kind and thoughtful when we dined upstairs in the hotel. Accommodations: Our room was quiet, spacious and comfortable but the bathroom was somewhat disappointing because the shower was not user friendly and hard to regulate because it had a hand held spray. It was almost impossible to avoid splashing water all over the floor because there is only a partial glass wall. More importantly, it was not safe trying to get in and out of the tub without slipping because there was not a safety bar to hold onto on the back wall near the door to brace yourself. Perhaps the hotel can look into this. Overall, we had a nice stay.

The hotel was in a perfect location and provided all the comforts we needed. Service was great and I would definitely stay again if I travel to Osaka.

very old hotel. taken by Chinese people. don't recommend Osaka if your destination is Kyoto. hotel is old. very old carpet . breakfast upstairs is good.