Good hotel , nice staffs, bed is super big, bath also

Good hotel , nice staffs, bed is super big, bath also

I loved everything. The staff were amazing!

I loved everything. The staff were amazing!

They made my anniversary weekend amazing! This is now the only hotel I will book for now on. Hahaha! My trip started with Lynn Xie form customer service Center helping me plan my trip. Then Chuck from customer relations putting everything together (He’s extremely kind and listened to every detail the hotel is extremely lucky to have him) and upgrading my room. Eva and Alan, during breakfast were super kind. I have have never been to a hotel in Shenzhen where all employees say Hi and are always smiling. This hotel treats their employees well! The room is so warming, well designed, super clean, the bathroom is big, the mini bar is good, pillows are soft, balcony is great, the pool is awesome for kids. I will definitely book again and bring my daughter. To everyone thank you! My only request to have the newspaper early, I still didn’t get one. The red doll pillows are mine in the picture and gifts! Lol

They made my anniversary weekend amazing! This is now the only hotel I will book for now on. Hahaha! My trip started with Lynn Xie form customer service Center helping me plan my trip. Then Chuck from customer relations putting everything together (He’s extremely kind and listened to every detail the hotel is extremely lucky to have him) and upgrading my room. Eva and Alan, during breakfast were super kind. I have have never been to a hotel in Shenzhen where all employees say Hi and are always smiling. This hotel treats their employees well! The room is so warming, well designed, super clean, the bathroom is big, the mini bar is good, pillows are soft, balcony is great, the pool is awesome for kids. I will definitely book again and bring my daughter. To everyone thank you! My only request to have the newspaper early, I still didn’t get one. The red doll pillows are mine in the picture and gifts! Lol

hotel is very good. staff friendly.. swimming pool is great with a bit of sand for kids

Love the swimming experience there

We had a fantastic stay and enjoyed the hotel facilities. All staff couldn’t have been more friendly and attentive, particularly Bastien who was very welcoming through our stay. It was a lovely relaxing break and we can’t wait to visit again!

We had a fantastic stay and enjoyed the hotel facilities. All staff couldn’t have been more friendly and attentive, particularly Bastien who was very welcoming through our stay. It was a lovely relaxing break and we can’t wait to visit again!

I like the hotel very much, I would like to recommend to re-open the bar at the Ship it was really unique and memorable.

The hotel is very comfortable and well located. The rooms are very spacious and the amenities are really good. The staff is very helpful and friendly, special thanks to Katrina and her team during the check-in process. The hotel is located in front of the subway station and there is a exclusive passage way for the guests to access the park splendid China.

The hotel is very comfortable and well located. The rooms are very spacious and the amenities are really good. The staff is very helpful and friendly, special thanks to Katrina and her team during the check-in process. The hotel is located in front of the subway station and there is a exclusive passage way for the guests to access the park splendid China.

The hotel is as nice as anywhere we have stayed. It’s clearly a 5 star. The rooms are amazing and immaculate. The beds, the comforters, everything was perfect. The pool was great, indoor and out, and the indoor hot tub was truly one of a kind with chaises lounges and built in water jets. The restaurants were very good, a bit expensive, but the food was great. The musical entertainment was a highlight and they were spectacular. The staff was first rate, very friendly and always helpful. If you are staying in Shenzhen this is the place to stay. It’s motif is Spanish and I felt like we were in Madrid. A wonderful stay, thanks ICH.

The hotel is as nice as anywhere we have stayed. It’s clearly a 5 star. The rooms are amazing and immaculate. The beds, the comforters, everything was perfect.The pool was great, indoor and out, and the indoor hot tub was truly one of a kind with chaises lounges and built in water jets. The restaurants were very good, a bit expensive, but the food was great. The musical entertainment was a highlight and they were spectacular. The staff was first rate, very friendly and always helpful. If you are staying in Shenzhen this is the place to stay. It’s motif is Spanish and I felt like we were in Madrid. A wonderful stay, thanks ICH.

Check in and check out都比較多人，要排長龍，房間都可以，但墊褥太軟，睡了一晚整條腰骨也很痛。但地点很方便，離地鉄站2分中！

Check in too late

Jack 很幫忙

Their reservation department definitely had problem and they cannot find my reservation details and wanted us left as they said their room is fully occupied. After they have talked to Expedia CS, Expedia show the booking no from hotel. Then, hotel start arranged room to us. That’s ridiculous!

Its an enjoyable trip, but the time for checkin was a bit long

The pool is big enough to entertain the visitors. And the bed is big for the family with kids to sleep together.

The staff is very helpful and provide an excellent service. The room is big and clean, very suitable for family.

Enjoyed the weekend with family, it’s a very good hotel.

Air conditioning not enough , service and other installation is very good

間房張sofa有跳蝨，我同小朋友都被咬，其他－切很好，兩天預到的服務員，每位都很nice&helpful~~

A name of staff Jina, she is very kind to host and guide me when I stayed

Very near MTR station exit. Marvelous outdoor swimming pool with partial area for sand beach which is good for kids. The only issue of the pool is that the water is not "clear / clean" enough. Hope it is about to be replaced soon. The room is spacious. Mine comes with a balcony. The swimming pool view deluex room @2/F comes with extra large balcony (compared to 5/F, 6/F). The rectangular-shaped bathtub is big enough for couple. Service is good. Check out is simple, just give the room cards back to the staff without queuing if you do not need to settle additional bills. The buffet breakfast is just ok. The restaurant environment is good.

Very near MTR station exit. Marvelous outdoor swimming pool with partial area for sand beach which is good for kids. The only issue of the pool is that the water is not clear / clean enough. Hope it is about to be replaced soon.The room is spacious. Mine comes with a balcony. The swimming pool view deluex room @2/F comes with extra large balcony (compared to 5/F, 6/F).The rectangular-shaped bathtub is big enough for couple.Service is good.Check out is simple, just give the room cards back to the staff without queuing if you do not need to settle additional bills.The buffet breakfast is just ok. The restaurant environment is good.

We had a great few days at Intercontinental over the Dragon boat festival. The first impression when arrive was great. And we got excellent service from checking in and through our stay. Staff was very professional and always at service with great attitude. Special thank you to Christine Kasola who took extra good care of us.

We had a great few days at Intercontinental over the Dragon boat festival. The first impression when arrive was great. And we got excellent service from checking in and through our stay. Staff was very professional and always at service with great attitude. Special thank you to Christine Kasola who took extra good care of us.

We like the outdoor swimming pool . Kids and I had lots of fun . There are waterfalls , slide and water fountain . Great fun !

Everything was great about this hotel. Very conveniently located next to a subway station, the hotel room was very comfortable and clean. It also offered a great variety of choice at breakfast buffet. The only thing that slightly disappointed us was we booked 3 x pool facing rooms and we expected the rooms all come with a balcony. But room 2001 we offered didn't really have a balcony and there was plant right outside the window blocking the view too. Other than that everything was in line with the intercontinental standard.