Very friendly staff and the property is very clean

Very friendly staff

Beyond beautiful property & tremendous staff! Online pictures do not do this place justice… it’s stunningly gorgeous in person. My only regret is we only booked one night here.

the members of the staff were so warm and wonderful. I stayed an extra night given how excellent Fairlawns is.

Stay was lovely! Place in beautiful! The staff are on point and friendly. Definitely not my last stay here😊

The only to thing going for this hotel is the decor of the rooms, which is really interesting and of high quality. Other than that, this isn't a five star hotel experience. The first room we were given felt more like a basement room as it was so dark. We found blood on one of our cushions, the shower didn't work, the outdoor pool area was in neglect - the pool wasn't clean, and wasn't cleaned during our stay. The airport transfer was nearly 1000 rand (we think it would 200 on Uber). When I asked for a bottle water at 2230I was told that the bar had closed so having some water wasn't possible until the morning (in the end, the receptionist found a bottle of water behind the reception desk). The spa is well done, but unfortunately the time we picked to go, was during load shedding, so the indoor pool and jacuzzi were tepid, and the steam room and sauna not possible to use. We understand the reasons for load shedding but would have appreciated if the hotel had told us in advance of the load shedding time, or even on arrival at the spa. Not after when we had changed, and ready to use the spa facilities. So all in all, disappointing experience and think some areas of the hotel need a bit more TLC.

Exceeded all expectations. Beautiful property, wonderful staff. We will be back!

I'd always wanted to stay at Fairlawns, it's beautiful. The staff were kind when they serve you however they weren't always easy to catch. The rooms are grand and spacious. The birds wake up around 2am and chirp until about 5am so if you're a light sleeper you might find it difficult to get the zzzz's. Luckily for us we have many birds at home however they chirp from 4am-5am. Overall I recommend

I'd always wanted to stay at Fairlawns, it's beautiful. The staff were kind when they serve you however they weren't always easy to catch. The rooms are grand and spacious. The birds wake up around 2am and chirp until about 5am so if you're a light sleeper you might find it difficult to get the zzzz's. Luckily for us we have many birds at home however they chirp from 4am-5am.Overall I recommend

Beautiful hotel and rooms Terrible service not professional and personal at all

Beautiful hotel and rooms Terrible service not professional and personal at all

It was an amazing stay.

The booking started off very badly, when we arrived they had no record of the booking made through booking.com. After 10 minutes they found it in there spam folder. The room was not ready that they gave us, empty beer cans in the cupboard. Then the TV remote did not work and the person to fix it was not on site. I insisted we move rooms which they agreed. Thereafter the stay was fine. They coped our dinner to apologise.

The booking started off very badly, when we arrived they had no record of the booking made through booking.com. After 10 minutes they found it in there spam folder.The room was not ready that they gave us, empty beer cans in the cupboard.Then the TV remote did not work and the person to fix it was not on site.I insisted we move rooms which they agreed.Thereafter the stay was fine. They coped our dinner to apologise.

The stay was great. Beautiful setting with fantastic service.

The stay was great. Beautiful setting with fantastic service.

Nicely located, lovely vegetation, lovely rooms, great pool area and spa. Great property!! Love it

The greenery and lush gardens, spa is absolutely amazing!!!!

Everything was amazing! Staff were very attentive, the room was beautiful (a door to the bathroom would have been a practical addition), and food was delicious. We had spa treatments and they were great!

Everything was amazing! Staff were very attentive, the room was beautiful (a door to the bathroom would have been a practical addition), and food was delicious. We had spa treatments and they were great!

Well impressed to say the least. Everything was top class. Staff, Food, Rooms, comfort. This place has oodles of personality too and is incredibly well decorated. I was given a guided tour of the outdoor pool, spa area as well as dining rooms, private function rooms and accomodation sections and I also learned about the history of the building, owners and some of the more famous guests that have stayed here!! Special mention to the chef too! - Both Dinner and Breakfast were amazing.

Well impressed to say the least. Everything was top class. Staff, Food, Rooms, comfort. This place has oodles of personality too and is incredibly well decorated. I was given a guided tour of the outdoor pool, spa area as well as dining rooms, private function rooms and accomodation sections and I also learned about the history of the building, owners and some of the more famous guests that have stayed here!! Special mention to the chef too! - Both Dinner and Breakfast were amazing.

Its always wonderful to stay at Fairlawns, the excellent surroundings, the luxurious comfort and ambience is second to none. Its the place to be if one is looking for a home away from home experience. The kitchens attention to detail was impressive, especially their ability to serve a perfect dish thats not on the menu in order to meet guest requests.Service providers who go out of their way to meet the guests needs will always be the preferred service providers.

It's always wonderful to stay at Fairlawns, the excellent surroundings, the luxurious comfort and ambience is second to none. Its the place to be if one is looking for a home away from home experience. The kitchen's attention to detail was impressive, especially their ability to serve a perfect dish that's not on the menu in order to meet guest requests. Service providers who go out of their way to meet the guests' needs will always be the preferred service providers.

Stay was overally good.The service in most areas were good. Very welcoming and friendly receptionists and lovely breakfast buffet.Room was good and clean, and large enough for our family of four which we stayed in the Villas.But I definitely expected more from Fairlawns being a five star hotel and at the price you pay. For me there seems to be a gap for what I paid and what I got from my stay. There are some four star hotels I have been to where either it was similar or exceeded what I experience at Fairlawns.

Stay was overally good. The service in most areas were good. Very welcoming and friendly receptionists and lovely breakfast buffet. Room was good and clean, and large enough for our family of four which we stayed in the Villas. But I definitely expected more from Fairlawns being a five star hotel and at the price you pay. For me there seems to be a gap for what I paid and what I got from my stay. There are some four star hotels I have been to where either it was similar or exceeded what I experience at Fairlawns.

Great stay, excellent spa and enjoyable time

Excellent

What an amazing experience! Everything from service to furnishing to cleainess and quisine was absolutely perfect. We can highly recommend Fairlawns Boutique Hotel & Spa to travellers who appreciate a superior experience. Well done to the Management & Personnel at the Hotel for making our stay a memorable one. Thank you!

Absolutely beautiful hotel. The staff are very friendly. The room was luxurious

Absolutely beautiful hotel.The staff are very friendly.The room was luxurious

Amazing hotel, we were treated like royalty