we stayed 3rd floor but no elevator other things is good! they prepare some fluits in the room thank you!! the riverside restaurant is good also i recommend

Ideal location, extremely kind staff, very pleasant stay.

This property was just spectacular. The rooms were beautiful and had everything you could possibly need. We loved the little daybeds on the front balcony, a perfect nook to read a book. The pool area was also perfect for relaxing after a long day in the sun. We also ate at both of the restaurants, and found the food to be excellent. And the location is just ideal, far enough out of town to be away from all the noise, yet a quick bike ride into the heart of all the action.

This property is unique in that it has beautiful grounds and large rooms, a superb location, and exceptional dining including great vegan options. The staff and management are very helpful. You will not regret staying here.

Superb hospitality and location. The staff are friendly, was proactive about our needs but not intrusive

Great hotel with wonderful staff. Definitely recommend this hotel with great views of the river.

This is an old and atmospheric hotel just a 6 minute walk to the old town of Hoi An. Very comfortable but you are really paying for the convenience. Rather better to stay here than in one of the new, huge hotels that dominate the coast from Da Nang south to Hoi An with shuttle buses etc etc. The road into town has undergone a facelift recently with some nice restaurants, bars and massage shops. My wife and I particularly liked the massage place directly opposite the hotel - cheap and friendly.

The staff was amazing. We would stay again at this location.

The staff was amazing. We would stay again at this location.

Great location. Lovely hotel. Lovely staff.

Great location. Lovely hotel. Lovely staff.

Clean and quite environment . Warm and friendly service .AAA

Room was big and I like the split level, good TV programs, thoughtful accessories. Has everything you might need. Love the big bathroom and the small patio area to lounge. Sweet! Colonial architecture was a treat for the eyes. Location was fantastic right next the river and old town. The restaurant was nice, though they could definitely include many more vegetarian options, which were lacking and minimal. But loved the little, free Vietnamese pizza stand and the wait staff is super sweet and excellent without being in your face. A perfect experience!

Room was big and I like the split level, good TV programs, thoughtful accessories. Has everything you might need. Love the big bathroom and the small patio area to lounge. Sweet! Colonial architecture was a treat for the eyes. Location was fantastic right next the river and old town. The restaurant was nice, though they could definitely include many more vegetarian options, which were lacking and minimal. But loved the little, free Vietnamese "pizza" stand and the wait staff is super sweet and excellent without being in your face. A perfect experience!

Best place in HOI AN.

Best place in HOI AN.

We stayed in the Deluxe River View and had the best time. Great hotel. We loved it.

Excellent hotel close to the old town and some wonderful restaurants.

Beautiful hotel. Friendly and inviting staff always keen to help and make our stay enjoyable and easy

Very polite helpful staff. Beautiful, peaceful settings

Staff was friendly, food was good, spa service excellent. Dont like the structure of the complex or rooms. The resort is right in the middle of a busy street - not very resort feel. The pool is small and of V-shape - cant really swim there. The rooms have no windows except on the door side - that means when the door is closed, you are trapped indoor. And we did look at three types of rooms. They were all the same.

Staff was friendly, food was good, spa service excellent. Don't like the structure of the complex or rooms. The resort is right in the middle of a busy street - not very resort feel. The pool is small and of V-shape - can't really swim there. The rooms have no windows except on the door side - that means when the door is closed, you are trapped indoor. And we did look at three types of rooms. They were all the same.

with the room rate I have paid, I found it lack of maintenance, very poor facilities... the mini swimming pool really stop me from stepping into it, Gym room is like a bird cage, three pieces of equipment, worst i have ever experienced...yet breakfast is good, staff are very friendly and helpful though very difficult to understand their English...I paid less in Da Nang but I have executive lounge accessible suite with huge separated bad room and sitting room overlook the beach in international 5 stars hotel, regret that I didn't spend that 2 nights in Da Nang instead...

We had a lovely few days here. The staff are wonderfully kind and patient. The rooms are pleasingly designed with a calm, tranquil feel. We switched rooms to an upper level river view after one night as there was a lot of footfall outside our original ground level room as it was by the pool area. The upper level room was calm and peaceful. Each riverview room has a little sitting area/patio with a ceiling fan that makes for a really relaxing nook. On our last night we arrived home late and tired after a busy day exploring Hoi An and when we got into bed we were surprised to find rather a lot of sand inside the sheets! It made for a very uncomfortable night of sleep and when we spoke to the management about this the next day they refunded us the payment for the night. It was very well-handled by the management team, as this isn't the level of comfort that they aspire to provide, or that one would expect from an Anantara property. The breakfast buffet is worth calling out especially, as it's small but perfectly formed and utterly delicious. After we left the property we realised we had forgotten an errand at a shop just across the street, and the hotel staff were extremely kind in helping us complete the errand, even though we had already checked out. We were blown away by their kindness and helpfulness - true Vietnamese hospitality. All in all a wonderful stay, and probably the best place to stay in Hoi An.

