Hotel was great. Valet absolutely ruined the entire anniversary weekend. They lost our keys and we were stayed away from home. Such a mess and was not treated well throughout that experience. Hotel was good, valet was 0/10.

I was excited about staying here till I arrived and they charged a $250.00 deposit and then another $59 to park valet because if you use the parking garage it's down the street and it's horrible conditions then the picture online say that there was shampoo and conditioner and body wash they tell me after calling down stairs that they don't have to carry body wash anymore.then when we get in the room there is no fridge or microwave like it told me online.and we didn't get a view of anything from our window we got to look at a brick wall.over all this property is priced to high and not worth the money .also check out said 12 online but we were told 11am.also they have no place to buy snacks or drinks I was told to walk down the street.smh

very very nice. only wish for more parking opportunities

Loved the customer service especially

nice play to stay and sleep

I booked a staycation here for the rooftop party at waterproof. The hotel was extremely busy but I received top notch service. The elevators were slow and hot but other than that the stay was awesome!! Will be going again soon!!

My daughter enjoyed the hotel to the fullest

Our stay was excellent

Valet while parking in garage hit our rental and takes forever for them to do there investigation . During weekends they have rooftops party’s where it makes it impossible to get to your room . I won’t be staying here again for the price you pay not worth it

Great property and amenities. Front desk staff chilly but efficient. Room furniture needs a little attention, looking pretty beat up. Wall controls for lights / drapes slow to react. Great spa bathroom! Could do without the hookers from Waterproof.

Phone didn’t work but everything else was perfect

Great place. Friendly staff. Everything was excellent.

Nice hotel. Clean. Fun

Safe, had doormen at doors and inside hotel lobby. Felt safe. Clean and beautiful historic hotel. Great rooftop! Beautiful views and walkable. Loved our room, staff and location.

I was really excited to stay at this hotel and upon initially entering the room thought that it looked great, however there were multiple problems with the room (reading light not working, tv/remote issues, no hot water during shower, lights not working correctly) and room service order was not good.

J

Perfect staycation, you do not even have to leave the hotel.

I absolutely loved my stay and I definitely recommend it. Staff was always helpful and made me feel very comfortable. The room was great I loved my view

One of the greatest hotels in all America. Outstanding service. Gorgeous rooftop. Spacious rooms with stunning bathrooms. Overall a 10.

I was definitely disappointed with the size of the bed as well as the comfort of the bed. The location is not great either. A heavy price for an average hotel I have stayed at less expensive hotels and the layout of the room , towels, bedding have been way better than here. Now they did make up for it. with their hospitality... the staff was amazing

I like to visit Dallas when I see that there are concerts that I like, I always try to stay close to the venue where the concert will be but this time I can say that this hotel is my new favorite in the city, without a doubt I would stay again.

Nice hotel although the view from the king deluxe rooms are TERRIBLE! I really wish that was in the description of the room or even the pictures. I really did not enjoy that, my view was a rusty wall… There were a few thing in my room that could have been fixed prior to my booking like the tub drain being broken so the water would not stay in and some of the lights needed new light bulbs. Also there is no fridge or microwave in the rooms which was super inconvenient.. especially for the price of the hotel. The hotel in all is nice but some things are lacking for the price.

Hotel and as dated, and very expensive We had to ask for our room to made up and fresh towels. The buttons in the bathroom where falling off and the main switch bored that controls the room was faulty Bed was comfy amazing bathroom for the price they should include breakfast

Staff was amazing

Overall it was average. Some of the staff/valet people were rude. Expected better hospitality.

I really enjoyed my stay here and the options regarding duning in the area!

Very nice property and great staff the rooms are clean, modern, spacious and comfortable. I would definitely come back

Was expecting more with the renovations that had been done. Hotel seemed tired and definitely not worth the cost.

Room was literally broken

One word - comforting! Upon walking in, it was a friendly vibe and welcoming staff.

It was just ok.

My stay was nice. Though I do wish that the hotel was in a better part of town, scenery wise but nonetheless, it was surrounded by amazing restaurants.