Indeed, we spent a very nice few days, thanks to friends who called from expedia customer service in baku, they helped with a few problems or in other hotels in a minute, thank you very much, I would definitely recommend the hotel because of the interest, everything was very good, especially the interest, thanks for everything

Location

Good hotel

Our Suite wasn't available when we arrived. They put us in another less category room for one day and compensated with rate difference discount at end of stay. Room cleaning took place after 5pm and have to ask for some toiletries everytime. Spa and standard amenities are not free for hotel guests. Room service food takes over an hour and comes from an outside restaurant with no accuracy. No coffee / kettle even in Suite but a good thing is Cold / Hot water dispenser outside the room. Suite room was spacious for 3 guests (king bed inside and sofabed outside but sofabed wasn't comfortable (joint sections with blanket over them). All staff are kind and respectful.

Horrible.

Great location - very close to Fountain Square and the old town. I went for the F1 - it's very handy for grandstands in the western and central parts of the circuit (main start/finish grandstands are are a bit further away). The circuit actually passes the end of the road the hotel is on which is a bit of a buzz to hear the cars if you aren't actually at the track! It's also cheap - and I suppose you get what you pay for. The single room I was in was very small which was to be expected - but the booking promised a safe, minibar and bathtub - none of which were present. When I queried this with the hotel they said it was Hotels.com's fault for having incorrect descriptions. My room was just along from reception and on more than one occasion I was woken by noise from reception itself as well as guests shouting in the corridor (past 1am) which the staff failed to deal with. To be fair, when I raised the above on check-out, they did waive the 40 manat (20GBP / 22Euro / 25USD) I had incurred for early-check-in On arrival there were grubby marks and handprints on the walls that were never cleaned. The small wardrobe in the room had no coathangers rendering it useless. The TV remote control was a different manufacturer from the TV so didn't work until replaced. On one occasion the staff forgot to leave towels in the room. On another they left only a small hand towel. Breakfast was uninspiring - after a couple of days I went elsewhere.

Great location - very close to Fountain Square and the old town. I went for the F1 - it's very handy for grandstands in the western and central parts of the circuit (main start/finish grandstands are are a bit further away). The circuit actually passes the end of the road the hotel is on which is a bit of a buzz to hear the cars if you aren't actually at the track!It's also cheap - and I suppose you get what you pay for. The single room I was in was very small which was to be expected - but the booking promised a safe, minibar and bathtub - none of which were present. When I queried this with the hotel they said it was Hotels.com's fault for having incorrect descriptions.My room was just along from reception and on more than one occasion I was woken by noise from reception itself as well as guests shouting in the corridor (past 1am) which the staff failed to deal with.To be fair, when I raised the above on check-out, they did waive the 40 manat (20GBP / 22Euro / 25USD) I had incurred for early-check-inOn arrival there were grubby marks and handprints on the walls that were never cleaned.The small wardrobe in the room had no coathangers rendering it useless.The TV remote control was a different manufacturer from the TV so didn't work until replaced.On one occasion the staff forgot to leave towels in the room. On another they left only a small hand towel.Breakfast was uninspiring - after a couple of days I went elsewhere.

Very close to attraction

I booked this hotel for the room. It was a beautiful room and we were happy staying in it. But I had a few problems with the rest of the hotel. Online the hotel information said that it had a bar and restaurant but it didn't really. They had somewhere for us to have breakfast but it was a very limited variation of food. So much so that we didn't bother going for breakfast for most of our trip. One time we did we got there towards the end of breakfast time (half an hour remaining) and they had already packed up mostly. They came out and seen us enter the room then went back into the kitchen without even offering if we wanted glass of juice, since they had taken it all away. So we had some cheese with no drink and then went back to our room. They ordered out to get my girlfriend some dinner one night and they only seemed to sell coffees. I say seemed because the staff didn't really communicate with me much, so I wasn't completely aware what was available and what wasn't. I have mixed reviews about the staff. Some were very attentive and helpful but others seemed to just stare at us as we walked past reception and spoke in a way that made it seem like they were annoyed at us being there. As I say, I booked the hotel for the room and we slept well in it, the place was quiet and the shower was a good size and quality. We just kept to ourselves mostly and we enjoyed our vacation overall

Service was very good, I was able to get good information about the hotel and tours from the reception. Spa is a nice bonus. The rooms are very unique, the hotel feels like an old monastery.

