The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!

picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working

The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.

Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.

Clean

Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.

Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!!

Not at all like ot says on website air conditioner dripped through electric light onto bed TV wasnt working, breakfast was laid out in another hotel, and little flying midges aĺ over it A twrrible expwrience we cut short our sray there

I recommend staying at a hostel over this. This hotel is completely misrepresented on Hotels.com. I am upset that the website even allows it’s listing to continue when the rooms and amenities very clearly do not match the photos shown. When we arrived the first hint something was wrong was that the front desk area looks nothing as pictured on the website. My husband and I found out later this is a picture of another hotel down the street, how is this allowed? When we got to our room, yes the furniture looks like it is the same furniture from the photos - but after years of neglect. We paid for the honeymoon suite - there was nothing romantic about this room. It was dirty with clear dirt on the floors, baseboards and smudges all over the walls. The wallpaper was peeling completely off in some places and there was some kind of insulation foam / caulking that was hastily done in other places to keep the walls together. The 5th floor city view from our room looked out upon what looked to be an abandoned building used for laundry. What I thought would be a wonderful soaking tub was dirty, had not been polished in a long time, and had no hot water. The floor of the bathroom was covered in water when we arrived and never dried. The only pros of this room was the location in the Old Quarter and grainy English movie channel on the TV. We were totally ripped off by the pricing, no one should stay in any room here for more than $15 USD a night (we paid $55).

This property located in middle of backpackers' alleyway... but perperty has 2 buildings. Recommend "Veris" morden than this "Gem"

It’s a run down, wall in the hole motel. So dirty, dusty and many things broken from shower to outlet, bed, chair, etc. Don’t trust the photos shown, check out the room yourself. Pricey for this crappy motel

I booked two rooms here for 3 nights from Dec 24-26, 2022 through Expedia website. When I arrived, the hotel did not look like what was presented in the photos of the booking site. The hotel rooms were old, out dated, the lamps didn't work, missing art work on the wall, pain peeling, buggers splatter on the bathroom wall, bath towels had holes in them with some type of yellow stains. The room smelled musty and like it had a smoker living in it for years. I cannot not express the difference between the website pictures and the actual hotel room, it was night and day. Not to mention the lack of customer care, they had no receptionist and their phone number is not in service. No refunds available at the moment, I've been charged for 2 rooms for 3 nights that we did not stay at. Expedia is saying they need to contact the hotel( which their number is out of service) and the hotel staff is saying I need to talk to Expedia. Getting the run around from both parties. I would not ever suggest anyone book at Gem Premiere Hotel and Spa. This was a family trip for us and it out a big damper on out family vacation.

Fine for a place to crash before heading to Ha Long Bay for a cruise...plus they let us keep our luggage there on the way back before our flight. Beds were firm, address little hard to find (no cars allowed on their road) & hotel over multiple buildings. Wifi worked & easy to walk around Old Quarter area. Welcome drinks weren't served due to late arrival.

I felt like It's just to sleep

The shower was disappointing, water pressure not strong and there was no kettle inside the room despite packets of instant hot drinks provided. Other than that acceptable for short stay though as amenities are not too bad around this accommodation.

Ok

There are no VIP excess Hotel condition was extreme bad no maintainace 3 lights / 2 power point are not in working condition Bathroom accessoty such as hand Shower badly damage. Regret expedia should check before selling thier room. Worst hotel i ever stay. Moreover exoedia price in very much higher. Not worth 5usd for that room i paid sgd30 .

THIS HOTEL IS A DISGRACE....whomever took the pictures deserves some award. Arriving at the hotel the staff seemed pleasant and semi efficient. After we checked in we were lead to our room, I immediately noticed how dirty the hotel was and how the walls were crumbling. We were taken into a room that at superficial glance looked ok but then the surroundings sunk in. Dirt on the walls, dirt on the floors, bed as hard as a rock. The linen smelt and looked like they had used the same linen since the 80’s. The toilet was leaking on the floor. We wanted a drink so went to reception and asked them how to get to the roof top bar (that they use as the primary picture when advertising) only to be told that it was no longer there. We asked them to the fix the toilet and went out. On our return they said it was fixed but when we got back it was still leaking all over the floor. I picked up a towel to soak up the water and the towels smelt as if they had been washed in a cigarette factory

The facility is older than I expected. The room I stayed in have some furnitures that are very worn out. Towels and pillows can be updated.

