I like everything

Accessible

Staff were not knowledgeable. Additional steps were needed to check in, taking extra time that was not needed. Some staff are great, some provide no help at all. The complimentary water is not managed well, and the aircon unit was spewing out a terrible smell. The Staff did not try to provide a different room. This location is not recommended, and i will not return.

So far its good.

All in one package, everything is amazing, staff and amenities.

Under renovation and construction no hot water most of the time, 🐜 on their breakfast buffet table

Lousy staff

Too long time process and slow check in and Check out, waiting and waiting..

Stafff are all friendly, buffet breakfast, my room is clean thou on the bathroom shower needs shower mat and handle bar for safety when you are under the shower It is a very good place, I can recommend

Even though there were renovations happening the Hotel went out of their way to ensure the customer experience was good; they are always smiling and say hello each time and it makes you say hello and not just walk past and ignore; the breakfast had a great range and the cook was always willing to make something for you if you desired; the rooms are clean and modern so a great stay was had:)

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The check in was too slow. Th staff did not knkw how to locate my online booking

Nice place to stay outside Davao City proper.

I like the shuttle service. Its very good and convenient. Food is good and the staff were very hospitable and friendly.

Overall very disappointed in the property with regards facilities, pricing, communication and management. We chose this upscale hotel for its appearance on the website and it’s pool. However after check in we come to find that the pool was closed for renovations but nothing was mentioned on the hotel website not with Expedia. Then the lights and phone were not functioning so were moved to another room. The WiFi never worked anywhere in the hotel. The lighting/ac control system was archaic and highly impractical. Press the button for “desk” and the TV shuts off and so does the lights in the bathroom. Asked to see the duty manager at the reception and after about 8 minutes he came slowly strolling through the front doors, hands in pockets.... walked right past me without greeting me and spoke with the receptionist. I presume he had been out for a stroll in the street... No sense of urgency or hospitality. Informed me I had to wait for management meeting in the morning to decide whether they could upgrade/refund/discount our 3 night stay. Next day I was told by a supervisor that we would get a 20% discount. You would think that a manager would come take care of this multi faceted situation but apparently we were not considered important Still No apology... Bar drinks were overpriced compared to other 3 and 4 star hotels I have stayed in in Davao. Menu was lengthy and food was very outdated, poorly prepared and presented and lacked any taste.

Overall very disappointed in the property with regards facilities, pricing, communication and management.We chose this upscale hotel for its appearance on the website and it’s pool.However after check in we come to find that the pool was closed for renovations but nothing was mentioned on the hotel website not with Expedia.Then the lights and phone were not functioning so were moved to another room.The WiFi never worked anywhere in the hotel.The lighting/ac control system was archaic and highly impractical.Press the button for “desk” and the TV shuts off and so does the lights in the bathroom.Asked to see the duty manager at the reception and after about 8 minutes he came slowly strolling through the front doors, hands in pockets.... walked right past me without greeting me and spoke with the receptionist.I presume he had been out for a stroll in the street...No sense of urgency or hospitality.Informed me I had to wait for management meeting in the morning to decide whether they could upgrade/refund/discount our 3 night stay.Next day I was told by a supervisor that we would get a 20% discount.You would think that a manager would come take care of this multi faceted situation but apparently we were not considered importantStill No apology...Bar drinks were overpriced compared to other 3 and 4 star hotels I have stayed in in Davao.Menu was lengthy and food was very outdated, poorly prepared and presented and lacked any taste.

I have reservation, Executive Room but they gave me Deluxe Room. Front Desk checked at Expedia and verified my Reservation. They have good customer service and fast. Thanks!

Seems like the hotel has been trapped from the past. It must have been grand and regal many years ago. Used the restroom at the lobby and was welcomed by 2 small roaches. The bedroom and its amenities looks very tired and worn already. Breakfast buffet is included in the room rate but nothing really special.

Seems like the hotel has been trapped from the past. It must have been grand and regal many years ago. Used the restroom at the lobby and was welcomed by 2 small roaches. The bedroom and its amenities looks very tired and worn already. Breakfast buffet is included in the room rate but nothing really special.

Phone, Electronic key and lights are not working. They advised to be seen by engineering team. But we opted to sleep instead to wait engineering team because were totally exhausted already. Aircon must have control inside the room so we cant off it anytime for convenience. Provide bidet/sprinkler water for toilet purposes. Breakfast buffet was great. More choices of foods.

Phone, Electronic key and lights are not working. They advised to be seen by engineering team. But we opted to sleep instead to wait engineering team because were totally exhausted already. Aircon must have control inside the room so we cant off it anytime for convenience. Provide bidet/sprinkler water for toilet purposes. Breakfast buffet was great. More choices of foods.

The room was clean and the staff was friendly and helpful. There are a lot of places nearby to eat and there is a large mall nearby. The only thing that I did not like was that the pool was closed at the time of my stay and one of the reasons that we had chosen this hotel was because it had a swimming pool. Other then that, the hotel is very nice and I do plan on staying here again. I hope that the pool will be open when I return.

Everything I don't mention in this section was really good. But some things I do need to address. Hotel restaurant: Everything was too expensive COMPARED to every other hotel restaurants we ate at during this trip. Too many things on the menu are listed at 500 pesos. Electrical cord tied to a bathroom drawer: This was a potential safety hazard. (picture included) Swimming pool: It was empty and not serviceable. The Grand Regal Hotel website didn't mention this at all. If I knew this swimming pool was out of order I would have chose a different hotel.

Everything I dont mention in this section was really good. But some things I do need to address.Hotel restaurant: Everything was too expensive COMPARED to every other hotel restaurants we ate at during this trip. Too many things on the menu are listed at 500 pesos.Electrical cord tied to a bathroom drawer: This was a potential safety hazard. (picture included)Swimming pool: It was empty and not serviceable. The Grand Regal Hotel website didnt mention this at all. If I knew this swimming pool was out of order I would have chose a different hotel.

Loved the breakfast and the nice gym w/new equipment

The friendly staff is wonderful. The breakfast is awesome. The room housekeeping is great.

Experienced earthquake during the stay and the hotel staff was very accommodating and professional during the event. The Room and staff were very good. The breakfast was okay, but the heating elements under some of the servers were not lit, so some food was not heated. But overall the breakfast was pretty good.

Experienced earthquake during the stay and the hotel staff was very accommodating and professional during the event. The Room and staff were very good. The breakfast was okay, but the heating elements under some of the servers were not lit, so some food was not heated. But overall the breakfast was pretty good.

Quiet mst take rides to get to places no near eating area dark overall its ok if u prefer quuiet

We felt that it did not meet our needs. Other than that its a good hotel with one elevator working.

We felt that it did not meet our needs.Other than that its a good hotel with one elevator working.

Quiet and cozy. Staff are nice.