Great location near Old City. The gentlemen at the front desk were always pleasant and available to assist. Be sure to verify your room selection upon check-in! I booked a Junior Suite, but was given a standard double room. Reception advised that they would be able to change my room the following day. I was switched to a Family room. Daily housekeeping was available. The breakfast and tea service available was very nice. Special breakfast orders could be placed with the lovely ladies in the kitchen on the 4th floor. Be sure to put the do not disturb sign on your door - someone entered my room (for some unknown reason), while I was asleep. The hotel has a lift, making it super convenient to get upstairs. Front desk offers to book a pre-travel covid-19 testing service, they will come to the hotel directly. There are tours available that can be booked through reception, prices are pretty reasonable! Overall, we had a great time in Baku!

Great location near Old City. The gentlemen at the front desk were always pleasant and available to assist. Be sure to verify your room selection upon check-in! I booked a Junior Suite, but was given a standard double room. Reception advised that they would be able to change my room the following day. I was switched to a Family room. Daily housekeeping was available. The breakfast and tea service available was very nice. Special breakfast orders could be placed with the lovely ladies in the kitchen on the 4th floor. Be sure to put the do not disturb sign on your door - someone entered my room (for some unknown reason), while I was asleep. The hotel has a lift, making it super convenient to get upstairs. Front desk offers to book a pre-travel covid-19 testing service, they will come to the hotel directly. There are tours available that can be booked through reception, prices are pretty reasonable! Overall, we had a great time in Baku!

Very nice hotel. Perfect location. Friendly staff

Very nice hotel. Perfect location. Friendly staff

Good personal and location of hotel in the center ,i liked this hotel

Good personal and location of hotel in the center ,i liked this hotel

Very close to Nizami St. Staff are nice.

Very close to Nizami St.Staff are nice.

Passage hotel is in a super location, just a couple blocks from old town and fountain square. Hotel seems to be really well-maintained and the staff is super. I would highly recommend it. In fact I’m going back there again this weekend.

Good location Room was very clean and quiet. Hotel is located near Old City, very close to Fontains Square. Helpfull staff, specially thanks to Mr. Mehman.

Good locationRoom was very clean and quiet.Hotel is located near Old City, very close to Fontains Square.Helpfull staff, specially thanks to Mr. Mehman.

Everything was good espetioally in personal mehmann

This hotel should be one star because of the location only the rest are bad

Location is great, right in the very center. Breakfast and room was perfect.

Location is good and stuff is friendly .The room was clean and antik style.Breakfast was super.

Location is great, right in the very center. Breakfast and room was perfect.

Happy

I think they should renovate the rooms as it needs some fixation and also menu of breakfast should be more.!

very good location, friendly and helpful staff, nice hotel

all its good in the hotel th my room large and confirtable the hotel its near the city center about of 5-10 minuts by walking the staff is very helpfull and the breakfest its also good but again its in the center of the city 5 minuts walking

I booked and payed the full amount for the Exclusive Antique room In advance, but when I arrived at the hotel they showed me a comically tiny room (2 x 2 meters), which smelled like a public bathroom and was full of tiny flying bugs! When I told the reception this is not what I booked, he told me "I know you booked the antique room, but we have problems with that, only this room is available" and when I said bat this is terrible this room smells and I can't spend the night here he said "But it's only one night", No apologizes, nothing! They didn't even tell me what was the problem! They probably gave my room to someone else and figured out that since I payed the money in advance I can't really do anything about it, and they were right about that! The room was right across the utility room, that meant an endless supply of noise 24/7, and when I woke up I found that I rolled over an innocent an that was in my bed in my sleep! The only reason I stayed the night there other the fact that it was a non-refundable booking, Was that I was so tired, I didn't have the energy to find somewhere else! So don't be like me, don't pay in advance, or do one step better and book somewhere else.

I booked and payed the full amount for the Exclusive Antique room In advance, but when I arrived at the hotel they showed me a comically tiny room (2 x 2 meters), which smelled like a public bathroom and was full of tiny flying bugs! When I told the reception this is not what I booked, he told me I know you booked the antique room, but we have problems with that, only this room is available and when I said bat this is terrible this room smells and I cant spend the night here he said But its only one night, No apologizes, nothing! They didnt even tell me what was the problem! They probably gave my room to someone else and figured out that since I payed the money in advance I cant really do anything about it, and they were right about that! The room was right across the utility room, that meant an endless supply of noise 24/7, and when I woke up I found that I rolled over an innocent an that was in my bed in my sleep! The only reason I stayed the night there other the fact that it was a non-refundable booking, Was that I was so tired, I didnt have the energy to find somewhere else! So dont be like me, dont pay in advance, or do one step better and book somewhere else.