Manager Kevin and his staff went above and beyond making sure I was taken care of. My trip to Hanoi had a lot of obstacles and Kevin and his staff helped me get through them all, from missed flight connections where we had to keep changing times for my airport pickup to the hotel getting information out and keeping guests safe when a typhoon hit Hanoi. 5 star operation and staff

Good breakfast, good location. A very convenient location for tourist right smack at the center of old quarters.

The staff is amazing! Very helpful and kind. Lots of street food nearby and very clean. Would stay here again.

A great location and a wonderful bedroom

The room I stayed in has a horrible sewage smell. The whole lobby was darkes out. The architecture is way too rustic and out of touch with the nearby hotels my friend stayed in. I would like to request for a partial refund for the suffering I went through in bearing with the sewage smell. I was too tired to try to communicate with the staff who x have poor understanding of my questions in English.

Excellent staff. Friendly and quick to help. Rooms are modern and breakfast, while limited in selection was delicious. I just wish i didnt need to pay for the gym downstairs. It should be included in the hotel price. 120k Viet Dong a day can add up quickly if your staying a while.

Room and property was clean. The staff friendly and quick to help at all times. My room was quite due to it facing the temple area and not the road. It look liked it was just renovated and fairly modern. My room have a huge window facing down into the temple. Got a few surprised look from people looking up 😆. The buffet breakfast didnt have much options but it was filling and delicous and the staff at the buffet were attentive and friendly. My only complain is that they didnt say that you have to pay to use the gym downstairs. Its called Topgun and its not owned by the hotel. You have to pay 120k Vietnamese dong to use it. Regular customer have to pay 150k so i guess thats something. Lots of food option outside as well as massage and travel agencies to book tours with. Traffic could be horrendous around the area so give yourself some time to get anywhere.

Strategically located in old quarter, excellent staff service especially front counter.