Staff's hospitality is excellent! Hotel is not new but clean.

This is a really cute and quaint hotel and it's located quite near where the famous train street is as well as some great dinner outdoor kind of very traditional Vietnamese style sitting on small stools and eating great fresh food. It's also near some good shopping the old district the building has a cool pool as well as rooms with balconies. It's very old kind of French style vibe very beautiful on the inside. It's not a corporate hotel it's quite small and this Vietnamese style, but the service is very lovely in the people the staff are very friendly and very nice. I stayed in the room that's a bit larger and overlooking the pool. Very cool room if you can get it otherwise I recommend balcony room on the street little bit noisy up until about 10 o'clock and then the Citi kind of sleeps and you can rest as well, great location great hotel. Great people.

Lovely hotel, very friendly staff. Easy walk to Train Street and Old Quarter. Very comfortable beds, loved the rooftop bar. Breakfast was underwhelming - much better to go out an enjoy the coffee shops and banh mi of Hanoi.

I loved the outstanding service at this hotel. They welcomed me every step of the way. I had a late flughr and they were very accommodating with my luggage and allowed me the pool and shower service before my flught. Love this hotel

The place is beautiful, idealy located a few meters from train street and the old town. The restaurant is just incredible and amongst the best we had in Vietnam (Fied Hue style springrolls, bamboo beef,...). Breakfast is also on point. Pool is so relaxing and you have to try the massage. But on top of all that the best thing about this hotel is the staff. Everyone has a smile and is ready to help and real pro's. A special thanks to the lead lady who not only made our stay perfect but also adapted our reservation so we could go to Halong Bay on a sunny day. You are the best and a big thank you from the whole family.

The sky bar is a beautiful spot to watch the sunset. The restaurant is amazing. The location was perfect- safe, walkable, plenty of dining options!

Excellent hotel with super staff. We couldn't have been made more welcome. The breakfast was extensive and covered all tastes; I particularly liked their pho. One night we also had an excellent dinner there. Hotel is positioned in the wider streets, with less traffic, near the citadel. However, a short walk over the railway line and you are in the hustle and bustle of the old quarter. Having a pool was a bonus, too. We would definitely stay there again.

Lovely hotel. Great staff.

Our family of 4 enjoyed our stay. It may not be a five star hotel but it looked and felt like one. The level of service they provided was definitely five star. The two bedroom we stayed in was comfortable and spacious. The breakfast spread was bountiful with a lot of variety. The pool was lovely. We had bottles of water and filtered water at our disposal. It was centrally located - less than 10 minute walk to Train Street. We highly recommend it and would definitely stay here again. Christine at the front desk, and the rest of the staff were amazing. Thank you for making us feel at home.

Everything was perfect except we had to call down three times to find out where our laundry was. It was not delivered back to the room and the front desk told us “if we find it, we will bring it up.” It was not reassuring to hear the front desk say that when most of our clothes for the rest of our vacation were temporarily missing. Even with the laundry issue, our stay was good. They surprised my partner with a birthday cake in the room which was so nice (despite it being an entire cake delivered at 9pm on our last night). We ate as much as we could. It was extremely appreciated and definitely made us feel special. I would recommend this hotel as the service is great and the breakfast delicious. The pool is crowded but we didn’t care as it cooled us down after a day of exploring the city. The rooms are modern and comfortable. The restaurant and rooftop skybar are fantastic and you get a good discount as a guest. The location, just two blocks from Train Street and a few blocks from the Ho Chi Minh mausoleum cannot be best. Surrounded by amazing restaurants, bars and shopping in every direction.

Great property really enjoyed our stay and great restaurant

Great restaurant and friendly staff

Lovely hotel very close to train street and the old town, but away from the noise. Rooms were a good size with very comfortable beds. Very good value for money and pleasant and helpful staff. Only quibbles were - water for showers was warm but not hot, pool was tiny with only around 5-6 sunbeds and while the restaurant was good it was very expensive for Vietnam so either get a breakfast included deal or eat breakfast at one of the dozens of local cafes.

I wish we booked this Hotel from start(we changed mid trip to this one) its very close to train st. Walking distances to everything else. After hot day pool was perfect!. Roof top bar has stunning views. Food in restaurants was fantastic and the staff... make the place... the are awesome we'd definitely come back and stay here

Nice & clean boutique hotel located in the middle between old quarter and mausoleum park - hotel is right next to the famous train street. The rooms are well insulated there is NO street noise at all in this hotel, because street noise is a major problem in many other Hanoi hotels. Free minibar is convenient, and rooftop pool is great for many hot days

A bit hit and miss: we had two different rooms, one was a bit old and generally humid while the other was downright lovely! Very nice breakfast. The gym is not really a gym but the pool is quite nice!

Great place

Staff were great, water pressure in shower could be proved but overall nice stay and peefect location

The hotel is located from many monuments and museums. Almost all are in a walking distance.

Aira is a lovely hotel with very modern, clean and spacious rooms. The staff and friendly happy for a chat and very informative. They couldn't do enough for us. The hotel is close to train street and shopping areas.

Overall we had a really nice stay. Hotels is at a central area and staff are very helpful and friendly. We were assigned a room on the 3rd floor but after the first night, we realised that it was really loud. Noise from the street and as well as the neighbours. The hotel changed our room the next day to a room on the 7th floor which was much better. The hotel has 55 rooms and only 5 pool lounge chairs. We only managed to get a chair on 2 nights of our 5 night stay. It’s better to go at dinner time when most people are out. One big con was the staff at the sky bar pestering us to immediately provide a review on Trip Advisor! We found it very annoying. We decided to not visit the sky bar on the other days which we were at the hotel.

Good but have stayed in better places in Hanoi, service was very good but property is a bit tired and could do with an update. Location is good

Everything about our stay was phenomenal. Staff was extremely kind and helpful. Suzy was wonderful and helped us book tours to mua. I would always recommend this place to friends and family. Side note, my boyfriend and I are American and the staff at ARIA out did themselves to help us feel welcomed and comfortable.

Friendly professional staff in a convenient area in Hanoi The only thing I would suggest is the pool area needs a makeover Would stay again

Comfortable and quiet. Great service both in the hotel and spa. We presented meals in the restaurant and walking distance from all attractions in old qrter hanoi.

Well located and good value for money. Kind and helpful staff. Pool area is small and looking tired. Breakfast offering was so so but the dinner we had was good. Overall we would stay again if in Hanoi.

Poor cost transparency, everything discounted but still more expensive than other Hanoi hotels I have stayed in recently. Staff not as friendly either!

Perfect stay from start to finish.

Rooms were spacious and clean. Staff were friendly and helpful. Easy walking distance to Train Street, restaurants and shops.

Fab stay. Hotel staff are so kind and we’re really helpful. They upgraded my room and helped me book a spa treatment. Bed was huge and comfy and the room nicely designed.

The hotel was wonderful in every way. It was suberbly situated in the old quarter and only 200 metres from Train Street. Service and attention to detail were exceptional. The hotel boasted a high end restaurant which served Vietnamese food on a different level. Having been in the country for three weeks already, we decided to treat ourselves to our evening meal there throughout our stay. However the thing that made our stay at the hotel so memorable were the staff. They were without exception so friendly and personable and nothing was too much trouble. We shouldn't single out anyone in particular but it would be wrong not to mention Suzy on reception who not only helped us out throughout our stay, but when it was discovered that we had left a pair of Ray Ban sunglasses in our room, she managed to get them to us on our Halong Bay Cruise. A distance of 98 kms! How she did it remains a mystery. So would we stay there again. Absolutely!

Nice property, good location, excellent staff