The checked in and out was a bit slow. We arried 5 minutes before 3pm, yet the room was not ready until 3:45pm!! This was not a five star quality service!

We were given a smoking room when we booked a non-smoking room. When we questioned the hotel reception, they insisted that it is a non-smoking room when it obviously smells like one and the house keeping staffs told us it is in fact a smoking floor/room. The hotel management insisted that non-smoking room is not available otherwise until we requested for a refund and miraculously there is a non-smoking room available for us. Wasted a lot of our time to check in. Hotel room is clean but dated. Breakfast is average. Location is not very convenient from the airport train service. Stayed in 3 different hotels during our trip to Indonesia, unfortunately we have the worst experience at Ritz Carlton Mega Kuningan.

My spouse and I traveled through Indonesia for three weeks to celebrate our honeymoon. During these three weeks we slept in different types of accommodations ranging from very basic to somewhat luxurious. For our final stop before flying back to Europe we wanted to stay in something nice to recharge. So we booked the Continental Room at the Ritz-Carlton during our final stop in Jakarta. We were already super excited to stay in this hotel, because my partner and I haven’t stayed in an hotel this luxurieus before. When we arrived we found out that they upgraded us, as a honeymoon present, to the Presidential suite. This room was unlike anything we have seen before; 400m3 of floor space, high ceilings, a private jacuzzi and two sitting areas. We never considered ourselves lucky, but at that moment we felt very lucky and fortunate. However the thing that made our stay truly memorable were the amazing people and staff we met. Everyone was so cheerfull, kind and warm. We met so many great people but we wanted to call out a few. Elvan, from reception, who showed us the suite, took nice photo’s for us and was such a kind soul. Ratu, from Restaurant Asia, who took the time to talk to us, to surprise us with small gifts and made us very comfortable when we were dining there. Dewri, from the Club Lounge, who made the best cocktails for us and showed true hospitality. Riske, also from the Club Lounge, who was just very hospitable, prepared a romantic dinner for us and made sure we didn

Older hotel, a bit dated. Can do without the torns in the curtains.

Really nice views and every comfort you could want.

great club lounge service but the swimming pool wasn't clean enough.

I’d love to recommend others, such a nice and safe spot

The hotel is not quite new but still well maintained. Breakfast is OK but room to improve in terms of choice of selections.

When I searched for hotels that provided transportation to and from the airport on Expedia, this hotel was listed at the top. I booked it solely for that reason to make travel easier. However, they made us pay for transportation to and from the airport which was over $80. How ridiculous as the hotel was quite expensive to begin with. I am very frustrated and will never book with this hotel again.

beautifull

Very nice hotell at a great location close to center of Jakarta. The service from staff is excellent and they are extremely helpful and polite. I stayed 4 nights with access to Club Lounge, all meals included. It was ok but not so much to choose from on the menu. Sometimes they did not even have a local Bintang left. One time they ran out of chicken and after talking to 3 people and 20 min later they managed to give me a sandwich. Room was nice and clean. Bed fantastic. Had some trouble setting temperature in the shower so sometimes it was too hot. On floor 5 they had the pool which was surprisingly the same depth all the way. Gym was good and they had a jogging track around the hotell building which was really nice. Food and drinks in the lobby cafe was over priced. All and all I might consider to come back.

Hotel is very nice and clean. Staff is so polite and helpful.

The hotel is good in good location, the problem is they put info in the lobby for brunch start at 10.30 but we we cam to have a brunch restaurant say that brunch start in 11.30 :( we were hungry and have to wait because of that :(

A great hotel made even better by the superb staff that work tirelessly to service your every need. Excellent food, comfort and amenities. Well done to Everyone involved in making our stay a thoroughly enjoyable experience.

The staff and service were top notch and impressive! From the chef, servers, assistant manager (Michelle) and director of F&B are made you feel like home. Definitely this hotel will be my first choice to stay in Jakarta. Regards, Alex Lumempouw

Excellent staff! Absolutely top notch service!

The whole team made me welcome and gave us outstanding service! Best hotel in Jakarta

Beautiful lobby, professional staff, excellent customer service from the door to Front Desk thru staff at restaurants and the club lounge. Very helpful on getting taxi. Room is very spacious and clean. Did not get a chance to visit the pool and spa on 5th Floor but heard that's the best place to relax; perhaps next visit. Thank you

It was a very nice stay.perfectly clean. Meal plans are perfectly balanced. we got some dessert and apperitif as well.Room was cleaned and we were greeted nicely.All the crews were very friendly

It was a very nice stay. perfectly clean. Meal plans are perfectly balanced. we got some dessert and apperitif as well. Room was cleaned and we were greeted nicely. All the crews were very friendly

Very nice room, big & spacious. Good air conditioning, lots of channels on the tv. Lovely view from the hotel room. Only slight downfall was the speed of the room service, it was quite slow. But staff were lovely, friendly & welcoming

Very nice room, big & spacious. Good air conditioning, lots of channels on the tv. Lovely view from the hotel room. Only slight downfall was the speed of the room service, it was quite slow. But staff were lovely, friendly & welcoming

Worst ever experience in my life staying hotel. Every meal delivery was 2 to 3-hours late & no improvement despite of my repeated claim. Better to stay away & shouldn't expect same level of hospitality normally enjoyed at Ritz Carlton in other cities/countries

The room was quite spacious. It was satisfactory.

Quality of staff is very bad. I can not find any good service and hospitality. No education for 5 stars hotel. I understood the reason why this hotel is cheaper than another 5stars hotel in jakarta.

The room was quite spacious. It was satisfactory.

Not good, pool was disgusting, not clean at all... left over food trays being left outside rooms for days without collection... unable to charge items to the room, they wanted payment on the spot!! And to my horror I discovered a huge swamp adjacent to the property.. ideal for Dengue!! See photo

I came

I came

The location was incredible, very close to many places and just walking distance from the Lotte Mall. We had a very with time, the service is good and the quality of the hotel is good too. For sure an option to consider when we back to Jakarta.

The location was incredible, very close to many places and just walking distance from the Lotte Mall. We had a very with time, the service is good and the quality of the hotel is good too. For sure an option to consider when we back to Jakarta.

4th time going to this hotel mainly due to the club. The club is always worth the extra price. The service is superior as well.