We loved staying at the Maya. It is such a beautiful resort. We stayed in a lagoon side room and it was a great location within the resort. Breakfast was excellent - plenty of it. We enjoyed the Tree Bar at night for drinks and live music. My wife and her friend went walking along the boardwalk that runs along the front of the resort from which wonderful photos of the sunrise could be taken. Reception staff were wonderful, as were all staff we encountered during our stay. Highly recommend.

Lovely hotel but gluten free options sadly lacking for all meals and non existent for the included afternoon tea …. Menu very restricted and repetitive overall so recommend eating elsewhere

Great central location

We spent 4 nights in this hotel. The staffs are helpful and friendly. The room is clean and beautiful. The food in Tree Bar is very tasty and with live music in certain time. The pools are clean. Spa facility is very good. We had 2 spa 2 days in a roll. In general, I enjoyed this trip very much!

Excellent property and staff Would come back again definitely

Fabulous hotel loved out stay here. Staff were very friendly. Loved the free yoga classes everyday. And we did a cooking class that was really lovely

The restaurant for breakfast is located at the beach front, the scenery is beautiful.

Nice staff, great garden

Great property in the heart of Sanur with great staffs. . Close to all the shops.

Excellent Hotel to stay in Sunur. Clean - peaceful area of Bali and the hotel is beautiful. Lovely staff, very affordable restaurants and great Happy Hour with live music. Would definitely recommend.

Loved our stay

Lovely resort with excellent room. Staff were very polite and helpful. Right on a great beach with plenty of bars and restaurants nearby. 10 out of 10

Hotel was exquisite. Beautiful design, room was comfortable and well presented, it would have been nice if the TV was smart to allow for casting content., although we didn't spend much time in the room. Happy hour and dinner by the pool was a favour of my family with two young girls. They swam and ate until the pool closed at 8pm (it would have been nice of this was open to later). The staff were friendly and helpful. There were bicycles to borrow for a ride along the beach pathway which extended for several kilometres infront all the hotels and residences. The beach was clean but the 'lagoon' wasn't for snorkelling, I would have liked this more if I could snorkel directly from the hotel. But the trip to Nusa Penida was quite quick from the hotel, where snorkeling is better. Many restaurants outside the hotel with Spa and little boutique stores/ gift shops along the way. Overall, a lovely stay at Maya Sanur

Great location, staff were incredible and our room was excellent.

Beautiful Resort, very relaxing and great service

The property has serious issues with ants and you can find them in your bed, room and restaurant

Fantastic resort won’t not stay anywhere else

I would love to rate the hotel 6 out of 5 if I could. I had a fall, and I was swarmed by staff immediately. A wheelchair appeared out of nowhere and a nurse came to check what damage was done. I didn't have to wait long for the doctor who gave me stitches. The duty manager was also present, and they sent away for something for me to eat and drink. There was also follow-up from the nurse a couple of days later when she redressed the wound. We have stayed at Maya many times before, and apart from wonderful rooms and amazing staff, this only confirms what exemplary service they provide. This time we had other family members with us, and they absolutely loved the hotel. But all they were blown away by how well I was looked after. It's a given that we can't wait until our next visit. Thank you everyone.

Food is tasty.

I booked the room and it shows the choices for 4 adults to live in a room. However, it was then found that the room is actually only suitable for 2 people. We have no choice but to order another room. If we could know in advance, then we could book two rooms in the very beginning. The hotel should restrict the capacity to two people for a room. Otherwise, it would be very disappointing and impact our mood for the trip.

Our fourth stay at this luxury hotel Comfortable and well appointed rooms We noted renovation to some public areas that added to our experience although our room was in need of some attention (chipped tiles / counter top - stained blind / seating) Too many staff at breakfast led to inefficiencies ( table cleared before we’d finished) but breakfast selection excellent and all staff trying to be as helpful as possible We will avoid staying again when school holidays prevail as family groups with small children spoilt the usual tranquility of our stay

Great facilities, service and location. Would definitely come again.

Construction outside the room during the day. Not great for couples, lots of children in every pool including right outside the pool access rooms. Ants in the room, and black flies on the patio due to sandpit. Great for families, not so great for luxury or honeymoon.

We enjoyed our 6 night stay in impressive lagoon room. Breakfast was great with ample variety. Rahayu was informative, very helpful and always greeted us with a smile

Excellent Hotel Great Rooms and walking distance to shops, restaurants and right on the beach

A beautiful place to stay. Staff were amazing.

A beautiful hotel on Sanur beach. Fantastic rooms. Lovely pools and all the staff we came across were friendly and helpful. Great location with restaurants all around within walking distance.

Most of the staff are good. Room’s noisy and not cleaned properly bathroom had sell in it several days. Outdoor chairs very uncomfortable. Pool towels stained some days. Breakfast was hit and miss waited 20 minutes 1 day for scrambled eggs stone cold when they arrived. Asked for late check out told had to move rooms and pay half a day for 3 hours. Been going to Bali twice a year since 1990 first hotel not to help out with late check out. Going back in 5 weeks was looking at Maya sanur and Maya Ubud not now will not stay there again.

This was our second visit to the resort and will be our last. Staff and rooms generally very good, but several problems, 1. very disappointing service trying to do a tour. We asked reception to book us a tour of Uluwatu and including 2 to 3 hotels/bars up there, instead of being booked onto a proper day tour, they had the hotel driver take us, he had very limited English so hard to communicate, he was given a scrap of paper where to take us, the whole day was a waste of time, i.e. the Rock Bar didn't even open till 4 pm each day, we were dropped there at 2 pm 2. Room 314, the bed is falling apart, getting into bed during the night, the bed would creak so badly it woke my partner up every night. 3. on the first Saturday night, one of the nearby hotels had loud music blaring out till 23.00, so couldn't sleep till it stopped 4. the TV options for Australian guests is hopeless, one of the most limited choices for a 5 star hotel I have encountered 5. Every day, guests would stake out all of the pool lounges just after breakfast, although you had to give your room number to get a towel, there is no penalty or attempt to get them returned, so many lounges stayed reserved all day as many guests didn't bother or feel compelled to return them.

My husband and son went fishing one morning and caught a substantial fish and on a whim brought it back to the hotel to see if they would be willing to cook it for us. They were so gracious and made it such a fun experience. We really appreciated their willingness to be flexible with an unusual request!

This hotel was perfect for a 4 day stay. Yes we wished it were longer! Amazing staff, wonderful food, rooms immaculate and spacious. Loved breakfast, evening drinks and pools. Decor is tasteful and the feeling of staying in a garden was wonderful. Any areas for recommendations? Well not really but maybe some artwork to brighten up the dark covered walkway passage to the breakfast location, and perhaps a pop-up bar at the ‘Family pool’ which was empty with families and kids preferring the main pool contrary to the pool ‘rules / guidelines’. Overall, loved it and would return!

Nicely designed beach front resort with beautiful pools.