Had a wonderful time staying at the hotel for a quick family getaway. We were celebrating our son's birthday when we stayed in the hotel, and overall it was a good experience. The team prepared, what I assumed was the standard setup for children staying in the hotel, with balloons, a tent, and a sweet treat, which were all appreciated. We stayed in a suite, so it was quite spacious, although I would say it's smaller than some other hotels we stayed in. Regardless, it was more than enough and the most underrated bit is how sound-proof everything was. Unlike our experience in another hotel, the noise from the street was not that disturbing and we got a sound sleep, which is always good. Never liked the access to the hotel, because it got quite complicated, from parking, having to go into the mall, find an elevator, go up, go in, go into another elevator, arrive, and for some guests, having to change elevator to get to your room. But I definitely would say, the lounge was the main plus point. Being able to get something to eat at every hour of the day was an underrated benefit, and staying close to the lounge definitely made us enjoy that benefit even more. I would like to point out, however, the pre-stay experience which was horrible. Tried to find a chat feature to ask about the rooms which I cannot find anywhere. So I DM'ed the hotel through social media, and I got transferred few times before finally able to get to the real contact person. Overall, a good stay

Outstanding. Best hotel we have ever been by any measures. Its impossible to have better service than in this place. Very good breakfast and lunch buffet. Pool area is beautiful. And the view over city is great. We just loved the place and did i mention the service!!!

Everytime i stay in this hotel always a remarkable time and different moment and surprise…. My daughter love to stay in here and its feels like home. The staff is very kind, helpful, lovely and friendly…. One person that i knew is Ibu Dian one of the superior on the restaurant. She is very helpful… thank you.

Cannot say enough nice things about our stay here. The staff was absolutely incredible at every step from supporting booking bars and restaurants to accommodating our requests. We truly felt like friends by the end of our trip. They remembered details of where we’d been (Bali) and our flight times leaving which was just such a nice touch. The room was super spacious and the food was absolutely delicious. We enjoyed the pool and the massage at the spa was 10/10. We really, really loved our stay!

Outstanding stay at the Ritz-Carlton. Great central location for many restaurants and bars, shopping and other activities. The staff was outstanding and everything was instantly made perfect and ready to go!

So enjoyable staycation and they have an additional tent although its charge but its worth for your kids to be happy. The club lounge facilities all day eat so full and yummy. Ana the person in the lounge very helpful and friendly all the staff awesome.

incredible staff and service.

Amazing stay thanks to an incredible staff.