Very helpful staff. Clean . Would recommend

Amazing reception and very helpful

beautiful boutique hotel. friendly and helpful staffs. comfortable stay. decent breakfast and generally excellent hospitality.

Great

5 days stay In the hotel and at floor 7XXX. I booked my ha long bay and ninh Binh through the hotel, All the staff are friendly and breakfast are good enough. The location was fantastic, walking distance. The down side are room slightly smaller than expected and also abit of run down … overall where thing was just right

For a solo backpacker wanting a safe and clean place to rest up post-international flight, hotel was great. Clean, reasonably priced, good breakfast. Room was a bit old but clean and good amenities. Great location in the Old Quarter, great place to launch into Hanoi.

Very clean rooms,, breakfast was ok, staff 10 out 10.

A fine property, with good breakfast and eager to please staff. Conveniently situated in the midst the chaotic frenzy of Hanoi's challenging motorbike and car traffic. The only thing lacking was an English-language television news channel, an amenity found in other hotels even in smaller cities, like Hoi An and Hue. One likes to know what's going on outside Hanoi, too.

Reasonable for the price paid

We were very pleased with our stay here. The hotel is right in the middle of the action in Hanoi, yet we did not experience any noisy disruptions at night. The staff at this hotel were extremely kind and helpful with providing recommendations, maps, and helping with transportation. Breakfast was delicious and very much appreciated. I also treated myself to a massage at the hotel and was quite pleased! Would stay again!

Very good service and good location

Perfect location in old Quarter . Staffs are professional and friendly. Airport transfer taxi service is very helpful for the early airflight.

This hotel was conveniently located in the old town area. The staff were very polite and accommodating to me even though I was not fluent in English. They recommended restaurants and sightseeing spots, greeted me when I returned to the hotel, and welcomed me as if I were at home. The restaurants recommended were all delicious, close to the hotel, and reasonably priced. Also, I had a car arranged for me to take me to the airport, and it was cheaper than Grab, the car was larger, and the driver was polite and comfortable. If they could improve it further, I would like them to be disposable slippers. Although it is not eco-friendly, it is necessary as a countermeasure against coronavirus. If I ever go to Hanoi again, I would like to use it again. thank you very much.

Nice cosy hotel located in the old quarter. Room was a little on the small side but the helpfulness of the staff and the breakfast were both first class. They even went above and beyond to help us retrieve a bag that was left after a tour. Great service.

If I could give more gold stars rating Lavender Hotel I would! From the second I stepped out of my taxi in front of the hotel, I was made to feel like royalty. A doorman brought my luggage into the lobby, I was checked in quickly and my luggage was taken to my room. I was offered hot tea too. It was very quiet. The bed, pillows was and cotton sheets were perfect. This hotel was probably built in the 1920’s or 1930’s. The lift , electrical, plumbing and bathroom have all been updated without losing the historical charm of the building. The bathroom was beautiful! Breakfast was incredibly delicious; with many choices on the buffet as well other items cooked to order. It’s located in the middle of the Old Quarter. If you’re looking for modern then it would be best to choose another part of the city. Every hotel and building in the Old Quarter is historic. It’s wonderful!

Staff are wonderful at this property. Rxtremely helpful. Rooms on small size. No street noise given road proximity. However lots of internal noise from other room guests and restaurant area. Location great.

We loved the staff at the property. The went above and beyond to make sure our stay was great! The location is right in the heart of Old Town and easy walking distance to many amenities and sites. Our room was very clean and comfortable. We highly recommend this property if you want to experience Old Town Hanoi!

Great service and very cooperative and friendly staff.

Very nice boutique hotel. Staff were wonderful. A very nice breakfast was included with a lot of variety. Close to Hoan Kiem Lake and a lot of street food and restaurant options. Great value for money.

Just an average experience Location is good Do not accept the transportation offers from the front desk They are way overpriced and didn’t drop us at the right location use Grab app

Near beer street. I f you can handdle the very busy area,you will be o.k. Everything is near by the hotel but before check in, make sure your room has windows or not.

The staff was very friendly and the rooms were very clean and nice. The breakfast was good.

Comfortable hotel with friendly staff

This is my second stay at Lavender Central. Each time my experience was excellent! The staff is great. It's centrally located near a lot of action, restaurants, bars and shops. I, once again, highly recommend this hotel.

A good hotel for the $$$ bad water pressure and internet

Right in the center of old town. Everything is within walking distance

Good location. Excellent service. Breakfast was good. Room was a bit tight, but it was functional. The “city view” was not much of a view. More of a view of the air conditioner. They moved us for the extra night coming back from Ha Long Bay to their sister property. Their sister hotel, the Rex Hanoi, was much better with regards to room and facilities. The Lavender is okay if you’re only staying a couple of nights and don’t mind the minimalist facilities. Otherwise I’d choose the Rex Hanoi.

Staff and service was excellent. Breakfast was was typical, but the service was excellent. The only issue was that the room required a deep cleaning. The room itself was tidy and clean upon first entering, but under closer inspection, the room was in need of a deep cleaning. The bed, floor, and bathroom were clean enough. I would not choose to stay at this hotel again. On our return from Ha Long Bay, we were moved to their sister hotel due to “issues” with the air conditioner in our room. We were moved to the Rex Hanoi Hotel. The hotel had more amenities and the room appeared to be in a better state. I would stay at this property again.

Stayed 1 night, lovely room, very pleasant stay with helpful and lovely staff. Including helpful info for our stay. Ideal location

Good location

The bed in our room was so amazing! King sized and had good quality mattress and sheets. The only problem I had was the room was a bit small. Otherwise, I have no issues with our stay.

Hana and all staff were super kind and provided amazing services. We truly enjoyed.