Perfect location, excellent staff very friendly. Mr Nam Thao was great company. Would definitely recommend it

Nothing

Super emplacement, près de la vieille ville ( 5 mn à pied ) mais coin tranquille 😌 Le staff très accueillant / professionnel Bp de personnel, on s’occupe bien de vous 🙏Balcon sur la rivière Chambre spacieuse et confortable Super petit dej / choix / fraîcheur Petite piscine mais ok

Rien

Chau was very friendly and helpful

L’accueil et la gentillesse du personnel à la réception ; l’emplacement très proche de la vielle mais suffisamment au calme le soir Chambre agréable avec tout le nécessaire attendu

Pas de balcon alors que beaucoup d’autres chambres semblaient en bénéficier Attention ce n’est pas une contrainte mais il faut savoir qu’après 16h la rue de l’hôtel n’est plus accessible aux voitures

Super nettes Personal. Sehr nah an der Innenstadt. Tolles Frühstück.

We couldn’t fault the property and what made our stay all the more pleasurable was the wonderful staff of Joe the Manager, Nancy, Chau, Nam and Hana. Those were the most notable but everyone else was genuinely friendly and helpful. The hotel was slightly further away from the frenetic action than many others but as we came to realise, Hoi An is not the quiet, sleepy little town we visited 10 years ago and it was a relief after a long night at the markets and the centre of action to be getting closer and closer out of the noisy end of town. It’s very nice sitting peacefully on the balcony overlooking the river and letting the swarms of Chinese tourists and off key Karaoke singers do their thing without impinging on us lovers of silence. To us, Laluna was the perfect Hotel for our preferences and would stay here again in a heartbeat. We are looking forward to planning our next holiday here and extending our stay to 10 days.

There was nothing could comment on that detracted from our stay at Laluna.

At det lå noen hundre meter utom selve bykjernen, slapp unna nattebråker fra gatene o.l,

Ingenting

Laluna has perfect hospitality and location. Walking distance to eateries and night market. The rooms are big and clean. We enjoyed the breakfast as there were many vegetarian options.

Nothing. Everything is perfect.

Very good place to stay. Will recommend this hotel to friends

Die Lage war super und das Preis-Leistungsverhältnis auch. Wir haben unseren Aufenthalt sogar verlängert und dies war kein Problem.

Es war alles super!

The staff were great, always so friendly & cheerful! The rooms were nice & clean.

Vriendelijk en behulpzaam personeel. Het ontbijt was lekker. Ook bij vroeg vertrek naar de luchthaven kregen we een ontbijtpakket mee. Heel aardig!

Het internet is vaak wat langszaam, maar dat is in Zuid-Oost Azië vaak het geval.

Great hotel in a really excellent location. The room and pool area were lovely and breakfast was very good.

We were in a room opposite the stairwell and it could be a little noisy at night. While the staff were really lovely, it felt a little pushy at check out to use their car service and to provide feedback.

I cannot speak more highly for this hotel. From the moment we were greeted by Ms Nancy and the other staff to the moment we left - we were treated like royalty! The hotel is absolutely beautiful and quaint with magical views of the river in front. The room was comfortable, clean and luxurious for such an exceptional price. The hotel also helped us with organising activities and we had a massage which was great. I cannot recommend Laluna enough and we will certainly be staying here again upon our return to Hoi An!

Nothing - we were ecstatic with everything.

Good Location, Breakfast was good, Hotel staff were good especially the duty manager, he went out of his way to make sure our stay was very nice

We had a top floor room which was lovely with a balcony overlooking the river, but unfortunately there was also a staff storage room on another floor above and there was lots of noise coming from above in the morning plus cleaning staff making lots of noise going up & down the stairs from 7am every morning, Maybe they could use another storage room & remove their shoes or use different footwear when going up & down the stairs to reduce the noise at such an early time in the morning.

Customer service, room

Nothing

Location and very well taken care of rooms

The staff will try to sell you extra things like tours or spa packages

Everything, room, food, all the staff including Nancy!!

Good location, good staff, breakfast was plenty of choice. Very easy to get to all the sights.

Very comfortable stay and good location, it was close to the Hoi An night markets and just a short 10min walk to the main city area. The hotel manager, Nam, was really nice and made sure we had everything we needed during our stay.

No iron in the room, but they have ironing services.

Friendly staff, great breakfast. Out of the Old Town so less noise. Options for tours.

Everything was good

The room was spacious and its walking distance to all the nice restaurants and activities

Breakfast buffet was good but can be improved specially the bread section.

i love the location of the place. it is away from the night market so it is not that bustling and noisy yet it is near enough to walk to the attractions and night market. The staffs were helpful and friendly particularly Nam and Nancy. Breakfast was great too. omelet was good

room was abit small.

Laluna is very well located in a quiet area along the river. It’s so close to everything you want to see and within a walk but by night seems a world away from the hustle and bustle.

Rooms are quite small for the money in comparison to other offerings in the area.

员工非常的热情招待，这个价钱住这样的酒店已经很不错了！酒店走去古城大约5分钟！

房间一直有蚊子，设施比较旧了

It was close to the river and near shopping areas.

The AC in my room wasn't working, but I was upgraded to a different room, so that's good.

Great location just by the river, a few minutes walk from the old city. Clean and comfortable room and great value for money. Breakfast had a great selection and was included in the rate.

Reception staff can be a little bit pushy to upsell tours and try make a bit of extra money off tourists but can just say no.

The beds were very comfortable, the room was nice and clean, the location was close to the city center and we really enjoyed the breakfast! They also gave a small present to our daughter on our leave which was very nice.

The things thay could be better are the view from window, wasn't great (balcony of someone else with their clothes on it), for some reason getting a warm water in the shower was problematic (it was usually cold, and took a while to warm) and a baby cod was a bit small for our child, but booking.com mentioned that the room can fit 2 adults and kid (I think you need to tweak it there). Also a staff is a bit overwelcoming and sometimes we could use a bit of private space.

The best location is near Hoi An old town-recommended place for travelers to visit. Very beautiful hotel, good view of the river and varsity of breakfast both of local & International. Lastly. staff is really impactful with the service mindset “ customers come first “ Always offer some support guided and proudly represent their hotel, own town and country as well. We love Hoi An and Vietnamese people.

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