Service was great, they even have a gym which a plus to our stay.. bed service daily And given free breakfast

The amenities were very nice and the hotel even waived the 1500 yen fee for the pool and spa each for our family.

We had an exceptional experience. The service was excellent from start to finish, with the staff going above and beyond to ensure a comfortable stay. The breakfast was delightful, offering a variety of fresh and tasty options to start the day right. The staff were incredibly responsible and attentive, promptly addressing any requests or concerns with a smile. The hotel's location is a major plus, with easy access to transportation options that made getting around the city a breeze. Additionally, there's a grocery store within walking distance, which was very convenient. Situated in a central location, ANA Crowne Osaka, is perfect for exploring the surrounding attractions. I highly recommend this hotel for anyone looking for a pleasant and hassle-free stay.

A very nice hotel in a good location. The room was a bit compact but they did a good job of maximizing the space and making use of every inch of it! The customer service was very good. We stayed on the club level and had access to the lounge for afternoon tea and Happy Hour. The food was average and a bit repetitive during our stay but the staff was very friendly and helpful.

We very much enjoyed our stay! The breakfast buffet is amazing. Tons of dining options at Osaka station which was a 10-15 min walk.

Hidden fees: charged to use the pool each day, “breakfast included” dis not include all 4 of us, even though it looked this way in the booking. Buried in the fine print. Never again using Expedia to book and will never stay at a Crowne Plaza again.

Hotel location is approximately 15min walk to Osaka Station making it very walkable. We stayed in a Premium Room which provides access to Club Lounge on 24th floor and ability to access this for light breakfasts, afternoon tea, and light dinner as well as complimentary wine/beer from 6pm-8pm. While the premium room was slightly smaller than expected access to the Club Lounge made it worth it. The hotel also has a small pool. The one downside is tour buses lso use this hotel making breakfast very busy in the morning and the breakfast area really isn't large enough for the number of guests.

Great location, convenient, crowne club is great, excellent spa

This property shows how US hotel brands are often far nicer abroad than at home. Although moderately priced this hotel exceeded our expectations in every way. We were sorry to leave. Be sure to book a room on the club level.

Highly recommend staying at the club levels

For the price this hotel is very tired and run down. It doesn’t look like it has been renovated in twenty years and is worse than the pictures. Despite requesting a non smoking room and checking in early I was told that there would be no non smoking rooms available. This meant as awful experience in the room. The staff are friendly and helpful but I would avoid this hotel in Osaka.

clean, well updated, nice location, but old.

Had a pleasant time over 9 days. Some minor damage to walls but nothing major to worry. Bit of dust on the vent over the bath but otherwise very clean and we were well looked after

The ANA Crown Plaza is a good hotel. The room was really small but clean and serviced every day. The lounge bar had a limited selection of food and drinks and high prices. The History bar was closed during my stay. Perhaps, the time of the year (December 31-January 4) made the hotel too quiet with some amenities closed.

Will recommend this hotel.

Hotel was organized and clean. It always seemed a little deserted, esp the restaurants. Since it is not close to subway or station, a shuttle service would be nice like other Crown Plaza hotels offer.

Outstanding hotel! Friendly and very helpful staff. Rooms well appointed and clean

Well positioned hotel, comfortable room, excellent club lounge.

ANA Crowne is a delightful hotel. Good restaurants, excellent staff. We would stay there again.

Beautiful area within walking distance to 2 separate train lines.

A unique area of Osaka to stay in especially at night time, full on cabaret area. The hotel staff were on the ball with all we could have asked for. The room was very clean and the bathroom was very convenient for our family of five. The view of the city was exceptional and access to restaurants in the Kita Ward was exactly what we were looking for. The walk to Osaka palace and Dotonbori were beyond us, recommend a taxi or train. Plenty to explore in this hotel for facilities but we didn't spend enough time at hotel to do this. I would recommend this hotel, good value for money.

Beautiful place. Great Club Lounge!

Close to metro. Convenient to go to most of tourism spots

Clean, helpful staff

Clean and great service

Very clean. Reception service was excellent accommodating all my needs. Excellent Cost benefit

The hotel breakfast is really good. The hotel itself is a little outdated and the rooms could use a refresh. The charging ti use the pool for the hotel guest should be something the hotel looks into changing as it should be an included with the stay.

Nice hotel and excellent staff

convenient location

All great in this hotel with the exception of the gym. It was to small and out dated. For the rate they are charging they should do better. Thank you

Havent renew since the 80s, smoking room smelled terribly

We stayed as a family and they didnt like taking any rubbish out of the room, it was much smaller than expected with the double beds more like king singles and if we were any older we couldnt have a shower as you had to climb into a fairly high bath