Location next to K11 and view from the room

Breakfast was not good, many guests shared the same. It’s ridiculous that you can order eggs OR pancakes and they were not the best. Quality anyway below expectations

The rooms and facilities are exceptional.

nothing

The hotel architecture, design, decor and rooms are beautiful one of the best in HK.

The Rosewood Hotel in Hong Kong, while a stunning property, unfortunately fell short in terms of service for an ultra-luxury establishment. There were numerous staff members present, but their roles and responsibilities were not made clear, leaving guests in the dark from the moment they entered the lobby. The check-in process could benefit from significant improvements, particularly in anticipating guests' needs and providing information about the facilities and amenities on offer. As a guest, I found myself asking all the questions, with no proactive information being shared about the hotel. The experience was akin to checking into a 2-3 star hotel, where the primary interaction involves receiving a room key and a cursory "have a nice day." For a 5-star hotel like the Rosewood, one would expect a more comprehensive introduction to the property, its restaurants, and navigation tips. Ideally, guests should be introduced to a butler upon check-in who can address their needs and even provide a tour of the hotel. Overall, I was quite disappointed with the customer experience at this beautiful hotel, given the number of staff members present. The hotel management should focus on enhancing staff training and guidance to ensure they can better anticipate and meet guests' needs.

This hotel is amazing! The rooms were excellent, they have thought of everything you might need. Service was superb, from the Front Desk, to Guest Relations, Housekeeping, Room Service! Special shoutout to Steve and Vivian!

The return route from the mall to the hotel is confusing at first, especially to a spatially-challenged person like me. Adding directional signs would be helpful. It was also quite a walk to the nearest MTR.

nice spacious room, good amenities

too far to walk to other shopping places

Nothing

Bed and services

spacious, a lot of books can be found in the room and lift lobby

no desk in the room, don’t like the equipment in gym

Excellent staff and serviced