I had a great stay there. The lady at the dining area was amazing. The room was very clean. Majority of the staff were friendly and accommodating. The only problem was that the pool was not in service. I would consider staying there again.

Love it

The property was not too bad the only thing I could say is the pool needs to be cleaned not the water but the pool could use some scrubbing . My rooms tv would not allow me to use the volume on my fire stick but I use it needs upgrades and the phone did not work so I just used my cell to call the front desk it was no big deal .

The front desk manager was very professional and helpful.

Great staff. Best place in town. Albany is a dump as it is. Having a really good place to stay when you have to go there is a must. This fits the bill perfectly.

The staff here was absolutely on point. I won’t stay any other place going forward when I come to town.

Great amenities and service!

Poor service

The hotel is really nice now. The upgrades are beautiful. The rust on the hinges of the bathroom doors, throws off the improvements in the bathroom. The king bed, should have more pillows. Overall, its a nice, comfortable place to relax and enjoy. I will be coming back.

The stay was great

Clean, quit modern rooms. Helpful staff.

No complimentary breakfast or coffee

Staff was polite and accommodated all my needs. They didn't have any seating for the patio, but everything else was great.

The only complaint we had was the lack of hot water the second night. We had just gone back to the hotel after the funeral for my brother. We were too tired to get dressed and call for a service person or to change rooms. We reported it the next morning at checkout. Otherwise the stay was good.

The staff was phenomenal, I truly enjoyed my stay

Room very comfortable front desk staff ( TRE) very helpful. Do not eat in the cafe. Dinner - cobb salad- was iceberg lettuce, shredded cheddar, tomatoes and croutons. Breakfast - french toast - cold - obviously reheated food service item served without butter - a few partially ripe strawberries and syrup.

The property was clean. Staff was extremely nice. My favorite place to stay in Albany.

Staff knowledgeable and kind. Great Hotel.

Room was comfortable and larger than I expected

N/a

Nice and quiet! Very cleaned. Excellent customer service!

Lights in the room were all the "blue" LEDs...swap those out for modern technology and get an instant increase in ambiance. Don't count on grabbing a drink at the restaurant in the evening...it wasn't open.

Wasn’t bad just could use some upgrades

The room was spacious

First let me say the front desk staff and maintenance were amazing!!!! They were friendly, accommodating and efficient. The housekeeping staff - not so much! I was booked for 2 weeks and the first night I checked in… a dirty washcloth was left in the bathroom, the iron would blink on and off causing them to give me a very old iron, housekeeping left trash in my room which eventually made me say I’ll clean myself! Checked out a day early and the front desk recommended talking to the manager which was a waste as she was not interested or engaged. Told me that she needed to know when things happened and I let her know I reported daily! This hotel was renovating which was another disappointment (but I could deal with that… as they made the best of a bad situation)… this hotel did not feel like a Marriott.. it felt like a motel off Route 66… housekeeping is crippling this hotel and the lack of empathy from management …. Bonvoy points doesn’t solve every issue!

The staff was very friendly and helpful. Hotel was clean. It was in a great location. I will book this hotel again in the future.

The hotel is nicely remodeled. The staff could really care less about their guests. Front desk was always abandoned, or the employees on their personal phones. The ice machines were out of order. And as a construction worker always on the road, its nice to start the day off with breakfast. This hotel does not offer a continental breakfast. You could get a bowling alley style meal from their Bistro though for $4-$9. There are better options in the surrounding area. I probably won't stay here again unless the better hotels are booked.

Electrical outlets did not work. Bathtub drain did not work. Trash on the floor under the desk and the room had a chemical odor. The hotel was full so I was not able to change rooms. The a/c was also not functioning properly.

Restaurant staff was receptive.

Housekeepers did an outstanding job helping us clean and reassemble our room after we had to unexpectedly checkout of our suite. They made sure the bridal’s decorations were conserved and transported everything to the new assigned room with no complaints. We were able to get their names but thank you to the ladies that helped us in room 301 and 101!

Was not clean

Quiet and peaceful stay especially at night