A beautiful hotel. The outside and inside of the hotel is just a site to see. Great service and the light show inside the hotel is pretty amazing....Walking distance to the ballpark and Arch and only minutes away from other places with an uber. Overall, a beautiful hotel that takes you back to the time when it was a train station.

Needs an update. This isn’t what I expected from a Hilton Curio collection. The room was just average. Handicap bathroom which looked like it hadn’t been updated in 20 years. Really ugly brown tile and poor water pressure. Very odd hallways and room access through some weird sections of what might have been the hotel but may not have been. Could have been cleaner. I booked this more expensive option so we’d have a nicer stay. Should have just booked the cheaper Fairfield as it was likely cleaner and more updated.

The hotel was beautiful the staff was great and very helpful. Would definitely stay there again!

There are different activities that you can do right outside the hotel.

It was excellent! Our room was upgraded at no extra costs and the service was wonderful! We can’t wait to stay again.

Gorgeous nouveau style hotel. Ceiling in lobby and common areas decorated beatifully. Light show, and fire show terrific. Staff very friendly and helpful.

The light show, train collection, entertainment, and architecture of the building.

Our experience with the hotel was disappointing, especially for the price we paid. The front desk was understaffed and way behind. Told to come back at 4:00 and room would be ready. No room available at 4:00. We had to pack our luggage around for 2hrs! Finally, got a room at 6pm. Many,many people late for a wedding because of no rooms! Our toilet made loud noise every time you flushed, cold faucet leaked every time we used it, long hair all over bathroom floor. Looked at credit card statement when home, and we were charged $100 more than what reservation stated! Breakfast at Station Grille was excellent!!

Hotel was very nice, loved how it was connected to the restaurants and the aquarium, and not a far walk or scooter ride from downtown.

Excellent! Great light show in the evening. Close to many venues.

I run a car dealership. I know how hard it is to hire/retain employees… Especially good ones.. When I very 1st arrived this past Friday night, I tried to order room service and called for like.. 15 mins… No answer. Not a good first Impression.. But then some man called back saying sorry because they can see the order of the phone calls was missed…(I think manager)…

The room smelled like smoke and was not very clean. For the price we paid it was not very nice.

Randy “The Mayor” Bellman was exceptional and so was Reggie at the front desk! We lived the hotel and would definitely return.

Pretty

The room was exceptional. Beds were extremely comfortable. Checked in on a Saturday. The hotel staff were extremely helpful and polite. Parking staff were super fast and friendly. Definitely recommended staying.

Shampoo unit in shower was empty. Hair on just not clean bathroom floor. Sticky mess in countertop by TV. Parking was inconvenient. Staff was very unfriendly. It was overall not very clean.

Unfortunately I wish I booked somewhere else. The room was small, outdated, hallways were confusing and too many doors and stairs. Its definitely historic and offers history, but you can experience all of Union Station without the hotel. Simply not worth $300 a night. Nothing was worth returning for.

Nice, clean room. Hotel lobby was impressive and we enjoyed the light shows in the lobby in the evening. We had to pay $40 extra for parking which I did not notice when we booked hotel, lot did have security 24/7. Aquarium and several restaurants were right on the property we only stayed one night and didn’t have to leave. Staff at the desk was extremely friendly and helpful. We did not use the outdoor pool but it looked like a nice set up. Would stay here again if we are in the area!

Left my luggage with baggage staff and my personal belongings was stolen while in their possession. Hotel did nothing about a employee stealing. I’ve been staying here since 2018 and a Hilton Honors member since 2018 . I’ve spent thousands of dollars staying in Hiltons and was frequently staying here. I’m canceling my up coming reservations for this hotel and never will stay here again. Not the first time this than happened at this hotel, I tried to give them the benefit of the doubt and hope it never happened again. I gave a hotel employee a gift the night before which was an Olympic Cardinals basketball's jersey for his outstanding customer service he always have. Extremely disappointed in the response I’ve got and the way I was treated.

Fire alarm went off

Lovely place and great location

Great location in the heart of the city coupled with a great and creative use of a converted historic rail station. Highly recommended light show in the great bar/ ballroom area next to checkin area.

Needs updated need better signs for locations such as parking elevators

Wonderful property

The check in process took forever since they must be understaffed. We were charged for parking after specifically asking if parking would be an additional charge, and then the staff kept transferring me and being rude when I asked about it. Our first room had water leaking out of the sink and on to the floor. We had to call 3 times just to get the front desk to answer and move us which they did do quickly. The new room had no toilet paper and we had to call at least 4 more times for more. Also there were dead birds plastered to the skylights above the hallways…. This hotel is very overpriced and the staff if struggling. Not worth the money at all.

Union Station in St. Louis is beautiful. The Grand Hall did not disappoint. My only issue with this property was the lackluster service. We called the front desk twice and physically went to the front desk to request maid service. We finally gave up on maid service (we never got it) and just begged for more towels. We did get towels, but for the price of the room, I would have expected better.

Lots tondo

The aquarium and other attractions are great for kids

While the room was nothing special we were pleased with all the extra things to do around the property. The lobby is beautiful. We enjoyed the aquarium, dining options, rope course and pool. We would recommend based on all the amenities

Will re visit

Very upset to check in and have to wait 45 minutes for our room to be ready. They comped us breakfast at hotel restaurant but talking to people in line around us they just flat messed up booking with cubs-cards doubleheader that day. A hotel this big shouldn’t make mistakes like that.

As soon as my family and I walked into the hotel, we were immediately greeted by the beautiful lobby. The staff were extremely friendly and very helpful. Maps of the hotel layout were provided, but was easy to navigate after a day or two. Our room was stunning, and was very clean. Housekeeping made sure our room stayed in pristine condition. The valet staff were very friendly, and our car was always waiting for us by the time we came down from our room. I would definitely stay here again.