Booked into gem and when arrived said the hotel was fully booked and moved us to a lower quality hotel and never compensated for the change.

Booked into gem and when arrived said the hotel was fully booked and moved us to a lower quality hotel and never compensated for the change.

Very helpful staff. No problem in changing room because of noise. Avoid floor 1 and 2 because of noise. Really good location.

They are cheaters. Unfortunately i read review after I trapped. They have done same with many customer. You will book for GEM suite room but after you check in they will ask you to go 20 Mtr away in another old building with full off smell and dirty even not worth $20. Hotel.com team looks also involved. I made 2 time call each time 20 min over international roaming but no use..I spent another $100 on roaming call to singapore. Nightmare..

They are cheaters. Unfortunately i read review after I trapped. They have done same with many customer. You will book for GEM suite room but after you check in they will ask you to go 20 Mtr away in another old building with full off smell and dirty even not worth $20. Hotel.com team looks also involved. I made 2 time call each time 20 min over international roaming but no use..I spent another $100 on roaming call to singapore. Nightmare..

Check-in counter is at the next door hotel. Staffs are very friendly but unfortunately I was assigned to stay in another hotel along the main street named The Art Classic Hotel, as there are no available room at Gem Premier. I was given a room on top floor. The breakfast is very simple and not much choices.

Check-in counter is at the next door hotel. Staffs are very friendly but unfortunately I was assigned to stay in another hotel along the main street named The Art Classic Hotel, as there are no available room at Gem Premier. I was given a room on top floor. The breakfast is very simple and not much choices.

Lovely boutique hotel with best services . All staff were amazing, so welcoming and helpful,

The location is very nice.

Was here 3 years ago so was looking forward to stay in their new wing but no luck this time round. Rooms are clean and tidy but the hardware like aircon, tv, fridge,toilet seriously in need of servicing or replacement. Only positive comment for the ever friendly ,helpful(Jenny) and honest staff(oops forgotten her name sweet looking specky girl) that made up for the negative comment. Upon checking out, I left my mobile phone at the lobby and she ran to the main road just in time to return me the phone before the taxi drove off. :)Appreciated !

Do not stay here. These people are dishonest and quite frankly I felt in danger. After being asked multiple time am I travelling alone, I was taken away to an entirely different property, thrown into a strange room at the bottom of the stair, that stank of mould, now window or a proper door. To be honest I felt like I was in a scene from the movie 'Taken'. After a huge argument I finally managed to get out of there and put into another hotel, where I was warned to lock my windows and door at night. I had to sleep with furniture up against the door. It was a dreadful experience The rooms look nothing like this. The hotel - unrecognisable!!!!

Do not stay here. These people are dishonest and quite frankly I felt in danger. After being asked multiple time am I travelling alone, I was taken away to an entirely different property, thrown into a strange room at the bottom of the stair, that stank of mould, now window or a proper door. To be honest I felt like I was in a scene from the movie 'Taken'. After a huge argument I finally managed to get out of there and put into another hotel, where I was warned to lock my windows and door at night. I had to sleep with furniture up against the door. It was a dreadful experienceThe rooms look nothing like this. The hotel - unrecognisable!!!!

It’s been a wonderful holiday and fabulous hotel to stay in. We spent two nights in this hotel and we like it so much. Love the room, we had a big room with a small private balcony and the bath tub is so nice.. Peoples in the hotel are extremely friendly and nice and they arranged our Honey Package. Tom was amazing responding to emails and any changes we thought about. I must add that we actually only booked about 4 weeks before the trip! He quickly replied with a suggested Itinerary (with what we had asked to do & what she suggested) which worked out perfectly! We went to Ha Giang..Hoi An...Hue... Saigon...a 7 night Mekong river cruise on "The Jahan"....Siem Reap (20days). All transfers, hotels, tours, drivers & guides were excellent. The cruise was truly amazing & would highly recommend it.