I chose this hotel because of its proximity to estadio bernabéu so my daughter and I could walk to the Taylor Swift concert and not worry about taxi’s etc. We had a suite which was very large and lovely with a huge terrace. The staff were all super friendly and helpful. The hotel itself is not very stylish or modern but it is certainly very clean and typical Spanish. If we were not going to the stadium this would not be my first choice of locations in Madrid, but that being said there is a metro station just a 1 minute walk away and plenty of cafes, restaurants, and shops in the neighborhood. This was a perfect stay for the occasion and the hotel staff couldnt have been better.

Very helpful staff and felt very welcomed. I would definitely stay here again.

Great service

Wonderful and super clean hotel. I would stay here again.

This hotel was beautiful! A great location right down the street from the cuatro caminos metro station. The staff were so nice and accommodating. They had a great room service menu and great amenities!

overall good

The hotel is located in a very nice area and close enough to Bernabéu stadium you can walk in 30 minutes or take a taxi right out front of the hotel Would definitely recommend

My mattress cover sheet was dirty. I took photos and video, as I returned to my room at 2am and just dealt with it. I complained to the staff in the morning, showed the photos and video and sent along via email to management. Management replied that it must have been dirt that I tracked in to the bed via suitcase (didn't have one) or my own body (I showered before getting in bed). Needless to say, I'm very disappointed in the way management handled this. Could have been a very nice experience had my sheets been clean.