We had a lovely few days here. The staff are wonderfully kind and patient. The rooms are pleasingly designed with a calm, tranquil feel. We switched rooms to an upper level river view after one night as there was a lot of footfall outside our original ground level room as it was by the pool area. The upper level room was calm and peaceful. Each riverview room has a little sitting area/patio with a ceiling fan that makes for a really relaxing nook. On our last night we arrived home late and tired after a busy day exploring Hoi An and when we got into bed we were surprised to find rather a lot of sand inside the sheets! It made for a very uncomfortable night of sleep and when we spoke to the management about this the next day they refunded us the payment for the night. It was very well-handled by the management team, as this isnt the level of comfort that they aspire to provide, or that one would expect from an Anantara property. The breakfast buffet is worth calling out especially, as its small but perfectly formed and utterly delicious. After we left the property we realised we had forgotten an errand at a shop just across the street, and the hotel staff were extremely kind in helping us complete the errand, even though we had already checked out. We were blown away by their kindness and helpfulness - true Vietnamese hospitality. All in all a wonderful stay, and probably the best place to stay in Hoi An.

The location of the hotel is superb. The staff are all very welcoming and accommodating, they were happy to help and to chat and were very informative about Hoi An and Vietnam. The room was lovely, very comfortable and a good size and serviced well. The little balcony outside the room was lovely, overlooking the river.A few disappointments, we asked for a late check out and it was extended until 2pm, but we would be charged USD100 if we wanted it until 5pm. This was a Monday and we could clearly see, in the pool, in unused rooms and in the dining areas, that the hotel was practically empty, it would have cost the hotel nothing, but it would have been a simple and easy way to excel in customer service and consideration. I felt that the staff were following a rule and would not alter.We were offered a late check out until 5pm if we arranged for a car to Da Nang airport through the hotel, but again, this was over USD100! We caught a taxi, large and air conditioned for USD25. The prices are not comparable.Also, we ate in the riverside cafe, it is a superb location and the staff were very good. But the cost of the meal for two people was extortionate, especially the wine. The food was okay, but it didn't justify a bill of USD150!!! We didn't spend a third of that in the great restaurants in Hoi An, where the food was actually better.We didn't try the spa, as again, it was very expensive. I appreciate that the hotel may need to charge higher rates, but when you h

The location of the hotel is superb. The staff are all very welcoming and accommodating, they were happy to help and to chat and were very informative about Hoi An and Vietnam. The room was lovely, very comfortable and a good size and serviced well. The little balcony outside the room was lovely, overlooking the river. A few disappointments, we asked for a late check out and it was extended until 2pm, but we would be charged USD100 if we wanted it until 5pm. This was a Monday and we could clearly see, in the pool, in unused rooms and in the dining areas, that the hotel was practically empty, it would have cost the hotel nothing, but it would have been a simple and easy way to excel in customer service and consideration. I felt that the staff were following a rule and would not alter. We were offered a late check out until 5pm if we arranged for a car to Da Nang airport through the hotel, but again, this was over USD100! We caught a taxi, large and air conditioned for USD25. The prices are not comparable. Also, we ate in the riverside cafe, it is a superb location and the staff were very good. But the cost of the meal for two people was extortionate, especially the wine. The food was okay, but it didn't justify a bill of USD150!!! We didn't spend a third of that in the great restaurants in Hoi An, where the food was actually better. We didn't try the spa, as again, it was very expensive. I appreciate that the hotel may need to charge higher rates, but when you h

This is a great hotel, perfect location within walking distance to the old town and all the great places to eat and relax. The breakfast provided was wonderful with an excellent selection. Staff were friendly and very attentive. The room was lovely and spacious. The pool was beautiful and clean. The only criticism I have is the price of drinks at the hotel restaurant. A glass of wine was $18(Aus) for a $40 bottle of NZ wine and the beer was also expensive compared to other hotels we have stayed at. The restaurant and bars were very quiet at the hotel. The night we ate there we were the only guests. I assume that other guests would have also found they were much better off eating outside the hotel. The laundry fees were also very expensive at 5 times the cost of the local laundry’s just outside the hotel gates who washed and pressed our laundry professionally and returned within 24 hours.

This is a great hotel, perfect location within walking distance to the old town and all the great places to eat and relax. The breakfast provided was wonderful with an excellent selection. Staff were friendly and very attentive. The room was lovely and spacious. The pool was beautiful and clean. The only criticism I have is the price of drinks at the hotel restaurant. A glass of wine was $18(Aus) for a $40 bottle of NZ wine and the beer was also expensive compared to other hotels we have stayed at. The restaurant and bars were very quiet at the hotel. The night we ate there we were the only guests. I assume that other guests would have also found they were much better off eating outside the hotel. The laundry fees were also very expensive at 5 times the cost of the local laundry’s just outside the hotel gates who washed and pressed our laundry professionally and returned within 24 hours.

This hotel thought and catered for everything. The attention to detail and all the little extras throughout the hotel combined with the beautiful staff makes this place very special. There’s a real sense of calm and relaxation throughout. The rooms are beautiful, great size and decorated beautifully with everything you need.

Perfect ..

It was amazing!! Strongly recommend this hotel!!